The staff does not allocate rooms as per the booking. We had to request a change and point out that the room given was not what we booked. Basic amenities like a complimentary water bottle per day, and towels were not provided unless we specifically asked for them.
The rooms are old with damaged furniture, and housekeeping is not done daily. The curtains do not fully cover the windows, compromising privacy.
Breakfast is brought to the room, but there is no table to place it on and only one chair to sit, which is inconvenient.
Breakfast, though tasty, is sourced from outside and does not include tea or coffee. The AC works, but if there is a power cut, the TV won’t restart automatically — we had to call the reception each time for assistance.
Overall, the experience was below expectations.