Horrible Stay & No Support from MakeMyTrip – Avoid Hotel Vega, Colva
I had booked Vega - Boutique Hotel in Colva, Goa through MakeMyTrip for 4 nights. What I experienced was nothing like the photos on the platform.
The room was disgusting – cockroaches everywhere, stained bedsheets, broken tap, and unhygienic conditions throughout. It was unfit for stay. I immediately raised a complaint with MakeMyTrip, requesting a cancellation and refund.
Neither the hotel nor MakeMyTrip helped in any way. I had to check out the very next day because the place was inhabitable, yet I was charged for the full stay and received no compensation, apology, or support from MMT.
MakeMyTrip completely ignored the issue, even after proof was shared. Extremely disappointed with their lack of customer care.
If you’re booking through MakeMyTrip, be warned—they do not take responsibility when things go wrong.