This hotel truly lives up to its name as a heritage property. The service is commendable, with staff responding promptly to all requests. Its central location ensures excellent connectivity, making it convenient for travelers.
However, the hotel's age is evident in its infrastructure. The switches, air conditioning, doors, and washrooms all feel outdated—not in a regal or well-preserved heritage way, but rather in need of maintenance. Even the glassware used for tea and coffee appeared old and not entirely clean.
With proper upkeep and renovations, this hotel could offer a much better experience while retaining its heritage charm.