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Review Of RICH HOTEL0123401234

Andheri West, Mumbai | 8 minutes walk to Kokilaben Dhirubhai Ambani Hospital

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    3.0
    Good

    61 Ratings, 21 Reviews

    excellent
    25%
    very good
    18%
    average
    20%
    poor
    11%
    bad
    26%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 1
    • 3
    • 3
    • 1
    • 1
    • 1
    • 1
    • 5
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the cooperative and friendly management at the property, with some noting the helpful staff. While the location is convenient, the overall experience is marred by issues like dirty rooms, unpleasant odors, damaged facilities, and lack of basic amenities. Guests express disappointment over poor maintenance and cleanliness, especially concerning the rooms and bathrooms.

    Sort by:

    Positive first
    3.0

    bed room service

    himanshu s.business

    Room service very bed .. very bed experience..! Room was too small , even glass was not available in hotel

    Travel Month: Aug 2025

    Room: Deluxe Room

    RICH HOTEL has replied on Mon Oct 13 17:38:24 IST 2025

    Dear Himanshu, “Thank you for your review. I’m sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We hope you’ll visit us again so that we can show you our improvements based on your valuable feedback.”

    1.0

    Terrible Experience – Would Not Recommend

    lalit s.business

    This was the most pathetic hotel I’ve ever stayed at. The reception area was dirty, especially the sofa, which looked like it hadn’t been cleaned in ages. There was no staff available to help with luggage – I had to carry it to my room myself. The room had a strong smell of cigarette smoke, which was extremely unpleasant. The TV kept turning on and off and didn’t work properly. The bed mattress was in terrible shape; the springs were poking through and made it very uncomfortable to sleep. To make things worse, the fan speed controller was missing, so I couldn’t adjust it. Overall, it was a very disappointing stay and I wouldn’t recommend this place to anyone.

    Travel Month: Apr 2025

    Room: Deluxe Room

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    RICH HOTEL has replied on Mon Jun 23 02:30:48 IST 2025

    Dear Lalit Soni, Thank you for your review. I'm really sorry to hear you had such a frustrating experience . now we changed the management team.we hope you will visit us again so that we can show you our improvements based on your valuable feedback.

    1.0

    Terrible stay

    bijay a.loyalty-iconcouple

    Worst place. Damaged everywhere. Torn towel. After paying won't suggest anyone to stay there.

    Travel Month: Dec 2024

    Room: Super Deluxe Room

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    RICH HOTEL has replied on Mon Jun 23 14:31:12 IST 2025

    Dear Bijay Agarwala, Thank you for your review. I'm really sorry to hear you had such a frustrating experience . now we changed the management team.we hope you will visit us again so that we can show you our improvements based on your valuable feedback.

    1.0

    Horrible sta

    bijay a.loyalty-iconcouple

    Very bad experience. rooms are horrible.Rooms are damaged and untidy,black spots are everywhere.Torn Towel.

    Travel Month: Dec 2024

    Room: Super Deluxe Room

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    RICH HOTEL has replied on Mon Oct 13 18:02:30 IST 2025

    Dear Bijay, Thankyou for your review.we are sorry to hear that you had such a bad experience.We hope you’ll visit us again so that we can show you our improvements based on your valuable feedback.”

    5.0

    Nice management

    rasheed a.loyalty-iconbusiness

    Very nice management. And so co operative, they have upgraded my booking without any extra charges.

    Travel Month: Aug 2024

    Room: Super Deluxe Room

    1.0

    Terrible stay worst

    navpreet k.family

    Terrible stay rooms had very bad smoking smell and smell of paint, worst experience ever, bathroom was smelly and very small rooms and hotel rooms without window

    Travel Month: Feb 2024

    Room: Deluxe Room

    2.0

    Poor Stay

    vivek j.loyalty-iconcouple

    The location of the property is good. However it is over priced. The quality of room provided doesn't match with the price charged.

    Travel Month: Dec 2023

    Room: Super Deluxe Room

    1.0

    Worst no parking

    arpit m.couple

    There is no parking and bedsheet was messy and had holes in it tv not working never going back here now

    Travel Month: Dec 2023

    Room: Deluxe Room

    3.0

    Average

    jasveer k.loyalty-iconfamily

    This hotel is not have a restorent and not have cab facilities and not have passions about payment of staying increased

    Travel Month: Oct 2023 (3-Night Stay)

    Room: Deluxe Room

    2.0

    Poor Stay

    krishnakumar s.loyalty-icon

    Hotel is clean but surrounded by big rats and they are moving around all places, not a good experience, especially on third floor where i stayed

    Travel Month: Sep 2023

    Room: Deluxe Room

    4.0

    Good Stay

    shanmukh m.loyalty-icon

    Hotel rich, the malayali manager and the staff makes the hotel a better place to stay. Though the hotel room we're not nice in terms of smell and maintenance, the service given by those boys make you forget all the issues. If you are looking for rooms in andheri west hotel rich should be your choice

    Travel Month: Sep 2023

    Room: Super Deluxe Room

    2.0

    Poor Stay

    angela l.loyalty-icon

    I found a mouse in my bed, i am really terrified, i stayed at top floor and can't even sleep properly. The rooms doesn't worth the price.

    Travel Month: Aug 2023

    Room: Deluxe Room

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    5.0

    O

    shyam s.family

    Amazing food, stay and hospitality

    Travel Month: Feb 2023 (3-Night Stay)

    Room: Super Deluxe Room

    1.0

    Terrible Stay

    raja p.

    1. No pantry. Still classified as hotel. We can’t even get coffee or tea 2. No lift. The intercom not working. So you have climb up and down every time you need to seek help. Not fit for senior citizens 3. The staff non-cooperative. They have answers for everything. When tea was asked they said milk is not there. 4. There is no facility to make your own morning tea or coffee by providing water kettle or tea coffee bags not recommended for stay. minimum pantry facilities are not there in the property.

    Travel Month: Feb 2023

    Room: Super Deluxe Room

    1.0

    Terrible Stay

    k.n.ramchandra n.loyalty-iconbusiness

    No management no response worst experience

    Travel Month: Nov 2022

    Room: SUPER DELUXE ROOM WITH FREE WIFI

    5.0

    Location

    kanaiya a.loyalty-iconcouple

    Easy n comfrot way to reach the location

    Travel Month: Nov 2022

    Room: SUPER DELUXE ROOM WITH FREE WIFI

    4.0

    room and staf

    harsh s.couple

    room aree very nice and clean and the staff is very good and helpful

    Travel Month: Sep 2022

    Room: SUPER DELUXE ROOM WITH FREE WIFI

    4.0

    Good

    manish s.loyalty-iconfamily

    Hygiene is an issue no lifts otherwise ok

    Travel Month: Sep 2022

    Room: CLASSIC DELUXE ROOM WITH FREE WIFI

    5.0

    Great hospitality !

    manjusha m.family

    Amiable staff, new hotel, safe and secure.

    Travel Month: Apr 2022

    Room: SUPER DELUXE ROOM WITH FREE WIFI

    5.0

    All staff are very good n hotel are very nice

    surya.family

    Nice stay all good management

    Travel Month: Mar 2022

    Room: CLASSIC DELUXE ROOM WITH FREE WIFI

    RICH HOTEL has replied on Sun Mar 20 21:29:21 IST 2022

    Dear greetings from the rich hotel! we are pleased to hear that you enjoyed the overall experience of your stay with us. We look forward to welcoming you again. Yours sincerely, rich hotel

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