Review Of Zenia City Centre, Vive BKC Annexe

Zenia City Centre, Vive BKC Annexe has replied on Thu Nov 06 08:55:00 IST 2025

We’re truly sorry to hear about your experience. Unfortunately, there was a temporary water supply issue in the entire building during your stay, which was beyond our control. However, our team did try to assist as best as possible during the situation. We’ve also completed pest control immediately after your checkout to ensure this doesn’t happen again. We value your feedback and will continue improving to provide a better experience in the future. Warm regards, Zenia Hospitality

Zenia City Centre, Vive BKC Annexe has replied on Sun Oct 19 10:46:39 IST 2025

We’re truly sorry to hear about your experience. We take cleanliness very seriously. We acknowledge the presence of cockroaches and have already scheduled and completed pest control to prevent such issues in the future. Your feedback is valuable and will help us maintain higher standards for all guests. Warm regards, Zenia Hospitality

Zenia City Centre, Vive BKC Annexe has replied on Sat Sep 20 10:09:47 IST 2025

Thank you for bringing this to our attention. We sincerely apologize for the terrible experience you faced with the cleanliness and maintenance of the apartment. The issues you mentioned regarding the AC, fungus, pests, and linen are unacceptable and do not reflect the standards we strive for. We have already started working on deep cleaning, pest control, and stronger housekeeping checks to ensure such situations never occur again. Fresh linen and towels are also being double-verified before every check-in. We regret that this stay felt like a mistake for you, and we truly value your feedback as it helps us improve. We hope you might give us another chance to provide the comfortable and hygienic stay that every guest deserves. Thanks and Best Regards, Zenia Hospitality

Zenia City Centre, Vive BKC Annexe has replied on Fri Sep 26 12:16:56 IST 2025

Thank you for your wonderful feedback We are delighted to hear that you had an amazing stay and enjoyed the ambience and comfort of the house We will be sure to pass on your kind words to our caretaker Your satisfaction means a lot to us and we are thrilled that you found the place perfect for your stay We look forward to welcoming you again soon Warm regards Zenia Hospitality

Zenia City Centre, Vive BKC Annexe has replied on Mon Sep 15 15:57:33 IST 2025

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. Cleanliness and maintenance are top priorities for us, and it’s disappointing to know we fell short during your stay. The AC issue has been fixed, pest control has been carried out, and additional checks have been implemented to ensure rooms are spotless before every check-in. We regret the inconvenience caused and are committed to making sure future guests have a much better experience. We truly value your input and hope you might consider giving us another opportunity to host you. Thanks and Best Regards, Zenia Hospitality

Zenia City Centre, Vive BKC Annexe

Thank you for your wonderful feedback. We’re delighted you enjoyed the property, the convenience of online food delivery, and the availability of the swimming pool. It’s also great to know you appreciated the cleanliness. We look forward to hosting you again for another excellent stay. Thanks and Best Regards, Zenia Hospitality