I booked this hotel through MakeMyTrip, trusting the platform to list only quality accommodations — but this experience has completely shattered that trust.
The room was nothing like what was promised. Breakfast was clearly mentioned during booking and even confirmed at the reception, but it was never provided. The staff were unhelpful and unprofessional, showing no willingness to assist.
The AC was barely functional, the toilet had no lock (which is unacceptable), the water heater didn’t work, and the bathroom was not clean. The TV wasn’t working either, and even basic amenities like drinking water were not provided.
The stay was highly uncomfortable and stressful. I expected at least the minimum level of hospitality, but the hotel failed on all fronts.