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Review Of Hotel Swapnalok

Name: Hotel Swapnalok
Address: H.No:56, NEAR BANK OF BARODA, LNL BUS STAND, LONAVALA 410401, Lonavala, 410401, IN
Rating: 3.1

Rao Colony, Lonavala | 2 minutes walk to Maharashtra State Transport Bus Stand

User Rating & Reviews

everyone
group
couple
solo
family

3.1

Good

36 Ratings, 14 Reviews

excellent

25%

very good

14%

average

19%

poor

25%

bad

17%

Last 10 Customer Ratings (Latest First)

Rating Categories

Cleanliness3.4
Value For Money4.3
Child Friendliness3.3

We are using generative AI to show you summarised user review

Review Summary

Guests appreciate the awesome customer service, especially from Rupesh, and the helpful staff who allowed late checkouts. Many liked the good Wi-Fi and found the property’s location convenient. However, there are notable concerns about cleanliness, maintenance, and poor bathroom conditions. Some mentioned good food service but highlighted issues like no dining area and lack of amenities. Overall, the experience varied significantly among guests.

Sort by:

Positive first

5.0

AWESOME PLACE TO STA

albert a.solo

the customer service was awesome. everything is close by. especially liked the way Rupesh helped me in everything. it was an indeed excellent experience.

Travel Month: May 2025

Room: Standard Ac Room

Hotel Swapnalok has replied on Sun May 18 20:24:40 IST 2025

Thank you sir it was ur kind gesture and we are at ur service always

2.0

Poor Stay

shreyash n.

The hotel property chi very worst & in bathroom all joint are leakage for room are not clean and very hard to find on location

Travel Month: Apr 2025

Room: Standard Ac Room

1.0

Terrible Stay

mohammad h.

The hotel was very untidy and the rooms were very congested. The receptionist only said no to everything. They couldn't even give us a cup of tea/coffee in the night even though we were suffering from a cold. They gave tv for only one day and for the rest of the days the cable wasn't working and they didn't even fix it after asking them repeatedly. Management was very poor. Only one thing was good that was wi-fi.

Travel Month: Jun 2023 (3-Night Stay)

Room: STANDAR NONAC ROOM

Hotel Swapnalok has replied on Thu Jul 06 16:17:24 IST 2023

Greetings from Hotel Swapnalok, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

4.0

Nice experience

mridula d.family

The hotel staff was polite and they let us checkout late while they allowed us to sit in the lounge as our bus was late.

Travel Month: Apr 2023

Room: STANDAR AC ROOM

Hotel Swapnalok has replied on Sat May 20 22:38:01 IST 2023

Dear guest, greetings from hotel swapnalok, we are pleased to receive your review, it feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.

5.0

sagar b.family

Good room for staying in this hotel. Next time i will visit again for good stay. And highly recommend for every one for stay their. This very cheapest hotel i have ever seen in my life food is good and service very quickly.

Travel Month: Apr 2023

Room: STANDAR NONAC ROOM

Hotel Swapnalok has replied on Wed Apr 26 14:37:24 IST 2023

Greetings from hotel swapnalok. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Your compliments relating to our accommodation and warm hospitality are greatly treasured and we hope to achieve the same during your future visits. We trust your recommendation will lead numerous perceiving visitors to our hotel. Looking forward to serve you again. Thank you

1.0

Worrest experience

manikanta d.family

They charged 6000 per day for normal single room. Poor maintenance, no hangers, fan problem, gyger is not working properly, bedsheets and pillows are not hygiene, room corners not good, bathroom is just ok. Finally i am not recommend this for anyone. They charging 10 times for normal room.

Travel Month: Aug 2022

Room: Deluxe Room

Hotel Swapnalok has replied on Sat Aug 27 11:38:37 IST 2022

Sorry for inconvience

2.0

About rooms

vikram r.family

It is very unhygienic and dusty if you have a sinus or dust allergies problem i won't recommend this hotel

Travel Month: Jun 2022

Room: Deluxe Room

Hotel Swapnalok has replied on Sat Jul 09 08:55:27 IST 2022

Hello vikram. Thank you so much for your review. Firstly you came during the rainy season, which brings with itself a lot of unhygienic things. As a measure, we have kept 2 separate persons to vaccum clean the entire hotel in regular intervals. Secondly, i myself have sinus right from my childhood, so if this would be the case, i wouldn't have existed to write this.

3.0

Hospatility

shishir r.family

Location is good, no food avaliable, hygiene and safety is very average. Water supply in toilet was very poor

Travel Month: May 2022

Room: Deluxe Family Room

Hotel Swapnalok has replied on Mon Jun 13 23:05:54 IST 2022

Dear mr. Shishir, greetings and namaskar ! thank you for taking the time to tell us about your experience at hotel swapnalok. It is always a pleasure to receive your valuable feedback. We are deeply regret that we did not meet your expectation at certain areas. I will share your comments with our team, and definitely we will make sure this will help us to serve you in better during your next stay. Here at hotel swapnalok, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Thanking you, general manager

2.0

Poor Stay

priyanka s.

This was a 2 star hotel and not 3 star as mentioned and there were bugs when they brought additional bedding. No that’s all.

Travel Month: May 2022

Room: Deluxe Family Room

Hotel Swapnalok has replied on Mon Jun 13 23:08:33 IST 2022

Dear ms sharma, greetings and namaskar ! thank you for taking the time to tell us about your experience at hotel swapnalok. We are deeply regret that we did not meet your expectation at certain areas. We have taken immediate measure for the same and will make sure this will help us to serve you in better way during your next stay. Here at hotel swapnalok, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Thanking you, general manager

3.0

Not satisfied

murlikrishnan p. loyalty-icon

solo

I traveled solo for the tata ultra marathon. On checking in there was no power at the hotel and no power backup. The sheets and bedding were stained.

Travel Month: May 2022

Room: Deluxe Room

Hotel Swapnalok has replied on Mon Jun 13 23:22:35 IST 2022

Dear mr pillai, greetings and namaskar ! we thank you for taking the time to tell us about your experience at hotel swapnalok. We are deeply regret that we did not meet your expectation at certain areas. We have taken immediate measure for the same and have ensured the power back up is fully functional. Here at hotel swapnalok, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Thanking you, general manager

5.0

Superb hotel and staff also

mohammed s.couple

Very good hotel, staff is supportive and helpful all amenities are available, ac and tv are working, inverter facility is also available, gezer is also there and all are working very well.

Travel Month: May 2022

Room: Deluxe Room

Hotel Swapnalok has replied on Mon Jun 13 23:27:37 IST 2022

Dear mr. Shaikh, thank you for taking the time to tell us about your experience at hotel swapnalok. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel as your preferred place to stay. I will share your comments with our team, who i am certain will be encouraged by your appreciation for us. Here at hotel swapnalok, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Thanking you, general manager

4.0

Location and accessibility

lakxmi a.family

It’s quite closer and accessible. Staff were very polite. The lobby and bathroom facilities could be better. Lobby was dirty

Travel Month: Oct 2021

Room: Deluxe Non Ac Room

Hotel Swapnalok has replied on Sun Nov 14 09:40:29 IST 2021

Dear ms aravind, greetings from hotel swapnalok ! we sincerely thank you for valuable feedback and we are sure this will help us to improve our service in better way. We are looking foward to serve you soon on your next visit. Sincerely tahnk you

2.0

Bathroom was in very bad conditions

amol p.couple

It's unhigenic and bathroom was in very bad conditions

Travel Month: Jan 2021

Room: Deluxe Non Ac Room

Hotel Swapnalok has replied on Thu Feb 25 17:07:12 IST 2021

Greetings from hotel swapnalok thank you for the review, we are sorry for inconvenient caused to you. We have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

5.0

Hotel location

aakash k.

couple

Excellent staff, was helpful every time when needed. Good sanitisation of room and surroundings. No dining area near to main market and railway station couple friendly good wifi connectivity ac was working as expected staff was very cooperative and help even late nights

Travel Month: Nov 2020 (4-Night Stay)

Room: Deluxe Room

Hotel Swapnalok has replied on Sat Dec 05 10:26:46 IST 2020

Thanks sir