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You are booking hotel for more than 30 days

Review Of STS Hometel Goregaon

Goregaon, Mumbai | 960 m drive to Oberoi Mall

    User Rating & Reviews

    • everyone
    • business
    • solo
    • family
    2.6
    Average

    21 Ratings

    excellent
    19%
    very good
    14%
    average
    5%
    poor
    33%
    bad
    29%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 5
    • 1
    • 5
    • 2
    • 1
    • 4
    • 1
    • 2
    • 3
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The property seems to have quite a few setbacks. Guests frequently mention poor cleanliness, with dirty rooms and bad smells. Service has been described as unsatisfactory, with notable complaints about the upkeep and hygiene practices, especially in dining and kitchen areas. While some guests enjoyed the food and noted helpful staff like Pavan and Naresh, many found the ambience shabby and the overall condition unattractive. However, its location near amenities is seen as a plus.

    2.0

    Poor Stay

    nitin r.

    2..old hotel.. i need to painting this not a hotel this is louge room... check the room and condition than u. sell the resinable room price.not. rate is expansive... pls next time u go ya snt ur manager than select room category.. 🙏🙏🙏🙏. this not g good hotel. this is louge room....

    Travel Month: Aug 2024

    Room: Ac Standard Room

    • user photos
    1.0

    Terrible Stay

    ch y.

    Request make my-trip don't refer this hometel in future very worst place ever and bad smell and ambiance of rooms are too worst dont refer to any body further

    Travel Month: Sep 2023

    Room: Ac Standard Room

    • user photos
    4.0

    Good Stay

    sanagavarapu h.loyalty-icon

    Food is good and homely. Room boy pavan is very good person. Room ventilation and air circulation is less in room. Washroom is good. Room. Service is good

    Travel Month: Aug 2023

    Room: Ac Small Room - single occupancy

    1.0

    Bad experience

    vipin k.business

    It was a very bad experience room is dirty food is not good and fresh services is soo poor my experience is soo bad i didn't recommended to anyone

    Travel Month: Jul 2023 (5-Night Stay)

    Room: Ac Family Room

    2.0

    Poor Stay

    rajesh m.

    Hotel is not so good ground floor window s are open no tv fridge is not working. Full moquitos and cockroach 🪳 are there

    Travel Month: May 2023

    Room: Ac Standard Room

    1.0

    Terrible Stay

    satyajit s.loyalty-icon

    Just to share my experience pl do not upload some photos to attract visitors. This is definitely an offence where you are taking visitors for granted by publishing some photos. 1. Entrance is shabby. Front room is awfully bad 2. Only one person looking after everything. The person is playing different role. What we saw is a) he is into house be work, b) he was into whitewashing when we entered, c) he is cleaning bathroom and the worst part is without changing clothes after cleaning bathroom he was preparing food for dinner. Totally unhygienic. 3) the dining room is equally bad. Dinning had full of dust. No one bothered to clean it. Even we sat on a broken chair for do be 4) inside the room is horrible a) bathroom had a weird crack and it created panic at night. Posting a picture of bathroom. Just see the triangular manmade crack from inside. B) there was a table which was equally dirty. C) now posting few photograhs of the room. This is the top of the wooden ceiling. Shabby looking wall no light even during day time.

    Travel Month: Mar 2023 (4-Night Stay)

    Room: Ac Family Room

    2.0

    Very poor,

    mathew.solo

    Bad toilet smell on the room. No hot water. Rats were seen around. Overall building condition is very bad.

    Travel Month: Sep 2022

    Room: Ac Standard Room

    2.0

    Just minimal comforts

    vaidyanathan r.loyalty-iconsolo

    I was offered the single room at the basement. The room looks exactly as in the photos (one of these photos is of basement and other is the room above and apparently one cannot choose at the time of booking. However, the new layer of coating and cement is breaking down and looks a bit dingy. The bathroom was clean and functional. The ac worked strong and chilled the room in no time. Overall, facilities were fine - the basement and the crumbling walls made the experience difficult and claustrophobic.

    Travel Month: Sep 2022

    Room: Ac Standard Room

    5.0

    Clean and hygienic stay near gokuldham

    debarghya g.loyalty-iconsolo

    Located near all the possible amenities and transport routes, st s hometel provides a really nice experience for stay. It's clean, hygenic, has very spacious rooms, and the room usually has a fridge as well. Naresh, the person who stays at the property helps you if you request for food or drinking water (the fridge comes handy in keeping your own ordered food as well. There is a market complex just opposite the property, and it has almost everything you'll need. All in all, a great stay with affordable costs.

    Travel Month: Jun 2022 (6-Night Stay)

    Room: Ac Deluxe Room

    STS Hometel Goregaon has replied on Wed Jun 29 19:46:14 IST 2022

    Thanks for review

    2.0

    No signage, poorly maintained

    shrikant c.loyalty-iconfamily

    Our overall experience was poor. Google maps stopped us on the main road and there was no signage to direct us to the property. It was poorly maintained. The additional mattress i requested was if extremely poor quality and was actually 2 parts of 3 feet mattresses poorly stitched with a gap of almost 6 inch between the two parts. I had to cajole the staff in getting it replaced with a better quality mattress. The caretaker staff, most of the times, did not allow me to finish my sentenses/ requests and started answering leading to rude or unprofessional experience. There were some poitives too, we ordered breakfast which was served on time by 7 am as requested.

    Travel Month: May 2022

    Room: Ac Deluxe Room

    STS Hometel Goregaon has replied on Wed Jun 29 19:45:36 IST 2022

    Sorry for your inconvenience as we clearly mentioned in the listing its home stays not a hotel and we have mentioned correct address in the listing as well we are always available on call to assist guest. If you are finding sign board so may be its difficult everywhere well we will take your feedback and definitely work on it our caretaker is there for assist guest but sometime guest are having over expectations which is difficult him to cater but always he is try to resolve guests queries

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