The property features a central location in Munnar, close to the market, making it convenient for travelers. While some guests appreciated the staff's helpfulness and good service, many complained about the cleanliness and maintenance of the rooms, citing issues like bad smells, cockroaches, and unwashed linens. Hot water availability is limited, and the overall state of the rooms appears outdated. The property is known for being overpriced compared to the experience provided. Noise from the street and poor service further detracted from the stay.