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South Dum Dum, Kolkata | 5.5 km drive to Netaji Subhash Chandra Bose Airport
96 Ratings, 35 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property boasts a warm and friendly atmosphere, making it ideal for family and business travelers alike. Guests appreciate the cleanliness and comfortable rooms, with many highlighting the polite and accommodating staff. The location is superb, close to the airport, ensuring convenient access for travelers. Food quality is noted as good, although it may be a bit pricey. Just a heads-up, there's no lift service, which might be a bit inconvenient for those on higher floors.
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Excellent Stay
Very nice stay. neat and clean room with all required facilities. Staff behaviour is excellent. Location wise best with proximity to the transport system is good.
Room: Deluxe Ac Room
Excellent Stay
had a wonderful stay! 🏨✨ The location was perfect—close to all the main attractions yet peaceful enough to relax. The food was absolutely delicious, with a great variety of options every day. 🍽️ The property itself was clean, well-maintained, and had all the necessary facilities for a comfortable stay. Staff were warm, helpful, and always smiling. Highly recommended for a relaxing getaway! 🌿😊
Room: Deluxe Ac Room
Excellent Stay
Excellent food quality, staff good behavior, room & washroom are very clean
Room: Deluxe Ac Room
North Star Hotel has replied on Wed Aug 20 13:04:29 IST 2025
That's wonderful to hear! Your kind words are a huge motivation for our entire team. We are so glad we could provide you with a memorable and comfortable stay. Thank you for choosing North Star Hotel, and we can't wait to welcome you back again soon!
Home in Hotel
Absolute homely stay. Splendid cleanliness, good food and excellent service. One can't expect anything better at this price.
Room: Deluxe Ac Room
North Star Hotel has replied on Wed Aug 20 13:05:22 IST 2025
Thank you for sharing your feedback with us. We truly value the time you took to write this review and are delighted to hear that you had an enjoyable stay. Thank you again for choosing to stay with us, and we look forward to welcoming you back soon. Best regards, North Star Hotel.
Good Stay
Location is good. Food quality good, but variety is very limited. Amenities are average. Services good
Room: Deluxe Ac Room
Stay at North Star Hotel
Amazing stay at hotel, such an amazing service and aura with affordable cost. Highly recommend for stay
Room: Deluxe Ac Room
North Star Hotel has replied on Sat May 10 12:07:26 IST 2025
Thank you for taking the time to post a review of our property. We are happy to hear you had a comfortable stay at North Star Hotel. Your kind words are truly appreciated and will motivate us to keep delivering delightful hospitality. We hope to see you soon! Best regards, North Star Hotel
Average Stay
the room atmosphere was good and it was a decent room but they don't provide any tea or complimentary tea items in the room and they also don't provide complimentary breakfast. although it was a good experience but nothing is complimentary in fact they charged me for a water of bottle.
Room: Deluxe Ac Room
North Star Hotel has replied on Mon Mar 10 17:49:41 IST 2025
Sir, you had booked Delux Room, Room only, category. Two bottles of water were complimentry. When you had ordered food you had requested an extra bottle of water which was charged. Regards.
Great experience
The staff is very friendly and helpful. The rooms were good and had experienced a comfortable stay..
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:18:21 IST 2025
Thank you for taking the time to post a review. We are happy to hear you had a comfortable stay at North Star Hotel. Your kind words are truly appreciated and will motivate us. Regards.
Cleanliness at its best
Good hotel to stay neatly maintained strict rules and good hospitality
Room: Deluxe Ac Room
Terrible Stay
Provided the worst room on the 4th floor with no lift facility, broken bucket, flush and shower not working properly, tv was for showcase purposes and has not switched on. The behaviour of the manager is disgusting judge guests with appearance and state of origin
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Feb 08 12:04:06 IST 2025
Sir, we do not have 4 floors. Except for the lift, everything was in mint working condition. We still regret your unsatisfaction and we believe Guest is always right. Regards
Good Stay
Behavior & service - good food-good senior persons like us are not comfortable to use staircase for moving from ground floor to upward floors. Lift is necessary for this reason.
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Feb 08 12:08:09 IST 2025
Thank you for taking the time to share your experience with us on this platform. We are thrilled to hear that you enjoyed your stay at our hotel and that our services and amenities met your expectations. As for the lift, we are a G+2 hotel since 1985. We have tried every option to incorporate a lift but failed due to structural and legal issues. Your kind words are truly appreciated and will motivate us to keep delivering desired hospitality. Best regards, North Star Hotel
Excellent Stay
Excellent stay, staffs are very polite, family hotel
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:18:27 IST 2025
Thank you for taking the time to post a review. We are happy to hear you had a comfortable stay at North Star Hotel. Your kind words are truly appreciated and will motivate us. Regards.
Excellent Stay
Ideal hotel for business travellers, clean and tidy. Good service. Value for money. Good food. Ideal location, close to airport
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:19:51 IST 2025
Thank you for choosing to stay with us at North Star Hotel, Dum Dum, and we look forward to welcoming you back soon for another memorable experience. Best regards, North Star Hotel
Clean and comfortable stay
It has been a clean and comfortable 4 night stay with complimentary room upgrade. Hotel has no elevator but the staff is really helpful with baggage services and always available for assistance.
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:18:39 IST 2025
Thank you for taking the time to post a review. We are happy to hear you had a comfortable stay at North Star Hotel. Your kind words are truly appreciated and will motivate us. Regards.
Average Stay
I am fine
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:20:02 IST 2025
Thank you for choosing to stay with us at North Star Hotel, Dum Dum, and we look forward to welcoming you back soon for another memorable experience. Best regards, North Star Hotel
3 days stay
businessI was upgraded to suite room with no extra charges, pleasant room with good food. Well maintained staff.
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:20:33 IST 2025
Thank you for choosing to stay with us at North Star Hotel, Dum Dum, and we look forward to welcoming you back soon for another memorable experience. Best regards, North Star Hotel
A nice star to stay at north kolkata
We stayed in the same family room where we stayed last year. The whole hotel including the room was very clean. Behavior of the staffs were really good. We enjoyed our stay for 6 days.
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:18:50 IST 2025
Thank you for taking the time to post a review. We are happy to hear you had a comfortable stay at North Star Hotel. Your kind words are truly appreciated and will motivate us. Regards.
Comfortable Stay
businessAll amenities provided & staff are very friendly. Room was clean & tidy. Thank you for the stay. 🙏🏻🙏🏻🙏🏻
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:18:58 IST 2025
Thank you for taking the time to post a review. We are happy to hear you had a comfortable stay at North Star Hotel. Your kind words are truly appreciated and will motivate us. Regards.
Excellent Stay
"the staff throughout the hotel were very professional, friendly and extremely helpful"the rooms were immaculate and very comfortable.
Room: Deluxe Ac Room
North Star Hotel has replied on Sat Mar 01 15:19:04 IST 2025
Thank you for taking the time to post a review. We are happy to hear you had a comfortable stay at North Star Hotel. Your kind words are truly appreciated and will motivate us. Regards.
Terrible Stay
My stay was very disappointing. The manager with long hair had a bad attitude, and although the staff was quite okay, the room felt suffocating with no ventilation. The washroom smelled like a gutter, reflecting poor hygiene overall.
Room: Deluxe Ac Room
North Star Hotel has replied on Mon Dec 02 08:15:28 IST 2024
Dear Ma'am, We deeply regret hearing about your dissatisfaction, as it has truly saddened us. During your stay, we ensured full support and cooperation while you had a patient with you. Please note that all our rooms are equipped with air conditioning and a sensor-driven exhaust system to maintain optimal comfort. Regarding your concern about the washroom, we assure you there is no unpleasant odor as described. Occasionally, certain smells can arise from personal factors, such as body odor or odors from footwear, which may go unnoticed by the individual. We genuinely value your feedback and hope for an opportunity to serve you better in the future. Kind regards.
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