very bad experience with this property, 3 Rooms booked.For handicapped person no facilities, AC & TV not working properly. staff not at all cooperative. From reception till room service. NOT RECOMMENDED TO FAMILY, SRCTZN, & HANDICAPPED PERSON. BF , ROOMS ARE OK & CLEANED PROPERLY.
Treebo Thoduvas Star Plaza Cochin Airport has replied on Tue Mar 18 18:02:44 IST 2025
Dear Guest
We deeply regret your recent experience at our hotel. We are truly sorry for the lack of handicap facilities and working AC/TV. We strive for excellent service and apologize for falling short. We value your input and will use it to improve our services, especially for those with special needs, families and senior citizens. We're relieved to know you found rooms clean and satisfactory. We're sorry for any inconvenience caused and appreciate your feedback.
Best Regards,
Hotel General Manager,
Treebo Trend Thoduvas Star Plaza Cochin Airport