Dear Trip Assure / TripMoney Support,
I am writing to raise a serious complaint regarding a recent hotel booking made through MakeMyTrip, for which I also purchased Trip Assure insurance coverage.
Location : A-337/1,Street No-1, Mahipalpur Exten, New delhi-110037, Mahipalpur, Delhi
Despite having a confirmed booking with air-conditioned accommodation, upon my arrival, the hotel management refused to provide the AC room, claiming it wasn’t available. Out of helplessness and urgency, I had no option but to accept a non-AC room. However, I later discovered that AC rooms were indeed available, but they were deliberately withheld — allegedly because I had booked at a lower price online.
And the room which was given was smelly and had seepage.
This kind of misleading and exploitative behavior seems like a deliberate practice:
> To lure customers with lower pricing online and then pressure them to upgrade or pay extra once they arrive and have no alternative.
This not only constitutes a deficiency in promised service, but also raises questions about ethical business practices.
As a customer who booked in good faith and opted for your insurance coverage for safety, I expect:
1. Compensation for the downgraded service.
2. An investigation into this hotel’s listing and behavior.
3. Assurance that such practices are not repeated with other travelers.
I would also like to inform you that I intend to escalate this complaint to the National Consumer Helpline and other appropriate authorities if a fair resolution is not offered.
Please acknowledge this complaint at the earliest and assist in resolving the matter.
Sincerely,
Adheena Joshy
Plazzo B&B has replied on Mon Oct 13 05:12:25 IST 2025
Dear guest
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at Plazzo B&B did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have faced during your stay.
We value every guest’s opinion as it helps us improve our services and ensure a better experience for all our visitors. Rest assured, your comments have been shared with our management team, and we’re already working to address the issues you mentioned.
We hope you’ll give us another opportunity to serve you better on your next visit. Our team would be happy to personally assist you to make sure your stay is comfortable and enjoyable.
Warm regards,
Team Plazzo B&B
