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Review Of Hotel Surya Palace

Asia Chowk, Katra | 7 minutes walk to Main Bazaar

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • family
    3.1
    Good

    23 Ratings, 12 Reviews

    excellent
    13%
    very good
    30%
    average
    22%
    poor
    22%
    bad
    13%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 5
    • 4
    • 3
    • 5
    • 5
    • 2
    • 4
    • 1
    • 3

    Rating Categories

    • Location3.8
    • Cleanliness3.0
    • Room2.8
    • Value For Money3.1
    • Facilities2.3
    • Hospitality2.3
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    The property boasts a prime location and spacious rooms with courteous staff. However, many guests appreciate the need for better cleanliness and maintenance, citing issues with dirty linens, carpets, and insects. Service is often slow, and basic amenities like hot water and TV connections are lacking. Food quality is average, and overall experiences vary widely.

    Sort by:

    Positive first
    3.0

    A

    suman r.group

    Location is excellent but rest is too basic. Rooms are spacious. Staff is courteous. Overall an average place.

    Travel Month: Apr 2022

    Room: Deluxe Room

    2.0

    Poor Stay

    saket s.

    Bedsheet in the room was not clean. Even after requesting for a change, it wasn't taken care of. Room was carpeted, but the carpets seemed to have not bee cleaned since ages. A/C knobs were broken, so no way to control temperature. Quite unprofessional, considering the room rates & 2-star rating. Food was ok. The only saving grace was that they arranged for taxi back to Jammu, though a bit expensive.

    Travel Month: Apr 2011

    Room: Double Deluxe Ac

    1.0

    Terrible Stay

    kaushik c.

    The experience was nightmare. No hot water, room full of insects, Food quality is pathetic. Total waste of money.

    Travel Month: Jun 2011

    Room: Double Deluxe Ac

    2.0

    Poor Stay

    saket s.

    Bedsheet in the room was not clean. Even after requesting for a change, it wasn't taken care of. Room was carpeted, but the carpets seemed to have not bee cleaned since ages. A/C knobs were broken, so no way to control temperature. Quite unprofessional, considering the room rates & 2-star rating. Food was ok. The only saving grace was that they arranged for taxi back to Jammu, though a bit expensive.

    Travel Month: Apr 2011

    Room: Double Deluxe Ac

    3.0

    As budgeted

    anuj.family

    According to our requirements this hotel full fill our needs Any one can stay in hotel without any tension with family or couples I'm just say one thing that it's a budgeted Hotel only Have a good day

    Travel Month: Jun 2016

    Room: Double Deluxe Ac

    3.0

    Bad experience

    yogesh g.family

    The service is too poor. No drop by hotel van at Banganga. No proper TV connection in the room. No service was given which they provide online like water bottle and pick and drop facility. Totally I was upset and it was a bad experience.

    Travel Month: Jul 2016

    Room: Double Deluxe Ac

    1.0

    One of the dirtiest hotel

    sadashiv b.group

    Surya Palace is the one of the dirtiest hotel in Katra. Dirty bed, dirty bedsheets, dirty bathroom, Katra city's all cockroach are staying in surya place. The restaurant is also dirty not value for money.

    Travel Month: Jun 2016

    Room: Double Deluxe Ac

    3.0

    Cleanliness is very poor

    jaimin p.family

    No room cleaning. Cockroaches and lizards in rooms and bathroom. Poor in room services. Bad condition of room. No cooperation with customer. Geyser is not working. The rooms are bad and hotel also needs renovation.

    Travel Month: Jun 2016 (3-Night Stay)

    Room: Double Deluxe Ac

    2.0

    Poor basic amenities not suitable for living

    santosh s.family

    Hotel is worthless and not suitable for living. All the sanitary fittings are damaged, blankets are used ones, hospitality is very poor and not having any facilities to be recognised as hotel. I advise no one should choose these types of hotels pick-up by OYO to make customers fool.

    Travel Month: May 2016

    Room: Double Deluxe Ac

    4.0

    Good and cheap hotel to stay

    animesh m.family

    Hotel room is good but service is bit slow but overall experience is good for the sake of darshan in shrine board some important things is you have to book your helicopter ride 2 months prior to ride the same.

    Travel Month: Jun 2016

    Room: Double Deluxe Ac

    2.0

    Not good experience & no good services

    mitul s.solo

    It was not a good experience with the hotel. They did not provide good services. No food available at restaurant and don't put your luggage to them as cloakroom. My baggage was tempered. I called thrice and waited for 45 minutes to get a water bottle.

    Travel Month: May 2016

    Room: Double Deluxe Ac

    4.0
    sumit k.family

    Service is bad, rest is as expected Good! The entrance will give you complete satisfaction. Once you get in at your room you will find that as charged the room status is somehow mismatching. Still you will feel like you are in Win-Win situation. Now you are staying and you somehow needed/required room service, from here your struggle begins. Your call will be attended and in fact they will politely respond to your request by saying OK/YES but this will imply, wait till you get exhausted.

    Travel Month: Dec 2014

    Room: Double Deluxe Ac

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