The property has a nice location with beautiful views but lacks basic amenities. Guests face issues like no hot water except during specific times, poor maintenance, and non-functional lifts. Rooms vary, with some reporting cleanliness issues and broken facilities. Staff are noted for being friendly but seem overwhelmed, leading to slow service. Communication lapses, especially regarding check-in and reservations, have also been highlighted. Overall, many found their experience disappointing, especially given the room rates.