Review Of Munnar Castle

Okay

!!!Worst Experience!Very worst experience at this hotel. Its not even worth for a single star rating. They don't even provide basic toiletries like bresh, tooth paste etc. We had to have this later they provided the same. Also they have lot of language understanding issue and they don't have a basic courtesy of handling the customers. Their staffs are VERY RUDE and when we complained about the same to their reception, they did not consider it and and all and were more lethargic. Infront of us, another customer was asking why they were not provided with toiletries l, the receptionist Mani said it is not applicable for them. Really it was very strange to hear this kind of answer from the hotel staff. I would strongly recommend to stay away from this hotel.

Nearest to the KSRTC bus stand and the room was clean. Provided hot water 24/7. Good restaurants in walkable distance.

Great stay , comfortable bed and interiors. 5 star service and welcoming staff.

very old building. very bad room service. restaurant food not good. bathroom accessories are not clean

Very good atmosphere..staffs are very polite…restaurant also good… Parking facility available……………..

Beautiful view and good climate. Very close to all the tourist places. Food was excellent and the stay was superb

Grom outside it seems like castle. From inside it's old. the rooms and washroom are not clean. The breakfast was cold. Not good view from room. But it is located on convenient location.

location is good 800mts from the town market ,food was good but no spoons .Ameneties were good with big room size , services were OK.

stay was good. No issues noted. parking space available. hot water , restaurants are available. Lift is available.

Rooms and amenities were below average for the rate they charge. Bathrooms were basic and the rooms are very old.

Neat and clean rooms. Nearby restaurants available

perfect stay for family, neat and clean room with all essentials, lift available, ample parking ,very good service, delicious breakfast and food, location best

accommodation is excellent, room view was excellent, location was excellent, staff behavior were excellent. overall, very good and satisfactory for choosing this hotel

Room are very clean food is excellent exceptional staff hospitality, cleanliness, great location, delicious food, comfortable rooms, and value for money

Everything was good, except the hotel doesn't provide dental kits.

I loved staying in this hotel. Services and other amenities provided were ok. The staff were well behaved.

Nice big rooms. Restaurent was spacious. Room service was proper. Location is very good. Rooms are quite good according to tariff

Review of munnar palace: bad experience! we recently stayed at munnar palace, and unfortunately, our experience was far below expectations. When we arrived, the initial impression of the property seemed decent, but things quickly went downhill. Starting at check-in, we encountered a very rude and unprofessional attitude from the receptionist. His behavior set a negative tone that continued throughout our stay. Once we entered our room, we were hit with a depressing atmosphere; it was dimly lit and felt unwelcoming. The condition of the room was also disappointing. The bedsheets were visibly dirty, with stains that suggested they hadn’t been changed since the last guests. When we requested fresh sheets, the replacements weren’t any better, with noticeable stains as well. The attitude of the staff throughout our stay was consistently unhelpful and indifferent. For example, one evening when we returned from dinner, we found the lobby lights were completely off. My wife felt uneasy entering the pitch-dark lobby, so we called the receptionist to ask if they could turn the lights on for safety. However, instead of helping, he simply told us to turn on the lights ourselves, adding to the overall feeling of disregard. This level of service and lack of cleanliness was unacceptable, especially for a hotel marketed as a three-star establishment. Given our experience, we do not feel this is a safe or comfortable place to stay, whether you are traveling with family, friends, or on your own. I would not recommend munnar palace to anyone looking for a quality and respectful stay. We were extremely disappointed and hope the management will address these issues for future guests.

Hotel is well decorated and amenities are there but it does not provide any kettle or tea coffee sachets and lunch is not available here. Food is good and staff was prompt and helpful.