The property is situated in a serene location, offering stunning views of the river and mountains, providing a calm retreat away from the hustle and bustle. While some staff members are praised for their hospitality and support, guests highlighted significant issues like unhygienic conditions, poor maintenance, and high food costs. The accessibility is a concern, with many steep stairs to navigate. Overall, the ambiance has potential, but the quality and service need a considerable overhaul to meet expectations.