I had a very bad experience with my hotel booking through MakeMyTrip. What was shown in the photos was completely misleading. The hotel was extremely dirty and unhygienic.
Even though the booking was confirmed and fully paid, at the time of check-in, the receptionist said only one room was available and asked me to check if I wanted it. The room they showed was in horrible condition — dirty, AC not working, and even the flush was not functional. Within an hour, I had to check out as I started feeling itchy all over my body due to the poor hygiene.
Though breakfast was included in my booking, the hotel staff refused to provide it and bluntly said, “Call the booking app, don’t ask us anything.”
This experience completely spoiled my day. I strongly advise others not to book this hotel. Very disappointed.