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Review Of HOTEL SWAN 20123401234

Dhakoli, Zirakpur | 11.5 km drive to Chandigarh International Airport

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.8
    Very Good

    118 Ratings, 28 Reviews

    excellent
    43%
    very good
    20%
    average
    19%
    poor
    8%
    bad
    9%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 4
    • 3
    • 4
    • 4
    • 5
    • 5
    • 3
    • 3

    Rating Categories

    • Facilities3.6
    • Food2.3
    • Cleanliness3.6
    • Value For Money3.9
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the property for its clean and comfortable rooms, friendly and cooperative staff, and tasty food options. Many highlight the excellent room service and convenient location for exploring nearby attractions. The rooftop swimming pool and fitness facilities add to the experience. Some guests did mention noise disturbances due to ongoing construction, but overall, the hospitality and cleanliness received positive remarks.

    Sort by:

    Positive first
    3.0

    Average Stay

    shailesh m.family

    locality is in avg residential area. rooms not worth more than 1500. food is good but overpriced. better options avl in 2-3 km

    Travel Month: Sep 2025 (3-Night Stay)

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Sat Sep 20 19:00:15 IST 2025

    Thank you for youre feedback sir, we will take action on it

    4.0

    staff well behaved

    pratham m.business

    I had a wonderful experience at this hotel. The staff was extremely welcoming, polite, and always ready to help. The rooms were clean, comfortable, and well-maintained with all the necessary amenities. The food was delicious with a good variety, and the service was quick. The location is convenient, making it easy to explore nearby places. Overall, it felt like a perfect blend of comfort and hospitality. I would definitely recommend this hotel to anyone looking for a pleasant and memorable stay.

    Travel Month: Sep 2025

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Sat Sep 20 19:01:35 IST 2025

    Thank you for youre feedback sir !

    5.0

    Excellent Stay

    pankaj s.couple

    My all time favourite Hotel. Best in hygiene, Food and Staff is co operative.

    Travel Month: Sep 2025

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Sat Sep 20 19:02:15 IST 2025

    youre welcome sir!

    1.0

    Terrible Stay

    banti d.family

    no room service was there for the b fast no proper dealing late check-out charges was implemented without pre information no checkout reminder call was there food was too expensive food was not good enough no hospitality

    Travel Month: May 2025

    Room: Deluxe Room

    • user photos

    HOTEL SWAN 2 has replied on Sat Sep 20 19:16:34 IST 2025

    Thank you for sharing youre experiance , we are taking action on all youre bad experiances !

    2.0

    Poor Stay

    akshay u.solo

    The room wasn't good and the service is the worst (on that key there was 101, 116 which is over written on 106) . I saw good rating 4.7 that's why I booked that but I am not suggesting anyone to pick this hotel. The bedsheet wasn't clean and there were mild spots over the blanket.I need to increase the stay and I was thinking I'll do it but after seeing the condition and all I changed my plan to stay the next day too and booked another hotel ( about prices according to price the service is very low and then booked dreamz inn and suites that and the service is mind-blowing I was booked that before too so that's why I planned that there is difference of price but I got far better service). There were insects in the room . TV wasn't working properly and to complain this I picked the phone (landline) that was dead too. so I can say there were props to show but without working . there wasn't a dental kit no paste and tooth brush in the bathroom. yes one more thing I was waiting for my husband in my room to pick me so I was resting on the bed, and suddenly my bedroom's door open I was shocked who is there then a guy come into the room and I asked him hello what are you doing here , he said someone done your checkout at reception (I got a message in the group for checkout) ,may be you submitted your room key at reception and then he turned his face to see the key holder there was the key and then he go through my room and the time was 10:26 Am I said who did this when the checkout time is 11 then who filled that by own and think If i wasn't in good condition then what.

    Travel Month: Mar 2025

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Mon Sep 22 11:58:19 IST 2025

    thank you for sharing youre experiance sir !

    1.0

    Terrible Stay

    ketan c.solo

    Didn’t visit need my money back as I cancelled booking and call customer care immediately

    Travel Month: Feb 2025

    Room: Deluxe Room

    2.0

    Poor experience of stay

    vidushi t.loyalty-iconfamily

    I am extremely disappointed with my stay at your hotel. There was continuous construction noise throughout the day, making it impossible to rest or relax. When i called the receptionist to inquire, i was informed that the construction work would go on all day. This lack of communication about such a significant disruption during the booking process is unacceptable. Guests should be informed in advance so they can make an informed decision. This experience was far from the peaceful stay i expected, and i hope the management takes this feedback seriously to improve future guest experiences.

    Travel Month: Dec 2024

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Mon Sep 22 11:59:37 IST 2025

    thank you for the feedback sir !

    5.0

    Excellent Stay

    ajmer m.loyalty-iconbusiness

    It was nice stay. The staff was also good. See you again. Neat and clean rooms. Anybody can believe and stay it will be a super experience.

    Travel Month: Oct 2024

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Mon Sep 22 12:00:29 IST 2025

    thanks a lot to sharing youre experiance sir !

    4.0

    Good

    dr. r.business

    It was a good experience to stay in your hotel. The washroom was not as satisfactory as i thought. Room service was good.

    Travel Month: Aug 2024

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Mon Sep 22 12:38:17 IST 2025

    thank you for sharing your experiance sir !

    1.0

    Terrible Stay

    akshay v.

    The hotel is quite unfriendly with the guests, their ac runs don't even cool down at 16 degrees. Fans regulators don't work properly, you run fans on speed 2, it automatically starts running on 5. Highly dissatisfied and i will never go back there

    Travel Month: Jun 2024

    Room: Deluxe Room

    5.0

    Clean and value for money

    shivam s.loyalty-iconfamily

    Nice clean rooms and bathrooms easy to locate nice staff in a costly city like chandigarh it’s the best in the price though it is on the outskirts of chandigarh but for travellers it’s the same.

    Travel Month: Jun 2024

    Room: Deluxe Room

    3.0

    Average Stay

    sanjeev v.couple

    Would not recommend this hotel. Reason 1. Rooms are total closed and no ventilation 2. Ac not up to mark as it makes body dry and you may end up coughing whole night. I even had pain in my eyes. 3. Fan speed and noise are irritable. My room fan was either no speed or full speed. 4. Toilet jet has more speed than original jet.

    Travel Month: Jun 2024

    Room: Deluxe Room

    4.0

    Good Stay

    jatinder.family

    Room size problem. Otherwise its good and you have to take experience and visit once. So thats all from my side

    Travel Month: May 2024

    Room: Deluxe Room

    5.0

    Comfortable

    chander m.couple

    Well to do staff clean and comfortable. Location of hotel is also good. Perfect place for stay best

    Travel Month: Apr 2024

    Room: Deluxe Room

    1.0

    Worst experience ever

    hardeep k.group

    they charge like it is a 5 star hotel and don’t even serve like a 1 star hotel very dirty place they show a pool and say it is working but when we pay a non refundable room charge they say there is technical issues with the pool it is dirty and cant be cleaned

    Travel Month: Apr 2024

    Room: Deluxe Room

    5.0

    Excellent Stay

    ashwani k.loyalty-icon

    Nice choice- very good service and staff is very cooperative

    Travel Month: Feb 2024

    Room: Deluxe Room

    2.0

    Not a four star

    ayshath t.couple

    Cannot consider this as a four star hotel not even a three star. The mattress was not comfortable. Didn’t like the quality of the room or washroom.

    Travel Month: Nov 2023

    Room: Doubble Deluxe

    2.0

    Poor Stay

    sagar s.

    There is many disturbance out of room. Bed is not properly clean room was smelling i was my first visit and i am not satisfied if its possible please refund my money i have booked room for night but i checked out in few hours

    Travel Month: Nov 2023

    Room: Deluxe Room

    3.0

    Average Stay

    anamika g.

    Rooms were good. We had to change our first room because it had bad odour. Secondly the check out time was too less. It was earlier than 12 pm not worth it according to room cost

    Travel Month: May 2023

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Sat Jul 01 15:00:56 IST 2023

    We sincerely thank you for your valuable feedback, We apologize for the inconvenience caused to you and will try to avoid such problems in future.

    3.0

    Average Stay

    bhovim m.loyalty-icon

    Everything was alright just the lock of the room weren’t well so felt kinda unsafe

    Travel Month: May 2023

    Room: Deluxe Room

    HOTEL SWAN 2 has replied on Sat Jul 01 15:04:27 IST 2023

    We sincerely thank you for your valuable feedback, We apologize for the inconvenience caused to you and will try to avoid such problems in future.We want to make sure that you are completely safe in our hotel, the door lock installed in the hotel can be opened only from inside the room.

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