Subject: complaint regarding misleading hotel listing i recently booked a hotel based on the photos and descriptions provided. However, upon arrival, i was extremely disappointed to find that the actual conditions were completely different from what was advertised. The key issues i faced were: no proper road access to the hotel. No lift facilities, despite being mentioned in the listing. No room service or hotel staff like a room boy. No reception desk available. No signage or name board, making it difficult to locate the hotel. This misleading representation has caused me significant inconvenience. I request an immediate resolution, including: 1. A full refund for my booking. 2. Removal or correction of the false information. 3. Assurance that such misleading listings will be reviewed more thoroughly in the future. I request a prompt response and resolution to this matter. Please let me know the next steps.