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You are booking hotel for more than 30 days

Review Of Hotel O Manas Residency0123401234

Chembur, Mumbai | 3 minutes walk to Chembur Railway Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.7
    Average

    111 Ratings, 56 Reviews

    excellent
    20%
    very good
    11%
    average
    21%
    poor
    19%
    bad
    30%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 3
    • 1
    • 1
    • 5
    • 3
    • 3
    • 1
    • 5
    • 1

    Rating Categories

    • Location3.4
    • Cleanliness2.7
    • Room2.9
    • Food2.5
    • Hospitality3.1
    • Value For Money2.6
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    This property offers a central location that's close to the station, making it convenient for local exploration. Guests have mentioned polite staff and decent service, with some highlighting the ambient charm. However, cleanliness issues and room maintenance have been significant downsides, with repeated complaints about dirty bathrooms, cockroaches, and poor room conditions. While some experienced a fantastic stay, many others felt misled by the property's amenities and size, leading to a mixed bag of experiences.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    satyanshu.solo

    It is a good hotel to stay with basic amenities. Just bathrooms were not as clean as expected, still it's works.

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Classic

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    • user photos
    1.0

    Terrible Stay

    saurabh g.business

    This is not a hotel but a lodge. The rooms are not good and are very very unhygienic. dirty Bathrooms , toilet seat, taps. No towel and toiletries provided so bring your own.

    Travel Month: Jun 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    5.0

    Absolutely fantastic

    lakshman.business

    Absolutely fantastic stay! the hotel exceeded expectations.

    Travel Month: May 2024

    Room: Classic

    1.0

    Terrible Stay

    akhila j.couple

    Zero is also water dear make my trip please dont take such 3rd grade hotels. I request everyone not to book in this hotel i paid 500rs extra lo early checkin. Tv not working water are floating from taps olden ac smelled bedsheet n many more

    Travel Month: May 2024

    Room: Classic

    5.0

    Travel

    balakrishna t.loyalty-iconfamily

    Good experience. Very good ambiance. As my parents were senior sitizen they helped them alot. Its in a center.

    Travel Month: Feb 2024 (4-Night Stay)

    Room: Classic

    5.0

    Absolutely fantastic

    ashok.business

    Absolutely fantastic stay! the hotel's ambiance was delightful.

    Travel Month: Mar 2024

    Room: Classic

    2.0

    Not worth it

    mandar n.loyalty-iconcouple

    Rooms are dirty, unpleasant smell, water is chargeable, lights are not working. Overall bad experience

    Travel Month: Dec 2023

    Room: Classic

    1.0

    Worst hotel and pathetic service

    kalesh k.solo

    Ac was not working, tv was not working, no cleanliness, washroom was not in good condition. Staff was not cooperative at all.

    Travel Month: Sep 2023

    Room: Classic

    1.0

    Worst hotel

    sachin m.business

    I booked this hotel as per photos however actually hotel condition was very poor like hotel looks like non operative as one of person told same. After check in i was shown 1st room which was full of cockroaches, then they showed 2nd one but same results. Then somehow they managed 3rd room which initially looked better than earlier one but it was very shabby and dirty and later from that room also cockroaches started coming out. Then i complaint but after 1. 5 hr waiting i didn't get a resolution. I gave them option give me another hotel as this hotel is not at all good for stay but not got any further communication. Later i told i am leaving hotel as i can't wait further and i left hotel.

    Travel Month: Sep 2023

    Room: Classic

    1.0

    When i went to check in, the hotel operator tild that my booking is cancelled, they given me another hotel nearby, where i called and asked whether they have my booking, the fellow said he do not have any bookin, after some time he accepted that he has booking in my name but is for next day.

    krishna c.group

    So in the midnight i was helpless and i took another room for night stay. Please return my booking amount

    Travel Month: Aug 2023

    Room: Classic

    1.0

    Worse experience

    aman g.loyalty-iconfamily

    I don't recommend this hotel to anyone. Very unhygienic and full of dirt. Very terrible experience.

    Travel Month: Jan 2023

    Room: Classic

    1.0

    Terrible Stay

    umeshbhai p.loyalty-iconsolo

    Was so shabby i did not stay my money was also not refunded

    Travel Month: Apr 2022

    Room: Classic (2X)

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    • user photos
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    4.0

    Good rooms

    vaishali k.couple

    Rooms are good but very small. There is no place to stand properly and not even to keep stuff. No proper cupboards.

    Travel Month: Feb 2022

    Room: Classic (2X)

    • user photos

    Hotel O Manas Residency has replied on Fri Apr 08 11:55:12 IST 2022

    Thank you so much for the wonderful rating, vaishali kadu! be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead ) regards, mira!

    1.0

    Terrible Stay

    anil k.business

    Very bad room quality and cleaning service

    Travel Month: Jun 2021 (6-Night Stay)

    Room: Classic (2X)

    Hotel O Manas Residency has replied on Wed Jul 14 10:09:53 IST 2021

    Hi, anil! we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, jacob

    2.0

    Fan was not working. Room was not clean. Dead cockroach was found in room.

    samip s.group

    Fan was not working. Room was not clean. Dead cockroach was found in room.

    Travel Month: Jun 2021

    Room: Classic (2X)

    Hotel O Manas Residency has replied on Wed Jul 14 10:07:14 IST 2021

    Hi, samip supe. We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, rishabh

    3.0

    Hotel room

    rashid k.couple

    Yeah hotel and room is safe and hygiene

    Travel Month: Apr 2021

    Room: Classic (2X)

    Hotel O Manas Residency has replied on Mon Apr 12 09:56:18 IST 2021

    Hi, rashid! thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, joe

    1.0

    Terrible. Best avoid

    bharath g.solo

    Hygiene not even known to the people at the hotel. Terrible experience. Rude staff

    Travel Month: Mar 2021

    Room: Classic (2X)

    Hotel O Manas Residency has replied on Sat Mar 13 01:00:35 IST 2021

    Hi bharath gopu! we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time regards, james!

    2.0

    Near to chembur station

    mukesh k.business

    Please don't aspect any kind of service from hotel staff and like tv and room cleaning and also mosquito issue in room.

    Travel Month: Feb 2021

    Room: Classic (2X)

    • user photos
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    • user photos
    • user photos
    5.0

    Good

    rajakumar e.loyalty-iconsolo

    Everything was good, prime location

    Travel Month: Feb 2021 (3-Night Stay)

    Room: Classic (2X)

    Hotel O Manas Residency has replied on Fri Mar 05 08:09:55 IST 2021

    Appreciate your valuable comments, rajkumar enosh! happy to know that your experience with us was pleasant. Thanks a lot for sharing your opinion and hope we will serve you even better whenever you stay next with us. Enjoy your day ahead ) regards, sagar

    2.0

    Location is best

    ancila g.solo

    Location is awesome, lots of noise of staff movement

    Travel Month: Feb 2021

    Room: Classic (2X)

    Hotel O Manas Residency has replied on Mon Feb 08 19:00:12 IST 2021

    Hi, ancila george! thank you for writing this valuable review. We expect your next experience is nothing less than amazing. Regards, james!

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