This is genuine review. Pls read full review..
We have booked 2 ac rooms online, and asked for early check in and late check-out for 1 room which we have paid extra...
Room 1 given 5am till next day 5pm check-out..
Room 2 given at 12Pm and checkout scheduled next day 12pm.. but they provided room 2 at 5pm Evening..
Next day, at 1pm, they asked to vacate room 2.. later after discussion, they forced to vacate at 3pm... So, we are not able to use for 24 hours..
While booking, it's mentioned, that they will provide minarel water, but they have provided tap water...
Hotel wifi connected, but theere was no internet.
TV was damaged. Not working properly.
Hotel lift, not working. Under maintenance.
Hotel had power backup mentioned, but after power cut, they didn't turn on the generator for long time. After asking to reception, they turned on..
Ac was like 25 years old window ac, makes huge noice, that is also broken, you can't control temparature, that is also manual, no remote available..
Hotel is very old, doors are very dirty, mirrors are broken and marks are visible.
Below some pics I have uploaded...
Pls avoid this hotel, don't go for pics they uploaded on online portal...
Hotel SunRock has replied on Mon Aug 25 20:29:19 IST 2025
Our standard check-in time is 12:00 noon. The guest arrived at the hotel at 05:00 AM and requested an early check-in. At that time, the only available room was a triple-bed AC room. As per the guest's request, we showed them the room, and upon their approval, we allotted Room 1. We also provided complimentary mineral water bottles and explained our standard check-in and check-out times clearly to the guest.
Later, at 12:00 PM, Room 2 was ready; however, the guest was not at the hotel. They returned around 05:00 PM, and we handed over the key to Room 2 at that time.
The following day, Room 1 was checked out at 12:00 noon as per policy. Since we had another confirmed booking for that room, we requested the guest to check out, and they vacated the room by 03:00 PM. Kindly note, no extra charges were levied at any point for early check-in or late check-out.
We are surprised to see a false complaint and misleading review from the guest, No additional payment was collected by us at the hotel.