Unfortunately, hotel was not right according to the description lots of things is missing, no cleaning properly, toilet not flush properly, bathroom in worse condition, bed and pillow looks never wash since buy,at the last moment I don’t have any options to go anywhere, I have to stay with family in bed condition, ,it’s I will give 0 rating.
The Orion Express- Kailash Colony has replied on Fri Oct 17 13:41:02 IST 2025
Dear Valued Guest,
We sincerely apologize for the unpleasant experience you had during your stay at The Orion Express. Your feedback is extremely important to us, and we are deeply concerned to hear about the issues you faced with cleanliness, facilities, and overall room conditions.
Please be assured that this is not reflective of the standards we strive to maintain. We have shared your concerns with our housekeeping and maintenance teams to ensure immediate corrective action and to prevent such incidents in the future.
We truly regret that your stay did not meet your expectations and we appreciate your honest feedback. We hope you might give us another opportunity to provide you and your family with the comfortable and quality experience that our guests usually enjoy.
Warm regards,
Guest Relations Manager
The Orion Express