I recently booked FabHotel Prism, Jaipur on 16 August 2015 through MakeMyTrip, as it was clearly listed on the app at the time of booking. However, when I reached the property, the hotel staff denied my check-in, stating that they don’t operate under this name anymore. This left me stranded at the last minute, causing unnecessary stress, and inconvenience during my trip.
It is extremely disappointing that a fake/non-operational property was listed on MMT. As a trusted platform, I expect MakeMyTrip to verify the authenticity of hotels before showing them to customers. Such incidents damage customer trust and create major travel disruptions.
I request MakeMyTrip to immediately delist this property and ensure proper verification of hotels to prevent others from going through the same unpleasant experience.