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- Hotel Swapnalok - Hotel, Lonavala
Hotel Swapnalok
About Property
Swapnalok means the palace of your dreams. We help you create experiences that will stay with you forever. Loads of Love ❤️ ...Read moreAmenities
- Free Parking
- 24-hour Room Service
- Power Backup
- Refrigerator
- Housekeeping
- Newspaper
- + More Amenities
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Good(36 RATINGS)
Rao Colony
2 minutes walk to Maharashtra State Transport Bus Stand
Change Dates and Guest(s)
Check-in: 11 AM | Check-out: 10 AM
Check-in date
Check-out date
Rooms, Guests
Hotel Swapnalok Location
Location rated 5.0 by guests
What guests said
Guests appreciate the property's convenient location, noting its proximity to the main market and railway station. The accessibility and supportive staff enhance the overall appeal, making it a favorable choice for travelers. Positive mentions highlight the location's advantages, contributing to a satisfying stay.
Property Rules at Hotel Swapnalok
Check-in: 11 AM Check-out: 10 AM
- Primary Guest should be atleast 18 years of age.
- Passport, Aadhaar and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
- Outside food is not allowed
- Must Read Rules
- Guest Profile
- Guest Profile (Hourly)
User Rating & Reviews
- everyone
- group
- couple
- solo
- family
Good
36 Ratings, 14 Reviews
Last 10 Customer Ratings (Latest First)
- 5
- 1
- 2
- 3
- 1
- 2
- 3
- 4
- 3
- 5
Review Summary
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Guests appreciate the awesome customer service, especially from Rupesh, and the helpful staff who allowed late checkouts. Many liked the good Wi-Fi and found the property’s location convenient. However, there are notable concerns about cleanliness, maintenance, and poor bathroom conditions. Some mentioned good food service but highlighted issues like no dining area and lack of amenities. Overall, the experience varied significantly among guests.
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Latest first
5.0
AWESOME PLACE TO STA
albert a.solo
the customer service was awesome. everything is close by. especially liked the way Rupesh helped me in everything. it was an indeed excellent experience.
Room: Standard Ac Room
Hotel Swapnalok has replied on Sun May 18 20:24:40 IST 2025
Thank you sir it was ur kind gesture and we are at ur service always
2.0
Poor Stay
shreyash n.
The hotel property chi very worst & in bathroom all joint are leakage for room are not clean and very hard to find on location
Room: Standard Ac Room
1.0
Terrible Stay
mohammad h.
The hotel was very untidy and the rooms were very congested. The receptionist only said no to everything. They couldn't even give us a cup of tea/coffee in the night even though we were suffering from a cold. They gave tv for only one day and for the rest of the days the cable wasn't working and they didn't even fix it after asking them repeatedly. Management was very poor. Only one thing was good that was wi-fi.
Room: STANDAR NONAC ROOM
Hotel Swapnalok has replied on Thu Jul 06 16:17:24 IST 2023
Greetings from Hotel Swapnalok, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
4.0
Nice experience
mridula d.family
The hotel staff was polite and they let us checkout late while they allowed us to sit in the lounge as our bus was late.
Room: STANDAR AC ROOM
Hotel Swapnalok has replied on Sat May 20 22:38:01 IST 2023
Dear guest, greetings from hotel swapnalok, we are pleased to receive your review, it feels good to realize that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalized services. Looking forward to serve you again. Thank you.
5.0
G
sagar b.family
Good room for staying in this hotel. Next time i will visit again for good stay. And highly recommend for every one for stay their. This very cheapest hotel i have ever seen in my life food is good and service very quickly.
Room: STANDAR NONAC ROOM
Hotel Swapnalok has replied on Wed Apr 26 14:37:24 IST 2023
Greetings from hotel swapnalok. We are pleased to receive your review. We are happy to peruse your positive comments. Our team puts their entire efforts into whipping out the best experience for our visitors and your continued patronage has brightened their countenances. Your compliments relating to our accommodation and warm hospitality are greatly treasured and we hope to achieve the same during your future visits. We trust your recommendation will lead numerous perceiving visitors to our hotel. Looking forward to serve you again. Thank you
1.0
Worrest experience
manikanta d.family
They charged 6000 per day for normal single room. Poor maintenance, no hangers, fan problem, gyger is not working properly, bedsheets and pillows are not hygiene, room corners not good, bathroom is just ok. Finally i am not recommend this for anyone. They charging 10 times for normal room.
Room: Deluxe Room
Hotel Swapnalok has replied on Sat Aug 27 11:38:37 IST 2022
Sorry for inconvience
2.0
About rooms
vikram r.family
It is very unhygienic and dusty if you have a sinus or dust allergies problem i won't recommend this hotel
Room: Deluxe Room
Hotel Swapnalok has replied on Sat Jul 09 08:55:27 IST 2022
Hello vikram. Thank you so much for your review. Firstly you came during the rainy season, which brings with itself a lot of unhygienic things. As a measure, we have kept 2 separate persons to vaccum clean the entire hotel in regular intervals. Secondly, i myself have sinus right from my childhood, so if this would be the case, i wouldn't have existed to write this.
3.0
Hospatility
shishir r.family
Location is good, no food avaliable, hygiene and safety is very average. Water supply in toilet was very poor
Room: Deluxe Family Room
Hotel Swapnalok has replied on Mon Jun 13 23:05:54 IST 2022
Dear mr. Shishir, greetings and namaskar ! thank you for taking the time to tell us about your experience at hotel swapnalok. It is always a pleasure to receive your valuable feedback. We are deeply regret that we did not meet your expectation at certain areas. I will share your comments with our team, and definitely we will make sure this will help us to serve you in better during your next stay. Here at hotel swapnalok, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Thanking you, general manager
2.0
Poor Stay
priyanka s.
This was a 2 star hotel and not 3 star as mentioned and there were bugs when they brought additional bedding. No that’s all.
Room: Deluxe Family Room
Hotel Swapnalok has replied on Mon Jun 13 23:08:33 IST 2022
Dear ms sharma, greetings and namaskar ! thank you for taking the time to tell us about your experience at hotel swapnalok. We are deeply regret that we did not meet your expectation at certain areas. We have taken immediate measure for the same and will make sure this will help us to serve you in better way during your next stay. Here at hotel swapnalok, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Thanking you, general manager
3.0
Not satisfied
murlikrishnan p.
solo
soloI traveled solo for the tata ultra marathon. On checking in there was no power at the hotel and no power backup. The sheets and bedding were stained.
Room: Deluxe Room
Hotel Swapnalok has replied on Mon Jun 13 23:22:35 IST 2022
Dear mr pillai, greetings and namaskar ! we thank you for taking the time to tell us about your experience at hotel swapnalok. We are deeply regret that we did not meet your expectation at certain areas. We have taken immediate measure for the same and have ensured the power back up is fully functional. Here at hotel swapnalok, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Thanking you, general manager
5.0
Superb hotel and staff also
mohammed s.couple
Very good hotel, staff is supportive and helpful all amenities are available, ac and tv are working, inverter facility is also available, gezer is also there and all are working very well.
Room: Deluxe Room
Hotel Swapnalok has replied on Mon Jun 13 23:27:37 IST 2022
Dear mr. Shaikh, thank you for taking the time to tell us about your experience at hotel swapnalok. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel as your preferred place to stay. I will share your comments with our team, who i am certain will be encouraged by your appreciation for us. Here at hotel swapnalok, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Thanking you, general manager
4.0
Location and accessibility
lakxmi a.family
It’s quite closer and accessible. Staff were very polite. The lobby and bathroom facilities could be better. Lobby was dirty
Room: Deluxe Non Ac Room
Hotel Swapnalok has replied on Sun Nov 14 09:40:29 IST 2021
Dear ms aravind, greetings from hotel swapnalok ! we sincerely thank you for valuable feedback and we are sure this will help us to improve our service in better way. We are looking foward to serve you soon on your next visit. Sincerely tahnk you
2.0
Bathroom was in very bad conditions
amol p.couple
It's unhigenic and bathroom was in very bad conditions
Room: Deluxe Non Ac Room
Hotel Swapnalok has replied on Thu Feb 25 17:07:12 IST 2021
Greetings from hotel swapnalok thank you for the review, we are sorry for inconvenient caused to you. We have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.
5.0
Hotel location
aakash k.
couple
coupleExcellent staff, was helpful every time when needed. Good sanitisation of room and surroundings. No dining area near to main market and railway station couple friendly good wifi connectivity ac was working as expected staff was very cooperative and help even late nights
Room: Deluxe Room
Hotel Swapnalok has replied on Sat Dec 05 10:26:46 IST 2020
Thanks sir
