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Review Of Hotel Krishna Palace

Jammu Road, Katra | About a minute walk to Main Bazaar

    User Rating & Reviews

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    • couple
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    2.9
    Average

    131 Ratings, 107 Reviews

    excellent
    16%
    very good
    17%
    average
    23%
    poor
    24%
    bad
    21%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 1
    • 5
    • 4
    • 3
    • 4
    • 5
    • 1
    • 5
    • 2

    Rating Categories

    • Location3.7
    • Cleanliness2.9
    • Room3.0
    • Value For Money3.0
    • Food2.9
    • Facilities2.9
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    Reviews Summary

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    This property boasts a convenient location near Katra market and the yatra counter, making it easy to explore. Many guests highlighted the friendly staff and good service. However, numerous complaints surfaced regarding cleanliness, with dirty rooms and bathrooms often noted. Issues like malfunctioning amenities, poor maintenance, and a lack of basic facilities were frequent concerns. While the property is budget-friendly, the overall experience appears to be inconsistent, with significant room for improvement.

    Sort by:

    Positive first
    1.0

    Anpadho ki fojj

    punay j.family

    B hot hi zyada ghatiya hotel baat karne ka tarika nahi ab tak ka sabse ghatiya hotel room hi available nahi karaya

    Travel Month: May 2023

    Room: Double Bed Non Ac

    5.0

    Very good service

    aasheesh g.loyalty-iconfamily

    The hotel is based at the main katra market which makes it easy for us to visit the market easily whenever we get time and without too much walk.

    Travel Month: Apr 2023

    Room: Double Bed Non Ac

    3.0

    Review of the room where we stayed

    gambhir s.family

    Can’t say that the hotel is not habitable. One can stay if not other option available. But: bathroom fitting exists but not maintained even not normal standard. Tapes were leaking. Main door of room was not fitted well. It was taking a lot of affords to open lock and door, even once we have to call hotel’s assistant to open it. Upon seeing the door condition, hotel manager offer to shift the room but another room also was not of good condition. Anyway, we stayed one night and change the hotel for another night. Online room charges charged 85% higher then actual rate of hotel, confirmed at the reception. Even all these we thanks to you all for the peace of mind we have till we reached the hotel and enjoyed with the above constraints.

    Travel Month: Aug 2022

    Room: Double Bed Non Ac

    1.0

    Pathetic hotel available

    pranav v.family

    I checked in at the Hotel Krishna Palace, Katra, Jammu on May 5, 2022, and checked out on May 7, 2022. I stayed there for two days with my family in the room. The hotel rooms were unclean with dirty bedsheets (used by previous guests. While one of the rooms was supposed to be a 3-bed room, it was only a 2-bed room with an additional mattress provided (to be laid on the ground. The TV sets were not working and the charging points were linked to the Tubelight (you have to keep the tube light on at night to charge your phone. The rooms had no exhaust for toilet air and were stinking with the smell of the toilet. The room interiors were of really degraded quality and dirty. Even the common dormitory operated by Mata Vaishnodevi Trust is cleaner and better than these rooms. I and my family had to suffer during Vaishnodevi Yatra because of booking this hotel. Considering that the actual room condition is very different from the ones shown. Room with City View - none of the rooms in the hotel has City View and our rooms had small windows facing the wall of the adjoining building) HouseKeeping - we stayed for two days and not even once our rooms were cleaned/ beds made) Heater - not available Telephone - not available Shower - not available, the room had dirty bucket and mug) Geyser - not working, called the reception person, he couldn't fix it - I have video recording which I can send if required Toiletries - not provided Western Toilet Seat - available only in one room and none of the rooms had an accompanying toilet jet) Toilet Paper - not provided)

    Travel Month: May 2022

    Room: Double Bed Non Ac

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    3.0

    Ok

    durgesh t.family

    No cleaning, very bad room service.

    Travel Month: May 2022 (3-Night Stay)

    Room: Double Bed Non Ac

    1.0

    Hotel service very bad

    suresh k.family

    Hotel room

    Travel Month: Apr 2022 (3-Night Stay)

    Room: Double Bed Non Ac

    5.0

    Hotel staff behaviour is appreciatable. Room and washroom is clean.

    robin s.family

    Hotel is located in katra market. All the facilities are available in walking distance.

    Travel Month: Apr 2022

    Room: Double Bed Non Ac

    4.0

    Hotel krishna palace

    chandra n.family

    The location of the hotel is in between the main market nearby sagar ratna restaurant. Safety standard is also good. I didn't order any food, so can't explain anything about food experience. Thank you so much for such an overall good experience staying at katra.

    Travel Month: Apr 2022 (3-Night Stay)

    Room: Double Bed Non Ac

    1.0

    अब तक का सबसे बुरा होटल

    pawan s.family

    बहुत सोचने के बाद भी मुझे कोई कारण नहीं लगा कि मैं इस होटल को 2 या उससे ज्यादा स्टार दे सकूं, जब आप कटरा रेलवे स्टेशन या बस स्टेशन पर उतरते हैं तो वहां पर दलाल आपको 400-500 रुपयों में होटल दिलाने की बात करते हैं यह होटल भी ऐसे ही होटलों में से है. हमने 2 कमरे बुक कराये थे लेकिन कोई भी कमरा हमारी उम्मीद के मुताबिक नहीं था. कमरों का साइज़ ठीक ठाक था टॉयलेट काफी छोटे और इंडियन स्टाइल के थे, टॉयलेट में कोई वेंटिलेशन नहीं था इसलिए अगर आप टॉयलेट में शौच करें तो उसकी बदबू कमरे में ही भरेगी, एक कमरे में मोबाइल फ़ोन चार्जिंग के लिए कोई भी पॉइंट नहीं था तो दूसरे कमरे में चार्जर प्लग और लाइट दोनों एक ही स्विच से कनेक्टेड थे, मतलब अगर आप रात को लाइट बंद करते हैं तो आपका फ़ोन चार्ज नहीं हो पायेगा, और अगर आप फ़ोन चार्ज करना चाहते हैं तो रात भर लाइट चालू रखनी पड़ेगी. मैंने जुगाड़ कर के ट्यूब लाइट की रॉड को घुमा कर उसे बंद किया था. टीवी महज शो-पीस के लिए रखे हुए थे, कोई भी टीवी नहीं चल रहा था. जब टीवी का प्लग कनेक्शन चेक करने के लिए मैंने टीवी के नीचे की केबिनेट को खोला तो मुझे उसमे दो शराब की खाली बोतलें दिखाई दी, इससे समझ आया की होटल की सफाई भी ठीक से नहीं की जाती है. मैं किसी भी हालत में इस होटल को Recommend नहीं करूंगा.

    Travel Month: Jan 2022

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Thu Mar 10 17:23:57 IST 2022

    प्रिय पवन शुक्ला जी,जय माता दी !!यहां हमारी समीक्षा करने के लिए समय निकालने के लिए धन्यवाद! हम चिंतित हैं कि आपने हमारे साथ रहने के दौरान कुछ मुद्दों का सामना किया। हम आम तौर पर अपनी असाधारण सेवाओं के लिए जाने जाते हैं और हमें खेद है कि हम इस निशान से चूक गए। हमारी सेवा को बेहतर बनाने और आपको बेहतर सेवा देने में मदद करने के लिए, हम इस मुद्दे को और समझना चाहेंगे।

    3.0

    Average Stay

    sumit s.family

    Not satisfy make my trip book 4 person in room but room not available in hotel for 4 person

    Travel Month: Jan 2022

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Thu Mar 10 17:20:21 IST 2022

    Dear Sumit Ji ,Thanks for taking out time to review us here! Regarding your issue we will take the necessary steps to fix the issue. We look forward to having you again at our Hotel soon!JAI MATA DI!Regards, Hotel Rama Palace

    5.0

    Awesome

    vikas b.family

    We had a very good time at the hotel. The staff is very good and we got all the facilities very nicely

    Travel Month: Dec 2021 (6-Night Stay)

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Thu Mar 10 17:17:03 IST 2022

    Dear vikas ji greetings from rama trident! thank you for posting your views about rama trident. We are pleased to note that you had a pleasant and comfortable stay with us. Your generous compliments have been passed on to the team members of the hotel. Our team and we look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm regards,

    5.0

    The hotel is inside the lane

    anu r.family

    Hotel not easily known it's difficult to find in the lane

    Travel Month: Nov 2021

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Thu Mar 10 17:15:56 IST 2022

    Dear Guest ,Thanks for taking out time to review us here! Our team is glad that you had a pleasant stay with us.We look forward to having you again at our Hotel soon!JAI MATA DI!Regards, Hotel Rama Palace

    2.0

    Lot of disturbance

    abhishek r.family

    Very disturbing hotel. You can't get peace of rest and mind. I did not get proper rest.

    Travel Month: Mar 2021

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Sun Aug 08 20:52:12 IST 2021

    Dear abhishek ji, jai mata di ! thanks for taking out time to review us here! we are concerned that you faced some issues during your stay with us. We are normally known for our exceptional services and we regret that we missed the mark. To improve our service & help you serve better, we would want to understand the issue further. Pols share your contact details or get in touch with us on our official nos. Or mail us on our official email id thanks for your cooperation

    3.0

    Good

    rajendra k.family

    I had booked this Hotel second time as it is very near to the booking counter at this price it is quite good

    Travel Month: Mar 2020

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Sun Aug 08 20:50:14 IST 2021

    Dear rajendra ji, thanks for taking out time to review us here! our team is glad that you had a pleasant stay with us. We look forward to having you again at our hotel soon! jai mata di! regards,

    3.0

    Must maintain more cleanliness

    grishma j.family

    There were small cockroaches Around. Would request more cleanliness to be maintained. Apart from that the manage was quite cooperative and Hotel has wifi too

    Travel Month: Oct 2019

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Sun Aug 08 20:49:11 IST 2021

    Dear guest, thanks for taking out time to review us here! our team is glad that you had a pleasant stay with us. Regarding your issues we have taken the measures so that you dont face any problem in your next visit. We look forward to having you again at our hotel soon! jai mata di! regards,

    2.0

    Review

    shubhneesh k.family

    No mirror in washroom. No wifi network available in room. Tv remote not working. Dirty bedsheets.

    Travel Month: Oct 2019 (3-Night Stay)

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Sun Aug 08 20:46:43 IST 2021

    Dear guest, thanks for taking out time to review us here! we are concerned that you faced some issues during your stay with us. To improve our service & help you serve better, we would want to understand the issue further. Pols share your contact details or get in touch with us on official email id thanks for your cooperation! jai mata di! regards,

    1.0

    Terrible Stay

    deepak k.family

    Good for nothing. When I checked in. Sepage in all the area around and bed sheets had smell and dust on it. Not recommend at all.

    Travel Month: Sep 2019

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Sun Aug 08 20:45:44 IST 2021

    Dear guest, thanks for taking out time to review us here! we are concerned that you faced some issues during your stay with us. To improve our service & help you serve better, we would want to understand the issue further. Pols share your contact details or get in touch with us on our official email id. Thanks for your cooperation! jai mata di! regards,

    1.0

    Very poor service and very rude staff.

    yogesh p.family

    No basic courtesy to guests. We were travelling with family and a child and the person at the counter was behaving like a dharamshala. As if we were there for free. Please don't stay here.

    Travel Month: Aug 2019

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Sun Aug 08 20:44:55 IST 2021

    Dear guest, thanks for taking out time to review us here! we are concerned that you faced some issues during your stay with us. To improve our service & help you serve better, we would want to understand the issue further. Pols share your contact details or get in touch with us on our official email id. Thanks for your cooperation! jai mata di! regards,

    5.0

    Helpful staff

    puneet p.family

    Good support from staff with all cooperation from staff.

    Travel Month: Jun 2019

    Room: Double Bed Non Ac

    Hotel Krishna Palace has replied on Sun Aug 08 20:43:14 IST 2021

    Dear guest, thanks for taking out time to review us here! our team is glad that you had a pleasant stay with us. We look forward to having you again at our hotel soon! jai mata di! regards, hotel rama palace

    1.0

    Very bad experience

    ashutosh.family

    Very bad experience Very bad experience very bad experience

    Travel Month: Jun 2019

    Room: Double Bed Non Ac

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