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Rooms in a homestay with a kitchen, sit-outs, parking & Wi-Fi

Review Of Mercys Munnar Homestay | Room & Caretaker

Munnar, Munnar | 17.0 km from city centre

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    3.6
    Very Good

    93 Ratings, 41 Reviews

    excellent
    35%
    very good
    24%
    average
    17%
    poor
    12%
    bad
    12%

    Last 10 Customer Ratings (Latest First)

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    • 5
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    • 5
    • 5
    • 5

    Rating Categories

    • Location3.6
    • Cleanliness3.4
    • Value For Money3.6
    • Facilities3.4
    • Checkin Experience3.9
    • Information Accuracy3.0
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    Review Summary

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    Guests appreciate the beautiful, serene location nestled in nature and the friendly, helpful staff, especially Mr. Elwyn, who ensures a warm and welcoming atmosphere. While many enjoyed the homemade meals and cozy ambiance, issues with hygiene, room maintenance, and occasional power and water supply problems have been noted. The property is about 16 to 20 km from Munnar, which may be a bit of a drawback for some.

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    Positive first
    1.0

    bad experience and charged unfairly

    rishikesh m.group

    We had a disappointing stay at Mercy’s Restaurant. After checking in early morning, there was no electricity to charge our phones, no hot water, the jet spray didn’t work, and even the door knob was broken. When we reported these issues, the staff moved us to another room without informing us of extra charges. At checkout, they demanded ₹300 for the upgrade despite our inconvenience. This is unfair—we request justice and proper accountability.

    Travel Month: Sep 2025

    Room: Deluxe Room|Deluxe Twin Bed Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Mon Sep 29 19:00:21 IST 2025

    First of all we allowed early check-in at 6.30 am when the actual checkin time is 12.00 noon just to be kind to you young people who arrived early and did not charge you for early check-in...as for power there was a power outage from electricity board for 2 hours in the morning and since we did no t charge for early check-in as the power was restored by 9.30 am and as for the upgrade of the room the same was clearly informed to you that if you want a bigger room then the difference will have to be paid but you you upgraded and blamed us for it Maybe it was our mistake that we out of courtesy allowed you to checkin early 6 hours earlier ..if you had checked in at the allowed checkin time maybe you wouldn't have faced all these power problems at all..it was our mistake to allow you to check in early and not to charge you for it..with respect sir please reflect whether what I said above is true or not and be thankful that we allowed you to checkin earlier instead of refusing to allow early check-in at 6.30 am

    2.0

    My overall experience was not good

    mohan.family

    The bathroom ceiling can't withstand the rain so the rain water came into room and it was so slippery.However other facilities was average, they provided alternate power source while current cut that also drained soon i can't even charge my mobile fully.And i travelled with my pet and it can't walk along the stairs because it was so slippery with rain . And the services was good at anytime like with hotwater amd tea.And the main thing the location was very good the environment was lit with nature.

    Travel Month: May 2025

    Room: Deluxe Room|Deluxe Twin Bed Room

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    5.0

    Amazing place & Resort rev

    suthagar s.group

    very nice & beautiful place if we need food there is arranged everything very low expenses but location apart 16km from munnar is draw back Nearer by no hotel shop available it's located apart from 3km of village So everything purchase then we checkin in resort

    Travel Month: May 2025

    Room: Deluxe Twin Bed Room|Deluxe Room

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    Mercys Munnar Homestay | Room & Caretaker has replied on Thu Jun 26 11:07:17 IST 2025

    Thank you very much for visiting our home and invite you again soon

    5.0

    Excellent Stay

    sanjay p.family with 1 kid

    Good care and very helpful to us

    Travel Month: May 2025

    Room: Deluxe Twin Bed Room|Deluxe Room

    3.0

    Average Stay

    The location was very good, the rooms were ok, service was not good, smelling room, no hot water. The owner was very kind. Overall a good place to stay.

    Travel Month: May 2025

    Room: Deluxe Room|Deluxe Twin Bed Room

    3.0

    Average Stay

    shantiya s.family with 1 kid

    Ambience was good. Amenities seemed average. Hot water wasn't available.

    Travel Month: Apr 2025

    Room: Deluxe Twin Bed Room|Deluxe Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Mon Apr 21 13:31:47 IST 2025

    Thank you for your visit to our home ..and thank you for your feedback we will make sure that hot water facilities will be restored immediately and look forward to your visit again soon

    3.0

    Average Stay

    vijaydharan s.group

    Rooms where not so neat but okayish, washroom were good but hot water wasn't available as mentioned, and one of the room's fan wasn't working properly, very compact rooms actually

    Travel Month: Apr 2025

    Room: Deluxe Twin Bed Room|Deluxe Room

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    Mercys Munnar Homestay | Room & Caretaker has replied on Mon Apr 21 13:33:17 IST 2025

    Thankyou for your visit to our home and thank you for your feedback..we assure you that we are fixing the hot water issue immediately and look forward to your visits again soon

    5.0

    "Peaceful Stay at Mercy Munnar – Friendly hos

    sanjay.couple

    Great Stay at Mercys Munnar Homestay– Highly Recommended! I recently stayed at Mercy Munnar, which is about 17 km from Munnar center, and had a pleasant experience. The homestay is well-maintained, offering a peaceful retreat away from the crowd. Hospitality: The host was extremely friendly and welcoming, making the stay comfortable and enjoyable. Rooms & Cleanliness: The rooms were clean and well-kept, deserving a 4-star rating. However, the transparent window curtains compromised privacy, which could be improved. Food & Facilities: While the homestay doesn’t provide food, guests can use the kitchen to cook their own meals, which is a great option. The property also offers WiFi, hot water, and the option to use a bonfire, adding to the overall experience. Suggestions for Improvement: Having a television in the rooms, fixing the fan, and replacing the curtains for better privacy would make the stay even better. Overall, I had a great experience and would rate it 4.5/5. If you're looking for a peaceful stay near Munnar with a homely feel, I would definitely recommend Mercy Munnar!

    Travel Month: Mar 2025

    Room: Deluxe Twin Bed Room|Deluxe Room

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    Mercys Munnar Homestay | Room & Caretaker has replied on Sun Apr 13 09:57:22 IST 2025

    Thankyou for visiting our home and we look forward to hosting you again

    1.0

    Worst experience . i lost my money .

    vishnu s.group

    worst experience. they didn't give towels , bathing soap . no wifi , the rooms are dirty and full of mould . arrogant staff very rude behaviour we called multiple times they didn't respond. property owner also rude behaviour (elwin) . we requested another room but they denied. and asked for extra money . i have dust allergy and i couldn't sleep properly. DON'T GO THERE EXPECTING THE Rooms In THE PHOTOS. THEY ARE CLEARLY CHEATING CUSTOMERS.

    Travel Month: Jan 2025

    Room: Deluxe Twin Bed Room

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    Mercys Munnar Homestay | Room & Caretaker has replied on Sun Mar 09 07:18:28 IST 2025

    Sorry for your bad experience sir .will take care of your grievances immediately.hope you come back soon

    2.0

    Poor Stay

    ludiya.family

    worst experience ..not recommended..door lock complaint. bad smell from dog kennel. very dusty room & unhygienic..

    Travel Month: Feb 2025

    Room: Deluxe Twin Bed Room

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    2.0

    Poor Stay

    ludiyamol r.family

    worst experience,not recommended,not hygienic & very dusty room.door lock complaint,bad smell from dog kennel was really irritable which was on two sides of staircase.food is available at 2km distance from there.overall experience was very poor

    Travel Month: Feb 2025

    Room: Deluxe Twin Bed Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Mon Feb 24 23:49:09 IST 2025

    Thank you for your visit

    4.0

    Charming quiet spot

    sarita.family

    Just spent one night but our caretakers were so helpful and accomodating, they assisted with laundry afternoon chai, made the best home style dinner of chapati, rice, egg curry and veg sabzi. And morning breakfast very early. They arranged also for someone to take us on a tour trip and helped with our bags. Very sweet spot near a temple and church. With a beautiful garden and playful germane shepherd, hershey.

    Travel Month: Feb 2025

    Room: Deluxe Twin Bed Room

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    Mercys Munnar Homestay | Room & Caretaker has replied on Sun Mar 16 13:41:13 IST 2025

    Thankyou for visiting our home and invite you to visit us again soon

    3.0

    An average stay

    anagha n.group

    The mercy's stay was not that great, as it has a really bad smell in the ground floor and the dogs were very ferocious and would bark the whole night, the rooms were average and the food was also not cooked properly, it was a pretty average stay the mercy's stay was not that great, as the it has a really bad smell in the ground floor and the dogs were very ferocious and would bark the whole night, the rooms were average and the food was also not cooked properly, it was a pretty average stay

    Travel Month: Jan 2025

    Room: Deluxe Twin Bed Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Sun Feb 16 07:00:01 IST 2025

    Thank you for your visit to our Home

    3.0

    Good stay

    venkat a.loyalty-iconfamily

    Staff are very polite and veer helpful and rooms are spacious. But in my room there was no tv. Nice location.

    Travel Month: Jan 2025

    Room: Deluxe Twin Bed Room

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    Mercys Munnar Homestay | Room & Caretaker has replied on Tue Jan 21 07:16:21 IST 2025

    Thankyou for your visit to our home.about the TV we are arranging a new TV as the existing one was spoilt recently Welcome again

    4.0

    Good Stay

    karuna k.group

    1. Place was good 2. Hometakers was awesome 3. Food also worth for money only thing is they have to make room facilities little bit improve.

    Travel Month: Jan 2025

    Room: Deluxe Twin Bed Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Wed Jan 29 09:28:56 IST 2025

    Thank you for staying with us Welcome again

    5.0

    Peaceful place

    yash g.family

    A very good experience with this hotel very peaceful neat and clean and staff is also very well tasty food

    Travel Month: Nov 2024

    Room: Deluxe Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Mon Nov 25 17:18:41 IST 2024

    Thank you for your visit to our home .hope you can come again soon

    2.0

    No maintenance. Not clea

    puhazhendan.family

    Munnar to homestay place way very risk and room not cleaning and rain time room inside water coming.

    Travel Month: May 2024

    Room: Deluxe Room

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    Mercys Munnar Homestay | Room & Caretaker has replied on Sat May 25 19:50:34 IST 2024

    Thank you for your feedback sir we will do our best to address your perceived concerns As for the risk in road please not that our homestay is on a munnar highway bus route and for the rain unfortunately there was a cloudburst heavy rain on the day you arrived and the window was left open

    1.0

    Terrible Stay

    lawrence.loyalty-iconfamily

    We are not stayed that property in the room drinks bottles are there not cleaned person was fully drank-ed please refund the amount

    Travel Month: May 2024

    Room: Deluxe Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Sun May 12 07:29:00 IST 2024

    Sir with due respect.the rooms were well cleaned and there were no bottles as you said .your complaint to leave was that there was no TV and for a brief moment there was a power cut.I invite you tocome again and you can see everything in order.you don't have to pay next time

    1.0

    Worst house

    shiva s.family

    It was a terrible experience. The rooms were very bad and it was dirty. The mosquitoes were present in this flat so it was underwhelming.

    Travel Month: May 2024 (3-Night Stay)

    Room: Deluxe Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Fri May 10 19:32:05 IST 2024

    First of all sir withe due respect when you booked for 2 rooms you called me and asked for an upgradation to the cottage with kitchen facilities which we did for you without any extra charges . And since you found another alternative after checking you left without even informing that you fled without even speaking to o us .is this good

    4.0

    Good Stay

    sathwik n.

    The location is too far from the munnar city, other than that the home stay is really good and the room is completely clean and safe. He helps you in finding the best places to visit and also he helps you in the food and other things. I am giving it 4 out of 5 just because it is very far from the city. The people who loves to stay far from city can take this home stay. I really recommend this home stay. It is located in between the farm.

    Travel Month: Apr 2024

    Room: Deluxe Room

    Mercys Munnar Homestay | Room & Caretaker has replied on Sun Apr 14 13:42:11 IST 2024

    Thankyou for your visit Sir .hope to see you again

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