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Recol Park, Durgapur
2209 Ratings
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property stands out for its prime location right next to Junction Mall, making it super convenient for shopping and dining options. Guests rave about the helpful and friendly staff, along with the delicious food served at the in-house restaurant. The ambiance is described as clean and well-maintained, with quick room service and a decent breakfast spread. However, it's worth noting that accessing the higher floors can be a slight hassle as the lift only goes to the fourth floor.
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The room was too small in size
As I have booked a super deluxe room a day ago of stay but whenever I was arrived for check-in then the room was not available but it is good for the staff he has given me another room in upgraded class but that room was also too small in size and as I was with my little daughter so she was enjoyed the stay..
Room: Super Deluxe Room
A great place to stay
Supportive Staff and a great place to stay. Got a surprising room upgrade and the experience was great.
Room: Deluxe Room
Highly disappointed stay
Highly Disappointed Stay – Not Recommended The rooms were nothing like the pictures shown on MMT—unclean, unhygienic, and poorly maintained. The “king-size” bed was just two singles pushed together, very uncomfortable. The receptionist even judged me by my looks while check-in, which was extremely unprofessional. Though in a prime location, we were given a downgraded 5th-floor room that felt like a different property. Overall, a below-average stay. Would not recommend.
Room: Standard Room
Driver was on Time and car was maintained neat and clean
Driver was on time and car was maintained neat and clean , I had safe travel and you can have a safe ride
Room: Deluxe Room
Average Stay
Not upto standard
Room: Standard Room
Average Stay
Staying with this property had a bad experience as they're not the proper room location and room ambience. Other services also not upto mark.
Room: Standard Room
Terrible Stay
Their service was worse 1. When asked for dinner for 3 people , in room service, they gave the food with only 2 spoons 3 plates and a fork. 2. I had ordered daal makhni, when that came it was highly salty; when requested teh chef to taste he acknowledged after 2 hrs and then changed the dish. My parents who are hypertension patients had that salty dish as they were hungry and hotel had very delayed service. 3. I had asked for an extra plate at 9 30 pm and it was sent, after multiple escalations, only at 11.00 pm. 4. They were initially charging for a Negroni, an exclusive cocktail, but not providing all ingredients; when questioned they admitted that the bar did not have the ingredient- expectation is then they should but have charged for that drink; after escalating for 2 hrs finally they agreed. When asked , why is there a service delay; they said there is a VIP guest a Tollywood star, hence the delay. I had paid for the services the same way that VIP had , yet I did not get any service. In the ground staff from in house dining Surajit was the only one who tried helping us to his capacity. 5. The front desk manager and the hotel manager in fact mocked me saying mam our hotel is full; which proves we have no problem with the service; which showed that they only bothered about business and not quality. 5. The bedroom sheets were completely soiled.They had advertised parking available ; however first night they made me park near garbage dumpy and I got my car tyre punctured by the debris that had fallen.
Room: Deluxe Room
Average Stay
Security should be more active during night. The reception call was unattended when it was required during mid night 00:30, called atleast 4 times, then called to their other cell no. to inform this issue which was then attended. A drunk guest banged almost all the doors on 5th floor and then peed on the corridor itself. His room no. was 517 and date of incident was 26th Aug midnight 00:30 AM. Request management to go through the surveilence camera footage from 12:30 to 01:00 AM and take action on him so that it will be a good examples to others. I must say, if there was a female guest in any of the rooms on the 5th flr, which got banged - they might have been gone through a trauma when their rooms got banged by this drunk guest. Note: I am staying at this property from past 4 yrs and this is the first time I have experienced such incident. Otherwise all the staffs are very much professional. Suggestion: Please have someone in front of your master survelience monitor screen during night so that such kind of nuisance can be addressed and stopped immediately.
Room: Super Deluxe Room
The Citi Residenci Hotel - Durgapur has replied on Fri Aug 29 16:51:12 IST 2025
Dear Mr. Ghosh, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Go-MMT” portal. We express our concern and apology over the matter after your highlighted review. We have noted your comments and we will take necessary steps. We take guest feedback and reviews very seriously and thank you for your time to review our property. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
Business trip to Durgapur
This was my 5th stay at Citi Residency and it was extremely satisfying as usual. Everything from food, housekeeping to service was fine
Room: Deluxe Room
The Citi Residenci Hotel - Durgapur has replied on Mon Aug 25 16:32:11 IST 2025
Dear Mr. Chakravorty, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing "The Citi Residenci" and sharing your views about your experience at “Go-MMT” portal. As our valued guest, we appreciate and take your feedback with high regard. We are glad that you enjoyed our hotel's services and facilities. This is the kind of experience that we always aim to provide to all our guests here and it made us both happy and proud to hear that we were able to fulfill it with you. We would like to host you soon. With warm regards, Front Office Manager
Good Stay
Positives: Location, Lobby area look, safety, Ambience, Cleanliness Areas of Improvement: Breakfast item range, Room size against tariff, faulty AC console
Room: Club Premium
The Citi Residenci Hotel - Durgapur has replied on Sun Aug 17 16:38:16 IST 2025
Dear Mr. Mitra, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing "The Citi Residenci" and sharing your views about your experience at “Go-MMT” portal. As our valued guest, we appreciate and take your feedback with high regard. We are glad that you enjoyed our hotel's services and facilities. This is the kind of experience that we always aim to provide to all our guests here and it made us both happy and proud to hear that we were able to fulfill it with you. We would like to host you soon. With warm regards, Front Office Manager
Average Stay
A good place to stay. Good connectivity. Hotel hygienic. Restaurant staff not well trained. Food tastes A good place to stay. Good connectivity. Hotel hygienic. Restaurant staff not well trained. Food tastes good
Room: Super Deluxe Room
The Citi Residenci Hotel - Durgapur has replied on Thu Aug 07 20:39:41 IST 2025
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! Thank you for taking out the time to give us your feedback. We are pleased to know that you had a positive experience with the overall stay with us here at The Citi Residenci, Durgapur and we look forward to welcoming you again. Warm regards, Front Office Manager
Poor Stay
Congested and ill planned rooms,one could easily bump into the tv cabinet while walking past the bed.No ventilation in thewashroom. Congested and ill planned rooms,one could easily bump into the tv cabinet while walking past the bed.No ventilation in the washroom.
Room: Standard Room
The Citi Residenci Hotel - Durgapur has replied on Thu Aug 07 20:40:17 IST 2025
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Go-MMT” portal. We express our concern and apology over the matter after your highlighted review. We have noted your comments and we will take necessary steps to resolve the issues at the earliest as applicable. We take guest feedback and reviews very seriously and thank you for your time to review our property. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
Excellent
Property location was just besides of Junction Mall @ city centre, amnesties & services are excellent. Staffs are cooperative.
Room: Deluxe Room
The Citi Residenci Hotel - Durgapur has replied on Thu Aug 07 20:40:39 IST 2025
Dear Mr. Kumar, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing "The Citi Residenci" and sharing your views about your experience at “Go-MMT” portal. As our valued guest, we appreciate and take your feedback with high regard. We are glad that you enjoyed our hotel's services and facilities. This is the kind of experience that we always aim to provide to all our guests here and it made us both happy and proud to hear that we were able to fulfill it with you. We would like to host you soon. With warm regards, Front Office Manager
My stay at Citi Residenci Durgapur
Rooms were average. No ventilation, no fan, no window. Food was below par. Average taste with lack of options.
Room: Deluxe Room
The Citi Residenci Hotel - Durgapur has replied on Thu Aug 07 20:41:03 IST 2025
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Go-MMT” portal. We express our concern and apology over the matter after your highlighted review. We have noted your comments and we will take necessary steps to resolve the issues at the earliest as applicable. We take guest feedback and reviews very seriously and thank you for your time to review our property. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
Good Stay
Overall my experience is good. But resturant service should be more professional. Also didn't get the swimming pool access where as it was mentioned that service of Swimming pool is available.
Room: Super Deluxe Room
The Citi Residenci Hotel - Durgapur has replied on Thu Aug 07 20:43:54 IST 2025
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Go-MMT” portal. We express our concern and apology over the matter after your highlighted review. Your satisfaction is our utmost priority, and we promise to continue providing an unwavering level of service at all times. Cheers to more memorable stays with us in the future. With warm regards, Front Office Manager
Good Stay
Bathroom basic fittings need improvement. There was no cover in the bed other than the blanket, which is not useful all the time in spite of decreasing AC temp in this season. Overall get up also needs some improvement. Thanks
Room: Standard Room
The Citi Residenci Hotel - Durgapur has replied on Thu Aug 07 20:45:23 IST 2025
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Go-MMT” portal. We express our concern and apology over the matter after your highlighted review. Your satisfaction is our utmost priority, and we promise to continue providing an unwavering level of service at all times. Cheers to more memorable stays with us in the future. With warm regards, Front Office Manager
Value to money
nice hotel can stay in future as well.. nice spacious room.. ........................
Room: Club Premium
The Citi Residenci Hotel - Durgapur has replied on Fri Aug 08 21:40:34 IST 2025
Dear Guest, Greetings from The Citi Residenci hotel, Durgapur !! Thank you for taking out the time to give us your feedback. We are pleased to know that you had a positive experience with the overall stay with us here at The Citi Residenci, Durgapur and we look forward to welcoming you again. Warm regards, Front Office Manager
Terrible Stay
We had booked a club premium room but the room I got was a very bad room. The bathroom exhaust was turned off all the time. They didn't listen even after telling us. The quality of the food is not good. Make us sit down. We had booked a club premium room but the room I got was a very bad room. The bathroom exhaust was turned off all the time. They didn't listen even after telling me. The quality of the food is not good.
Room: Club Premium
The Citi Residenci Hotel - Durgapur has replied on Thu Aug 07 20:46:23 IST 2025
Dear guest, Greetings from The Citi Residenci hotel, Durgapur !! We thank you for choosing " The Citi Residenci " and sharing your views about your experience at “Go-MMT” portal. We express our concern and apology over the matter after your highlighted review. We have noted your comments and we will take necessary steps to resolve the issues. We certainly value the patronage of all our guests trust that will treat this as an isolated incident and will allow us another opportunity to serve you better. Warm regards, Front Office Manager
ruly delightful stay in every sense
It was an absolutely wonderful experience. The room was excellent, the staff were extremely polite, and the food quality was outstanding. Overall, a truly delightful stay in every sense.
Room: Standard Room
The Citi Residenci Hotel - Durgapur has replied on Thu Aug 07 20:47:50 IST 2025
Dear Sir, Greetings from The Citi Residenci, Durgapur !! We're absolutely delighted to receive such a glowing review of your stay at The Citi Residenci Hotel. We always strive to deliver a warm, welcoming atmosphere, and it brings us great joy to know you felt this throughout your time with us. Your compliments on our food and room conditions have been passed onto the team, who were ecstatic to hear your kind words. We recognize that every detail count in providing an enriching experience to our guests, and your positive feedback serves as a huge encouragement for us to continue doing better. We hope you will have the opportunity to stay with us again for a longer duration in the future, as we look forward to welcoming you back. Your satisfaction is our utmost priority, and we promise to continue providing an unwavering level of service at all times. Cheers to more memorable stays with us in the future. With warm regards, Front Office Manager
Excellent Stay
staff is good, hotel is fab, all is great, family types, nice food and saloon liquor shop in house. just Wow staff is good, hotel is fab, all is great, family types, nice food and saloon liquor shop in house. just Wow
Room: Suite Room
The Citi Residenci Hotel - Durgapur has replied on Mon Jul 21 19:50:38 IST 2025
Dear Guest, Greetings from The Citi Residenci, Durgapur !! We're absolutely delighted to receive such a glowing review of your stay at The Citi Residenci Hotel. We always strive to deliver a warm, welcoming atmosphere, and it brings us great joy to know you felt this throughout your time with us. Your compliments on our food and room conditions have been passed onto the team, who were ecstatic to hear your kind words. We recognize that every detail count in providing an enriching experience to our guests, and your positive feedback serves as a huge encouragement for us to continue doing better. We hope you will have the opportunity to stay with us again for a longer duration in the future, as we look forward to welcoming you back. Your satisfaction is our utmost priority, and we promise to continue providing an unwavering level of service at all times. Cheers to more memorable stays with us in the future. With warm regards, Front Office Manager
Recol Park
Ajodhya
Shantiniketan
Bolpur
Krishnanagar
Atla
Sahayogi Nagar Sector II
Ushagram
Purulia
Kasitanr
Dhanbad
Benachity
Bidhannagar
Rajbandh
Benachity
City Center
Durgapur
Recol Park
Gopalpur
Gopalpur
Durgapur
Bidhannagar
Bidhannagar
Bidhannagar
Durgapur
Bidhannagar
Arrah Kalinagar
Durgapur
Benachity
Benachity
City Center
