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Review Of RASS HOTEL0123401234

Civil Lines, Kanpur | 10 minutes walk to Z Square Mall

    User Rating & Reviews

    • everyone
    • family
    • solo
    • business
    2.4
    Average

    36 Ratings, 24 Reviews

    excellent
    8%
    very good
    22%
    average
    17%
    poor
    11%
    bad
    42%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 3
    • 1
    • 1
    • 5
    • 1
    • 4
    • 1
    • 3
    • 2

    Rating Categories

    • Cleanliness3.4
    • Room2.7
    • Food4.0
    • Value For Money3.5
    • Security4.5
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the property's location and some found the food quality to be nice. A few guests mentioned friendly and supportive staff. However, there are significant concerns about room cleanliness, inadequate amenities, and the property being under renovation. Issues like no working phone service, lack of reception, and poor breakfast options have left many disappointed, affecting their overall experience.

    Sort by:

    Positive first
    2.0

    Poor Stay

    ravi b.business

    I recently stayed and was quite disappointed with my experience. There were no curtains in the room, which compromised privacy and comfort. Additionally, the phone service was unavailable, making it difficult to communicate with the front desk or request assistance. To top it off, the cleanliness of the room was not up to standard, as it appeared to have been inadequately cleaned.

    Travel Month: Feb 2025

    Room: DELUXE ROOM

    3.0

    Average Stay

    prashaant t.couple

    Hotel Attendant at 9.30 PM on 15th Feb 2025 told that ur booking is cancelled by make my trip. It's shoking for me but after some time everything was settled. so, It is advised to please update booking in time.

    Travel Month: Feb 2025

    Room: DELUXE ROOM

    4.0

    not a good service by the hotel

    abhishek g.group

    Amenities room service was not good. Please maintain sufficient amount of staff to maintain service and morning breakfast is not sufficient amount of type

    Travel Month: Jan 2025

    Room: DELUXE ROOM

    2.0

    Poor

    rajeev k.business

    Food options was not there property is under renovation. Check in formalities were not done. Security guard took me to to room.

    Travel Month: Nov 2024

    Room: DELUXE ROOM

    • user photos
    • user photos
    4.0

    Good Stay

    shubham s.

    Hotel was neat

    Travel Month: Nov 2024

    Room: DELUXE ROOM

    1.0

    Terrible Stay

    buddhe s.loyalty-icon

    Pleas send me make my coustomer care number

    Travel Month: Nov 2023

    Room: DELUXE ROOM

    1.0

    Terrible Stay

    s k.

    No staff, no room service, only bread omelette in breakfast. Rooms are not good.

    Travel Month: Nov 2023

    Room: DELUXE ROOM (ROOM ONLY)

    1.0

    Terrible Stay

    abhinav m.business

    Hotel is under renovation which is not informed at the time of booking. I did not stay at the property neither have i got my refund.

    Travel Month: Nov 2023

    Room: DELUXE ROOM

    1.0

    Horrible, terrible stay at hotel rass

    dwijen s.business

    We had a very bad experience at hotel rass. The hotel was very bed shaped, i have doughnuts on the selection of make my trip team, how they allow such a kind of property, without checking they enroll this property or they have settings with make my trip. Rooms are dirty. Bed stinking. Bathroom was dirty. Break fast not available. Even though we paid for it. Cleaning is not proper. I request to make my team visit the property & then enroll in your software otherwise the client will not trust you

    Travel Month: Sep 2023

    Room: DELUXE ROOM

    1.0

    Terrible Stay

    indra m.

    It was a very bad stay experience, no room service, no food and no other services provided by the hotel. The room was also dirty.

    Travel Month: Sep 2023

    Room: DELUXE ROOM

    1.0

    Terrible Stay

    dileep p.

    Very very bad hotel experience in my life. Total wastage of money. Problems mentioned below-1- don't have any reception counter. 2- don't have intercom phone in room. 3 -tv not working in any room. 4- don't have parking facility. Room images totally different as shows

    Travel Month: Jun 2023

    Room: DELUXE ROOM (ROOM ONLY)

    3.0

    Average Stay

    anita j.

    Check in n check out time was not proper bath room bucket n toilet was not clean

    Travel Month: May 2023

    Room: DELUXE ROOM (ROOM ONLY)

    3.0

    Good

    harish r.business

    Ac not working otherwise ok/ area good/ size good

    Travel Month: Jun 2022

    Room: DELUXE ROOM (ROOM ONLY)

    1.0

    Terrible Stay

    shikha t.family

    Unhygienic, damp rooms, geyser was not working.

    Travel Month: Nov 2021

    Room: DELUXE ROOMS

    1.0

    do not risk your stay.

    shiva r.loyalty-iconfamily

    I am an avid business traveller, and i made a huge mistake of staying in this hotel. I had to spend one whole night without electricity. Thankfully, the weather was cold enough and ai could sleep without fan. I called the reception, but there was no one at the reception help desk. Even to order the breakfast, i had to call the room service multiple times and there was no staff to look after guests. The bathroom did not have toiletries. The driver did not know how to drive an automatic car. There is no parking in the hotel. The car has to be parked on the road. There was a party going on in hotel's banquet and the staff asked me to park my car at a distance. When i asked them to park back my car once the party is over, they kept my car keys. But after my multiple attempts to persuade the driver to park the car back, they could not put my automatic car in the d mode. I had to go back and help them understand how to drive the car. Overall, not at all a value for me. This is at most a rs. 1500 per night hotel for which they are charging 4k. Not recommended.

    Travel Month: Nov 2021

    Room: DELUXE ROOMS

    • user photos
    1.0

    Room condition

    agranshu s.family

    Worst experience. Ac was not working. Lots of mosquitoes. Towels were not washed properly. It was stinking. No dental kits were provided. Food services - good location - prime service - not upto mark

    Travel Month: Apr 2021 (3-Night Stay)

    Room: DELUXE ROOMS

    3.0

    Value for money

    rahul s.loyalty-iconsolo

    Value for money. Wantedto spend less and in that range this was good.

    Travel Month: Mar 2021

    Room: deluxe rooms without breakfast

    3.0

    Expansive

    ankit k.business

    Food as per location and hotel too height i am only to person and order regular food but bill like 5 star hotel.

    Travel Month: Mar 2021

    Room: deluxe rooms without breakfast

    5.0

    Awesome stay

    rahul v.solo

    Food quality v nice, location is v nice too
    V comfortable stay, good food and staff service

    Travel Month: Feb 2021

    Room: DELUXE ROOMS

    RASS HOTEL has replied on Sun Mar 07 10:32:57 IST 2021

    Thank you for choosing our hotel, and for taking the time to write a review! we are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Thanks & regards rass hotel

    4.0

    Safety standards

    mandeep b.loyalty-iconbusiness

    Since the occupancy was less, safety was appropriately addressed

    Travel Month: Feb 2021

    Room: DELUXE ROOMS

    RASS HOTEL has replied on Thu Mar 04 19:09:11 IST 2021

    Dear sir. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and i’m looking forward to having you again as a guest in our hotel. Thanks & regards rass hotel

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