The property is conveniently located in the heart of Kattappana, making it easy to access nearby attractions. Room cleanliness and spaciousness are generally appreciated, but there have been consistent complaints about inadequate breakfast options and the lack of complimentary water. Staff service is said to be unprofessional at times, impacting the overall experience. Additionally, issues with extra charges upon check-in have been reported, which can create an awkward arrival situation for guests.