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Pooppara, Munnar | 32.4 km from city centre
25 Ratings, 12 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the property's beautiful location amidst a tea garden, offering serene views and a peaceful atmosphere. The spacious rooms come with good amenities, and the staff is friendly and helpful. However, reviews indicate issues with cleanliness, including stains on linens and inadequate service at meal times. There is also feedback about limited onsite food options.
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cleanliness
Underwear was hanging in washroom ; no proper response. Breakfast was late; dinning area was not cleaned.
Room: Premium Room
Memories in 202
The location is awesome. The weather added beauty. The food was really tasty. The hospitality was wonderful and the staff were very friendly
Room: Premium Room
Lumino Winter Castle has replied on Fri Feb 28 11:00:12 IST 2025
thanks for sharing your feedback .
we loved it
We stayed for 2 nights. Rooms: Room is spacious and good with all amenities. There is a games room with snooker, carrom board, Foosball and board games that both adults and kids will enjoy very much. There is Karaoke arrangement that music lovers can leverage and enjoy as well. Service: I would especially mention about the service. The entire hotel crew and management/owner were very humble and helpful. They were courteous and welcoming on everything. They felt us home with "Atithi Deva bhabo" mindset. Location: This place is located in midst of a tea garden with great scenic views around. You will wake up in the morning with view of refreshing greenery. The place is about 30 kilometers away from Munnar city center and hence, free from all hustle and bustle. You can visit Munnar and other nearby tourist attraction/ site seeing from here. Food: Food was delicious. We enjoyed it very much.
Room: Premium Room
Worst stay
Worst stay in my life. Went with family. Please don’t even think to go lumino. Name is very attractive but the service is worst. They said they will provide breakfast and charged 1350 & we were taken to a nearby restaurant. We stayed for one day.
Room: Premium Room
Lumino Winter Castle has replied on Sat Jul 20 11:56:20 IST 2024
Thank you for sharing your feedback. We deeply regret that your stay with us did not meet your expectations. Breakfast Charges: We apologize for any confusion regarding the breakfast charges. Our records do not indicate any payment of ₹1350 for breakfast. We provide breakfast as a complimentary service for our guests, and if there were any additional charges, we would like to investigate this further. Please contact our management team directly with your booking details so we can resolve this issue promptly. Lost Chargers: We understand the inconvenience of losing personal items. Our housekeeping team conducted a thorough search of the room after your call, and unfortunately, we did not find any chargers. We take the loss of guests' belongings seriously and encourage guests to double-check their rooms before departure. We are sorry we couldn't locate your chargers. Your feedback is invaluable to us, and we are committed to improving our services. We hope you will give us another opportunity to provide you with a better experience.
Average Stay
Hotel location is good but no food available in hotel.
Room: Premium Room
Lumino Winter Castle has replied on Sat Jul 20 12:06:24 IST 2024
Thank you for your feedback and for appreciating our hotel's location. We’re pleased to inform you that we now offer a variety of delicious dishes in our on-site restaurant, ensuring our guests have a convenient and enjoyable dining experience. We value your input and look forward to welcoming you back to experience our new offerings. Should you have any further concerns, please contact our management team directly.
Poor Stay
Bed covers and bed sheets that were already used were provided. They were not at all clean. Toiletries were not provided (only soap and brush was available. Breakfast was pathetic. Milk powder, coffee powder and cups were not available in the room. The room had no a/c. Hot water facility for bathroom were not functioning. Though we had paid for additional bed, the same was not provided. Car parking facility is not available.
Room: Premium Room
Lumino Winter Castle has replied on Sat Jul 20 12:01:18 IST 2024
Thank you for your feedback. We’d like to address the points you raised: Cleanliness of Bed Covers and Sheets: Our housekeeping team follows strict protocols to ensure cleanliness. We will review our procedures to ensure this standard is maintained. Toiletries: We provide basic toiletries such as soap and a brush. Additional items are available upon request at the reception. Breakfast Quality: We are continually working to improve our breakfast offerings and will take your comments into consideration. Room Amenities: Milk powder, coffee powder, and cups are standard provisions in our rooms. We will ensure they are consistently supplied. Air Conditioning: Our property in Munnar does not include air conditioning due to the naturally cool climate. We apologize for any misunderstanding regarding this. Hot Water: We will check the hot water facilities to ensure they are functioning correctly for all guests. Additional Bed: If an additional bed was paid for and not provided, this is a serious oversight. We will investigate and rectify this issue. Car Parking Facility: We do have car parking available for our guests. We apologize if there was any confusion or inconvenience regarding this. We value your feedback and are committed to enhancing our services. Please reach out to our management team directly with any further concerns.
Service
Bed sheets are not clean stains on the bedsheet. And we haven't got the breakfast. Ther was a proper electricity. Too many times power cut. Totally bad experience.
Room: Deluxe Room
Lumino Winter Castle has replied on Sat Jul 20 12:03:40 IST 2024
Thank you for sharing your feedback. We would like to clarify the points you mentioned: Bed Sheets: Our housekeeping team ensures that all bed sheets are clean and meet our hygiene standards. Any stains are promptly addressed during room preparation. Breakfast: We strive to provide a quality breakfast experience to all our guests. If there was any issue with the breakfast service, we will review our procedures to prevent such occurrences in the future. Electricity: Our property is equipped with a power backup system to handle power cuts. While occasional power cuts do happen, we rely on government services for consistent electricity supply. We appreciate your feedback and are committed to maintaining and improving our standards. Please feel free to contact our management team for any further assistance.
Nice place for staying
Nice place to stay with family. Good ambiance with small budget. There is no place for activities like bbq.
Room: Deluxe Room
Lumino Winter Castle has replied on Sat Jul 20 12:07:45 IST 2024
Thank you for your kind words and for giving us a good rating. We're delighted to hear that you enjoyed the ambiance and found our hotel to be a great place for families with a small budget. We’d like to inform you that we do have BBQ facilities available. During your next stay, please let us know in advance, and we would be happy to arrange a BBQ for you and your family. We look forward to welcoming you back soon. Should you have any further questions or requests, please feel free to contact our management team
Excellent Stay
The stay was really comfortable. The staff were polite and very much helpful. I recommend this stay if want to have a quiet stay surrounded by beautiful tea estate.
Room: Deluxe Room
Lumino Winter Castle has replied on Sat Jul 20 12:08:28 IST 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a comfortable stay and found our staff polite and helpful. We appreciate your recommendation and are delighted that you enjoyed the tranquility and beauty of the surrounding tea estate. We look forward to welcoming you back for another peaceful stay. Should you have any further questions or requests, please feel free to contact our management team.
Excellent property with below average housekeeping
The location is serene. The rooms are well appointed and the staff very helpful though not professional. The pillow covers were having stains and marks and so was the other linen.
Room: Deluxe Room
Lumino Winter Castle has replied on Sat Jul 20 12:05:00 IST 2024
Thank you for your feedback and for highlighting the serene location and well-appointed rooms. We appreciate your recognition of our helpful staff. Regarding the linen, our housekeeping team follows strict cleanliness protocols. We will reinforce these standards to ensure all linen is spotless and up to our quality expectations. We value your input as it helps us enhance our services. Should you have any further concerns, please contact our management team directly.
Awesome
Clean and beautiful rooms with awesome view. Staff mr. Ajith were very helpful.
Room: The Residence
Lumino Winter Castle has replied on Sat Jul 20 12:08:51 IST 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a comfortable stay and found our staff polite and helpful. We appreciate your recommendation and are delighted that you enjoyed the tranquility and beauty of the surrounding tea estate. We look forward to welcoming you back for another peaceful stay. Should you have any further questions or requests, please feel free to contact our management team.
Scenic room away from the city
groupHotel located in between a tea estate. Beautiful rooms with plenty of amenities. Restaurant services can be improved. Overall a very good experience.
Room: The Residence
Lumino Winter Castle has replied on Sat Jul 20 12:09:50 IST 2024
Thank you for sharing your feedback and for highlighting the beauty of our location amidst the tea estate and the amenities in our rooms. We're pleased to hear that you had a very good overall experience. We appreciate your suggestion regarding our restaurant services and are continuously working to improve them. Your input is valuable to us as we strive to enhance the dining experience for all our guests. We look forward to welcoming you back for another enjoyable stay. Should you have any further suggestions or requests, please feel free to contact our management team.
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