I had booked 1 AC room with 2 double beds for 4 people, exactly as shown in the photos and mentioned in the online listing. However, upon arrival, the hotel staff told me that they don’t even have such a room. Instead, they offered me a room with 1 double bed and 1 single bed, and when I questioned them, they bluntly said I could cancel the booking if I didn’t want what they offered.
Since I couldn’t cancel at the last minute, I had no choice but to accept the room. Unfortunately, this meant one of my family members had to sleep on the floor, for which they only provided a mattress. This was extremely disappointing, especially because the room advertised was not the room provided.
I would strongly advise the hotel to update their listing honestly and not mislead guests with photos and descriptions that do not match reality. As a customer, this experience was frustrating and uncomfortable, and I wouldn’t recommend this hotel to families looking for a reliable stay.