We had terrible experience there, the rooms were old, there was no cleaning, spider webs here and there and the idiot owner had no servant along with him to help, he was managing everything and very badly. The worst part was in the morning there was no water in the taps, the idiot owner forgot to check the water connection which was not working and required maintainance, we had to go uphill to bath and waited for 1 hr completely famished and angry because the owner was trying to repair it himself but in vain. We had quarrel among our family because of his stupidity. The owner displayed complete carelessness and unprofessionalism
Snow Hills Resorts, Thekkady has replied on Thu Mar 27 12:01:19 IST 2025
Dear Harshit Mehndiratta,
We sincerely apologize for the inconvenience you faced during your stay. There was an unexpected issue with the water supply, and while we did arrange an alternative nearby room, we regret any discomfort this caused.
Guest experience is our top priority, and we have since taken necessary steps to prevent such occurrences in the future. We appreciate your feedback and will continue working to improve our service.
Best regards,
SnowHills Resort