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Mahapura, Jaipur | 21.7 km from city centre
41 Ratings, 14 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests appreciate the friendly and helpful staff, with decent food and good ambiance highlighted by some. However, there are consistent complaints about basic facilities like cleanliness, frequent power cuts, and lack of essential items in rooms. The confusion caused by two properties under similar names, along with the inconvenient location, adds to the challenges faced by visitors.
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Average Stay
There are two different hotels operating under the same GST number, and the similar names create confusion while booking. I saw many good pictures of the infrastructure and interiors while booking, but I was given a room in the newly developed property, which has very basic rooms. I had to request essentials such as slippers and a dental kit, and there was no soap, hair oil, or comb provided. Overall, it is a very basic hotel, not value for money, and the two different locations create a lot of confusion.
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Sat Sep 13 12:16:04 IST 2025
Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards
Terrible Stay
The worst hotel i have ever visited in jaipur when i reached there their hotel staff is very rude and that place is not safe for girls and as well as for family the place is very far from the cuty as well
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Thu Aug 21 11:31:35 IST 2025
Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards
Excellent Stay
the staff was friendly and bery helpful. rooms were good and food too
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Sat Aug 02 15:56:09 IST 2025
Dear Guest, Thanks a lot for staying with us and the feedback. Looking forward to giving an amazing experience on your stay. Regards
Average Stay
l booked and paid for two rooms in this property which is only 300 MTRS from my destination. but when reached there they informed me that there is no room and I should goto another hotel which is 2 km from there which is owned by the same management.it eas very inconvenient for me.rooms were ok but bathrooms were not cleaned well.staff very polite but not professional or I think they were illiterate because they don't know even hindi.may be from any remote area.food was ok l booked and paid for two rooms in this property which is only 300 MTRS from my destination. but when reached there they informed me that there is no room and I should goto another hotel which is 2 km from there which is owned by the same management.it eas very inconvenient for me.rooms were ok but bathrooms were not cleaned well.staff very polite but not professional or I think they were illiterate because they don't know even hindi.may be from any remote area.food was ok.
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Tue Jul 29 11:56:33 IST 2025
Dear Guest , Thank you for staying at Our Hotel . We regret that we could not come up to your expectations.Our team shall get in touch with you for a detailed review so that we can improve upon your recommendations and suggestions . We once again would like to thank you and we are sure that we shall try our best to improve the client experiences based on your suggestions. Regards
Average Stay
My experience at this hotel was not very good. The biggest issue was with the electricity. The power kept going out again and again.was really difficult to sleep at night because the electricity kept cutting out.
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Sat Jul 05 14:39:41 IST 2025
Dear Guest Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm Regards
Good Stay
Food was good. Ambience was also good. Supportive staff Budget friendly. Rooms was average.
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Sat Jul 05 14:40:11 IST 2025
Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward again soon. Best Regards.
Nice stay in jaipur
businessThe proximity is closer to the industrial belt, as such the stay was very nice. Our daily visit to mahindra world city (industrial corridor) was so easy. The food is good.
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Sat Jul 05 14:51:29 IST 2025
Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward again soon. Best Regards.
Excellent Stay
It's good to have nice property with proper parking.
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Sat Jul 05 14:51:36 IST 2025
Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward again soon. Best Regards.
Good almost
Hotel is good service also nice and full enjoy of food meal this so nice tasty & sweet i have enjoy my stay with polo sej in
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Sat Jul 05 14:51:56 IST 2025
Dear Guest, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We are looking forward again soon. Best Regards.
Good service
Rooms are clean but was no table provided in the rooms for work. If they can arrange that it will be great
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Tue Nov 26 12:01:46 IST 2024
Dear Guest, Thank you for your feedback. We have noted your concerns and appropriate corrective measures will be taken. We look forward to having you back with us, for a flawless seamless service experience, the next time. Warm Regards
Poor Stay
soloA building alone is not a hotel. No hot water kettle/ jug in the room. No tea bags/ milk powder sugar glasses and spoon in room. Ridiculous. No bucket in the bathroom. No small table a chair in the room. Frequent power cuts. Just 2-3 staff / hotel people around. Needs huge improvements. I have also conveyed the same to the reception manager. If they improve all these elements. Nearby institutions can depend in this hotel for guest stay.
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Mon Feb 05 12:30:55 IST 2024
Dear Guest, Greetings from Hotel Polo Inn Sez! Thank you for sharing your experience during your recent stay at Hotel Polo Inn Sez Jaipur. Please accept my sincere apologies for the inconvenience you faced during the stay. As shared the experience you had with us, indeed regrettable but our efforts are always to work on the areas where we can improve. It is really disappointing from our team that this time we could not match our service standard up to your expectation. Further request you to treat this experience as an isolated one and not our routine way of service standards . We value your patronage and request you to kindly give us an opportunity to "make amends" and re-establish credibility with you. Warm Regards, General Manager
Average property
Rooms are too small room worth is not according to room tarif newly constructed hotel but not facilitated
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Tue Nov 26 12:02:35 IST 2024
Dear Sir, We are terribly sorry that you didn’t enjoy your stay with us. We will ensure such inconveniences are not caused in the future to any of our guests. Please accept our apology. We hope you’ll give us another chance to serve you and live up to our reputation. Warm Regards
Good hotel, cleanness is excellent
Hotel is 2km from jaipur- jodhpur highway, cleanness and stars are very nice, they dropped me till highway very kind,
Room: Deluxe Room
Tushar Group of Hotels - Polo Inn Sez has replied on Tue Nov 26 12:03:49 IST 2024
Greetings Sir ! Thank you for sharing your experience around. We look forward to your next stay.
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