Guests have reported significant issues related to service and maintenance at the property, highlighting slow service, unresponsive staff, and poor hygiene. Many experienced problems with basic facilities like hot water, cleanliness, and functioning amenities. Complaints about inadequate breakfast options, dysfunctional intercoms, and dirty towels were common. While some guests appreciated the cooperative staff and decent location near the Taj Mahal, the overall sentiment leans towards dissatisfaction due to mismanagement and lack of upkeep.