Review Of SRM Hotel

I stayed only gor one day ,room is ok but for tea/coffee n chips n kajus almond pkd s are there accordingly some of item are consumed by me but at time of checkout receptions demand rs 700.00 accordingly I paid .foods bill are already paid.this was supposed to mention before check in room.any way i hope In future it will not happen.

Excellent stay at SRM HOTEL. It's service, room, cleanliness, behavior of every staff all are very good, actually not good but excellent.

Clean and bigger room. Staff are polite and helpful. Safety inside the property and hygiene was good

Excellent experience.... good property.... cleanliness everywhere.... amicable and humble staff... prompt room service...great food... everything regarding stay and food was excellent...would surely stay there next time too and would recommend to others too.Thanks for being a wonderful host.

Room, food and all amenities were remarkable. Had a great stay! All the staff were very polite and cooperative

Despite the extremely high pricing, the overall service at SRM Hotel is utterly disappointing. The room service menu is practically useless, as most of the listed items are never available, and the standard excuse is that the restaurant is “closed” even during daytime hours. This leaves no choice but to rely on Zomato for food orders and each time, guests are forced to step outside the hotel to collect them, which completely defeats the purpose of staying in a premium facility. Breakfast is no better. The spread lacks variety, offering the same repetitive items every single day, with no effort to refresh the menu or provide a better dining experience. During my four-night stay in September 2025, I found the services consistently substandard, with no signs of improvement. Considering the steep tariff charged, the experience is far from satisfactory. The property fails to justify its cost and offers neither comfort nor convenience, making it overall a poor value for money.

Overall, a complete disappointment. Staff are untrained, food service is unavailable even on request, and multiple calls are needed just to get basic assistance., with Zomato being the only option for food.

As always, well maintained and uptown hotel in that area, super clean n spacious room, good restaurant with decent food taste, room service can be little quicker, but otherwise very preferable place to stay near SRM university, i was pleasantly surprised by having a EV charger for car, was very handy utilisation for charging my car.

Only advantage is the location for people visiting SRM College. Very courteous staff but I failed to understand why they lack in giving prompt and professional service. Very poor response to house keeping, room service and other allied services. Only shining stars are Mr. Ramesh at the Reception whom we met on his night duty and their Head Chef, his name is also Mr. Ramesh. Don’t expect a professional hotel like services here. Wifi didn’t work during our entire stay of 06 days. TV worked only for 02 days only. No one will attend your these problems.

The rooms were good but hotel deliberately gave smaller rooms in higher price. Corner rooms are smallest.

Hi Team MakeMyTrip, Thank you for the wonderful experience! 😊 My stay at the property was truly comfortable. The location was very convenient and easily accessible. The food served was delicious with good variety and hygiene. Facilities like room service, cleanliness, and amenities were all well-maintained. The staff was courteous and prompt in their service, which made the stay even more pleasant. I’d definitely recommend this place to others and would love to visit again! Thanks again,

SRM Hotel stay is always an excellent experience for us, this was our fourth stay there. Service, food, facilities everything too good. We always love it .. Thank you..

I had a wonderful stay! The property is well-located, easy to access, and offers great facilities. The rooms were clean and comfortable, and the food was delicious with a good variety. Staff were courteous and helpful, ensuring a pleasant experience overall. Would definitely recommend it to others!

Good staff and place to stay overall . Very good food served with best quality . Good location as it is the nearest to campus

My experience was truly satisfying. The property is in a great location, close to key attractions yet peaceful. Rooms were neat, spacious, and had all necessary amenities. The food was tasty, fresh, and offered good variety. The staff was polite, responsive, and ensured a smooth stay. Housekeeping and services were prompt and reliable. I especially appreciated the warm hospitality and professional management. It was a perfect blend of comfort, cleanliness, and convenience. Whether for a short trip or a long vacation, this place is highly recommended. Would love to return again!

Stayed there for 6 nights, the stay was comfortable. The food options are limited and bit on the expensive side. The amenities and service is good.

Excellent stay! Great hospitality! Spacious rooms with great spread for breakfast buffet. Location appropriate for work inSRM university

The one good part of this hotel is it's location within SRM campus. Room and food both are excellent. Already stayed twice, will definitely stay in future.

Our family had a wonderful stay at SRM hotel. The staff was incredibly welcoming and attentive, making us feel right at home. The rooms were spacious, clean, and perfect for our family of. The kid-friendly amenities, like the pool and game room, kept our children entertained, while the comfortable beds and quiet atmosphere ensured we all got great rest. The breakfast buffet offered a wide variety of delicious options that catered to everyone’s tastes. The location was ideal, close to SRM University Our family had a wonderful stay at SRM hotel. The staff was incredibly welcoming and attentive, making us feel right at home. The rooms were spacious, clean, and perfect for our family of. The kid-friendly amenities, like the pool and game room, kept our children entertained, while the comfortable beds and quiet atmosphere ensured we all got great rest. The breakfast buffet offered a wide variety of delicious options that catered to everyone’s tastes. The location was ideal, close to SRM University.

The hotel had confirmed 50% of the amount for an extension till 7 pm. But later they demanded a full tariff... After a long discussion only, they had agreed to their confirmed decision. This is not an ethical practice to force the customer to pay the amount after giving confirmation and allowing them to stay. Hence this bad experience wasn't expected out of this hotel.