Terrible Experience at Kalista Resort, Manali (Stay: 5th–7th April 2025)
My stay at Kalista Resort was extremely disappointing and far below expectations.
*1. Power Cut:* The biggest issue was the continuous power outage. The resort ran a generator only for 30 minutes during check-in, and the rest of the time we had no electricity. This is unacceptable, especially in a place claiming to be a premium resort.
*2. Basic Amenities Missing:*
Hair dryer, dental kit, hot water bag, etc. were not readily available and were only provided on demand.
The TV was installed but not working.
No WiFi facility available.
*3. Terrible Food Quality:*
On check-in day at 11 AM, we ordered mix veg paratha and paneer paratha worth ₹220, which were absolutely horrible—no stuffing inside, just plain dough.
They charged ₹45 for a water bottle, despite the MRP being ₹20. This is not only overpriced but also illegal.
Hi-tea (complimentary) was mentioned to include biscuits/cookies in the receipt, but the service staff refused to provide them.
The morning breakfast (poha) was drenched in excessive oil and was practically inedible.
*4. Uncomfortable Checkout Experience:*
During checkout, a staff member entered the room and started checking every single item in front of us as if we were thieves. This behavior was extremely insulting and humiliating. It could have been done more respectfully or after we left the room.
*Final Verdict:*
This hotel is not worth the money. Poor service, lack of basic facilities, bad food, and disrespectful staff behavior completely ruined our trip experience. I would not recommend this resort to anyone. Booking platforms like should also take note of such unprofessional conduct and poorly maintained properties.