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Civil Lines
10 minutes walk to Z Square Mall
Change Dates and Guest(s)
Check-in: 12 PM | Check-out: 10 AM
Location rated 3.0 by guests
What guests said
Guests highlighted the property’s prime location, describing it as 'accessible' and 'nice'. However, around 20% of reviews noted issues with cleanliness and discomfort due to the state of the rooms and lack of services. Despite these concerns, the location received positive remarks for its convenience and potential.
Property Rules at RASS HOTEL
36 Ratings, 24 Reviews
Last 10 Customer Ratings (Latest First)

Review Summary
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Poor Stay
I recently stayed and was quite disappointed with my experience. There were no curtains in the room, which compromised privacy and comfort. Additionally, the phone service was unavailable, making it difficult to communicate with the front desk or request assistance. To top it off, the cleanliness of the room was not up to standard, as it appeared to have been inadequately cleaned.
Room: DELUXE ROOM
Average Stay
Hotel Attendant at 9.30 PM on 15th Feb 2025 told that ur booking is cancelled by make my trip. It's shoking for me but after some time everything was settled. so, It is advised to please update booking in time.
Room: DELUXE ROOM
not a good service by the hotel
Amenities room service was not good. Please maintain sufficient amount of staff to maintain service and morning breakfast is not sufficient amount of type
Room: DELUXE ROOM
Poor
Food options was not there property is under renovation. Check in formalities were not done. Security guard took me to to room.
Room: DELUXE ROOM


Good Stay
Hotel was neat
Room: DELUXE ROOM
Terrible Stay
Pleas send me make my coustomer care number
Room: DELUXE ROOM
Terrible Stay
No staff, no room service, only bread omelette in breakfast. Rooms are not good.
Room: DELUXE ROOM (ROOM ONLY)
Terrible Stay
Hotel is under renovation which is not informed at the time of booking. I did not stay at the property neither have i got my refund.
Room: DELUXE ROOM
Horrible, terrible stay at hotel rass
We had a very bad experience at hotel rass. The hotel was very bed shaped, i have doughnuts on the selection of make my trip team, how they allow such a kind of property, without checking they enroll this property or they have settings with make my trip. Rooms are dirty. Bed stinking. Bathroom was dirty. Break fast not available. Even though we paid for it. Cleaning is not proper. I request to make my team visit the property & then enroll in your software otherwise the client will not trust you
Room: DELUXE ROOM
Terrible Stay
It was a very bad stay experience, no room service, no food and no other services provided by the hotel. The room was also dirty.
Room: DELUXE ROOM
Terrible Stay
Very very bad hotel experience in my life. Total wastage of money. Problems mentioned below-1- don't have any reception counter. 2- don't have intercom phone in room. 3 -tv not working in any room. 4- don't have parking facility. Room images totally different as shows
Room: DELUXE ROOM (ROOM ONLY)
Average Stay
Check in n check out time was not proper bath room bucket n toilet was not clean
Room: DELUXE ROOM (ROOM ONLY)
Good
Ac not working otherwise ok/ area good/ size good
Room: DELUXE ROOM (ROOM ONLY)
Terrible Stay
Unhygienic, damp rooms, geyser was not working.
Room: DELUXE ROOMS
do not risk your stay.
I am an avid business traveller, and i made a huge mistake of staying in this hotel. I had to spend one whole night without electricity. Thankfully, the weather was cold enough and ai could sleep without fan. I called the reception, but there was no one at the reception help desk. Even to order the breakfast, i had to call the room service multiple times and there was no staff to look after guests. The bathroom did not have toiletries. The driver did not know how to drive an automatic car. There is no parking in the hotel. The car has to be parked on the road. There was a party going on in hotel's banquet and the staff asked me to park my car at a distance. When i asked them to park back my car once the party is over, they kept my car keys. But after my multiple attempts to persuade the driver to park the car back, they could not put my automatic car in the d mode. I had to go back and help them understand how to drive the car. Overall, not at all a value for me. This is at most a rs. 1500 per night hotel for which they are charging 4k. Not recommended.
Room: DELUXE ROOMS

Room condition
Worst experience. Ac was not working. Lots of mosquitoes. Towels were not washed properly. It was stinking. No dental kits were provided. Food services - good location - prime service - not upto mark
Room: DELUXE ROOMS
Value for money
Value for money. Wantedto spend less and in that range this was good.
Room: deluxe rooms without breakfast
Expansive
Food as per location and hotel too height i am only to person and order regular food but bill like 5 star hotel.
Room: deluxe rooms without breakfast
Awesome stay
Food quality v nice, location is v nice too
V comfortable stay, good food and staff service
Room: DELUXE ROOMS
RASS HOTEL has replied on Sun Mar 07 10:32:57 IST 2021
Thank you for choosing our hotel, and for taking the time to write a review! we are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Thanks & regards rass hotel
Safety standards
Since the occupancy was less, safety was appropriately addressed
Room: DELUXE ROOMS
RASS HOTEL has replied on Thu Mar 04 19:09:11 IST 2021
Dear sir. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and i’m looking forward to having you again as a guest in our hotel. Thanks & regards rass hotel
Q: How far is RASS HOTEL from the city center ?
Q: What are the customer ratings for RASS HOTEL?
Q: How many types of rooms are available at RASS HOTEL in Kanpur?
Q: What are the Check-In and Check-Out times of RASS HOTEL, Kanpur?
Q: Any options for booking on partner website?
You can explore RASS HOTEL on our partner website www.goibibo.com
G T Road
not a good service by the hotel
Abhishek Gupta
Amenities room service was not good. Please maintain sufficient amount of staff to maintain service and morning breakfast is not sufficient amount of type
Safety standards
Mandeep Bhati
Since the occupancy was less, safety was appropriately addressed
Awesome stay
Rahul Verma
Food quality v nice, location is v nice too
V comfortable stay, good food and staff service
Good Stay
Shubham Srivastava
Hotel was neat
Civil Lines
Downtown
Civil Lines
G T Road
G T Road
Civil Lines
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Darshan Purwa
G T Road
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