Ventos Tent Stay and Aframes

Ventos Tent Stay and Aframes has replied on Thu Oct 23 13:49:52 IST 2025

Dear Afa, Thank you for your feedback and for choosing to stay with us. We sincerely apologize for the inconveniences you experienced during your stay. We’re truly sorry that the amenities fell short of your expectations and that issues such as the pool condition, maintenance concerns, and a mosquito presence impacted your comfort. As a gentle reminder, you had originally booked one of our tent rooms, and during your stay we have upgraded to free room and provided complimentary mineral water and other amenities in an effort to enhance your experience. Regarding the pool, while we believe the facility is well maintained and are pleased you had the opportunity to use it, we understand it may not have felt up to standard in your view. Concerning the mosquito issue, we want you to know we addressed it promptly and found that the situation improved significantly thereafter. We hope you will consider staying with us again so we may have the chance to deliver quality experience you expected and deserve. Warm regards, Team Ventos Tent Stay and Aframes.

Ventos Tent Stay and Aframes has replied on Thu May 29 11:46:01 IST 2025

Dear Mownesha, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how disappointing it must have been to arrive expecting two rooms for five guests and instead being provided with a tent, especially without prior notice. Additionally, the lack of hot water is unacceptable, and we regret that this issue was not addressed promptly during your stay. Your experience does not reflect the standards we strive to uphold. We take your concerns seriously and are investigating the matter to ensure such situations do not recur. Clear communication and guest comfort are our top priorities, and we will be reviewing our booking and accommodation processes to prevent future misunderstandings. Warm Regards, Team Ventos Tent Stay and Aframes.

Ventos Tent Stay and Aframes has replied on Thu May 22 09:48:56 IST 2025

Dear Shankar, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We regret to hear that the location did not meet your expectations and that the condition of the swimming pool was unsatisfactory. We take cleanliness and guest comfort very seriously, and your comments regarding inappropriate pool use have been noted for immediate corrective action. We're also sorry that the room size and overall value did not meet your expectations. Our team is currently reviewing room arrangements and pricing to ensure they align with guest comfort and satisfaction. Lastly, we apologize if your concerns were not acknowledged earlier. We strive to respond to all guest feedback promptly and constructively, and we regret falling short in this instance. Your feedback is valuable and will help us improve. We hope you will give us another chance to serve you better in the future. Warm regards, Team Ventos Tent Stay And Aframes.

Ventos Tent Stay and Aframes has replied on Thu May 22 09:51:18 IST 2025

Dear Nefin, Thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt the facilities did not match the price of your stay. Your satisfaction is very important to us, and we always strive to provide good value and a comfortable experience for all our guests. We will review your comments with our team and assess where improvements can be made. Your feedback helps us identify areas for growth, and we appreciate you bringing this to our attention. We hope you will consider visiting us again and give us the opportunity to serve you better. Warm regards, Team Ventos Tent Stay and Aframes

Ventos Tent Stay and Aframes has replied on Thu May 22 09:54:19 IST 2025

Dear Muhammed, We are truly sorry to hear about your disappointing experience and sincerely apologize for the issues you encountered during your stay. What you described does not reflect the standards we strive to maintain, and we are taking your feedback very seriously. We regret if the accommodations did not match what was shown at the time of booking, and we understand how frustrating it must have been to not receive the support you expected, especially when you requested a better room. Cleanliness, accurate representation, and respectful service are fundamental to hospitality, and we are deeply concerned by your comments regarding the condition of the tent and staff behavior. Please rest assured that we are investigating this matter thoroughly and will take appropriate action to ensure such incidents are not repeated. We value all our guests and are committed to making improvements based on honest feedback like yours. Thank you for bringing this to our attention. Warm regards, Team Ventos Tent Stay and Aframes.

Ventos Tent Stay and Aframes has replied on Mon May 12 16:29:19 IST 2025

Dear Sulaba, Thank you for your feedback. We're glad to hear that everything was good during your visit. However, we understand your concern regarding the washroom being located outside. We appreciate your input and will take it into consideration as we continuously strive to enhance our facilities for our customers' comfort. Your experience matters to us, and we hope to see you again soon. Warm regards, Team Ventos Tent Stay and Aframes.

Ventos Tent Stay and Aframes

Dear Amudhini, Thank you for your feedback. We apologize for any confusion regarding your room bookings. It's important to us that our guests have a seamless experience, and we regret if the rooms you booked online did not match your expectations in practice. Your satisfaction is our priority, and we appreciate your input in helping us improve our services. Warm regards, Team Ventos tent stay and aframes.

Ventos Tent Stay and Aframes has replied on Mon May 12 16:25:03 IST 2025

Dear Amogh, Thank you for your feedback. We're glad to hear that you found the space to be acceptable, but we regret that the drinking water did not meet your expectations and that the non-AC area lacked proper ventilation. Your comments are valuable to us, and we will address these concerns to enhance the experience for our guests. We appreciate your input as it helps us improve our services. Warm regards, Team Ventos tent stay and aframes.

Ventos Tent Stay and Aframes

Dear Aslam, We sincerely apologize for your experience and understand your frustration regarding the lack of room selection options during online booking. It is disappointing to hear that our service fell short upon your arrival. We value your feedback as it helps us identify areas for improvement. Please know that we take these matters seriously and are committed to enhancing our customer experience. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you better in the future. Warm regards, Team Ventos and tent stay and aframes.

Ventos Tent Stay and Aframes has replied on Sun Apr 13 21:35:47 IST 2025

Dear Sasikumar, Thank you so much for your wonderful feedback. We're delighted to hear that you enjoyed your stay and found the rooms neat and clean. It's especially heartwarming to know that the time you spent at the pool created such happy memories. We appreciate your suggestion regarding the campfire. it's a great idea, especially considering Munnar’s cool climate. We’ll definitely look into it. Looking forward to welcoming you back soon. Warm regards, Team Ventos Tent Stay And Aframes.

Ventos Tent Stay and Aframes has replied on Fri Feb 28 12:13:23 IST 2025

Dear Onkar ganesh, Thankyou for sharing your feedback. we apologize that our hotel did not meet your expectations and regret any inconvenience or discomfort you experienced. Warm regards, Team ventos

Ventos Tent Stay and Aframes has replied on Tue Mar 11 11:19:55 IST 2025

Dear Kalyan, I’m sorry to hear about your experience. It sounds like the lack of basic facilities and inadequate toilets really impacted your stay. I hope they work on improving these issues in future

Ventos Tent Stay and Aframes has replied on Tue Mar 11 11:22:18 IST 2025

Dear Lavanya, I'm sorry to hear that your experience was less than satisfactory. It's great to know that Anushad and Paapi were helpful, but it seems the lack of proper facilities affected your stay.

Ventos Tent Stay and Aframes has replied on Tue Mar 11 11:27:12 IST 2025

Dear Bhan, Thankyou for your feedback. I’m sorry to hear the tents didn’t meet your expectations and that the amenities were lacking. It’s frustrating when things don’t match the photos or promises.

Ventos Tent Stay and Aframes has replied on Tue Mar 11 11:30:45 IST 2025

Dear Praveen, It’s disappointing when the room doesn't match the booking, and it’s unfortunate you had to pay more for a proper room. Hopefully, they’ll address this issue for future guests.

Ventos Tent Stay and Aframes has replied on Tue Mar 11 11:36:21 IST 2025

Dear Krishanu, It sounds like a pleasant stay overall, with the cozy atmosphere created by the surrounding trees. While the tent had a slight smell, it’s great to hear that the room was nice.

Ventos Tent Stay and Aframes has replied on Mon Dec 23 14:11:17 IST 2024

Dear Bhavani Poojar K, We are really happy to know you enjoyed your stay at Ventos Tent Stay and Aframes. Our dedicated staff prioritises guest satisfaction at all times. Thank you for your genuine feedback and have a nice day ahead! Warm Regards, Team Ventos Tent Stay and Aframes

Ventos Tent Stay and Aframes has replied on Wed Oct 09 16:49:14 IST 2024

Dear Ajin Johny, We're really happy to know you enjoyed your stay at Ventos Tent Stay and Aframes. Our dedicated staff always puts guest satisfaction first. Thank you for such detailed feedback and have a nice day! Warm Regards, Team Ventos Tent Stay and Aframes

Ventos Tent Stay and Aframes has replied on Wed Oct 09 17:01:05 IST 2024

Dear Mohammed Asrar Naveed, We're really happy to hear you enjoyed your stay at Ventos Tent Stay and Aframes. Our dedicated staff always puts guest satisfaction first. Thank you for your feedback and have a nice day! Warm Regards, Team Ventos Tent Stay and Aframes

Ventos Tent Stay and Aframes has replied on Wed Oct 09 17:07:37 IST 2024

Dear Vidhya Nandhini, We're happy to know you had a pleasant stay at Ventos Tent Stay and Aframes. Our dedicated staff always puts guest satisfaction first. Thank you for such detailed feedback and have a nice day! Warm Regards, Team Ventos Tent Stay and Aframes