The property has received many negative comments regarding cleanliness and maintenance. Guests reported cockroaches and other insects in rooms, dirty sheets, and malfunctioning ACs. The size of the rooms is frequently mentioned as extremely cramped, lacking basic amenities like working TVs and good ventilation. Staff behavior was often described as rude, with poor customer service and indifference to complaints. The location, despite being near the railway station, was noted as messy and unwelcoming, which contributed to discontent.