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Bombay Kist, Ooty | 1.3 km drive to Government Rose Garden
311 Ratings, 252 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The Silver Oak property in Ooty boasts a fantastic location, just a stone's throw from the Rose Garden and other tourist hotspots. Guests have praised the cleanliness and cozy ambience of the rooms, along with the courteous staff who offer good service. The in-house restaurant serves delicious vegetarian food, but it can be a bit pricey. Parking is ample, making it convenient for those traveling by car. Overall, a budget-friendly choice with a welcoming vibe!
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Average Stay
it was an average stay. Food in the attached restaurant sumukha kitchen was pathetic as the whole family suffered food poisoning after having dinner on the last day of our stay. I don't recommend this hotel for the purpose of serving low quality food.
Room: Deluxe
Great experience
otel and hotel service is good but the hot water problem in this hotel and water was also coming dirty Hotel and hotel service is good but the hot water problem in this hotel and water was also coming dirty
Room: Deluxe
Location is good
Room is good and location is good , only hotel washroom water supply is bad. Food is average and room quality is good and water supply is normal , water tank is not clear. Staff is Outstanding.
Room: Executive Two Bedroom Cottage
Average Stay
Supplies like toilet tissue also was supplied after asking, drinking water not available.! for food one has to go out and many times card, digital payment were not available. Cash given ,balance was not returned on the excuse of no change available adding the debit /credit to room bill Lso not there. it's less than * hotel . NO VALUE FOR MONEY " Supplies like toilet tissue also was supplied after asking, drinking water not available.! for food one has to go out and many times card, digital payment were not available. Cash given ,balance was not returned on the excuse of no change available adding the debit /credit to room bill Lso not there. it's less than * hotel . "NO VALUE FOR MONEY "
Room: Deluxe
Average Stay
1.parking available Only veg , 1.5km near Malabar restaurant available, Location good. Required more dishes in breakfast.
Room: Deluxe
Not Family friendly property and overcharged
MakeMyTrip suggested this property for family accommodation (3 Adults + 1 Kid), Room was very small and there was no space to put an extra bed. Food at the restaurant was average and not worth the price. Hot water was not available in bathroom. Lift can’t accommodate more than 2 people and was not working most of the time. MMT charged for this hotel which is not even worthy Overall a bad stay and not worth the amount paid.
Room: Deluxe
Good Stay
The staying experience is very good, but some maintenance is required by Hotel Silver Oak management in rooms. Non-veg food not available in their menu which needs to be added. Rest all okay.
Room: Deluxe
Excellent Stay
Excellent stay.staff is good.food is also good . Location is excellent
Room: Deluxe
No bathing water
Hot water was limited timings, Morning 7 to 10 AM only and there was no drinking water on th last day.
Room: Deluxe
Good Stay
Super location, In house Restraunt, Great rooms, very clean, Great hospitality.
Room: Deluxe
Terrible Stay
Unhygienic bedsheet and carpet.. full dirt and dust
Room: Deluxe
Worst Experience in Ooty
Very bad experience and room was not given on High floor after asking many times.. there was No view from window.. And food was very bad ..
Room: Deluxe
Average Stay
room cleanliness poor...bed cover bad smell not cleaning used bed cover ....in my room worst experience from silver oak ....107 room no water in toilet ...101 room smoking smell ...till night onwards worst experience service very poor...
Room: Deluxe
Hotel Silver Oak
Dear Guest, We sincerely apologize for the unpleasant experience you had during your stay with us. Cleanliness and guest comfort are top priorities for us, and we are very sorry to hear that we fell short in maintaining these standards during your visit. We deeply regret the issues you faced in Room 107 and Room 101 — including the unclean bed covers, lack of water supply, and the smoke smell. This is certainly not the level of service we aim to provide, and we are taking your feedback very seriously. Our housekeeping and maintenance teams have been informed, and immediate corrective measures are being taken. We truly value your feedback and thank you for bringing these issues to our attention. Please accept our sincere apologies once again, and we hope you will consider giving us another chance to provide you with the experience you rightfully expect. Warm regards, Rajesh General manager
Terrible experience
1. The food was average and there was no cleanliness.there was no hot water for the bath. there were electricity issues.
Room: Deluxe
Hotel Silver Oak has replied on Wed Jun 11 12:21:46 IST 2025
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations. We apologize for the inconvenience caused by the lack of cleanliness, hot water issues, and electricity problems. This is not the standard of experience we aim to provide, and we understand how frustrating it must have been. Your comments about the food quality have also been noted and shared with our kitchen team for necessary improvement. Please be assured that we are addressing these concerns on priority to ensure a better experience for all our guests. We truly value your feedback and hope you might consider giving us another opportunity in the future. Warm regards, Rajesh General manager
Good Stay
Ooty was quite crowded over the weekend, and we struggled to find proper accommodation. Fortunately, we got lucky and found a room at Silver Oak Resort. The property was well maintained, and we booked a twin-bedroom, which was quite decent. The best feature was the availability of 24x7 hot water — a real blessing, considering how cold Ooty can be. The room quality was good overall. I interacted with the front desk staff, particularly a gentleman named Shankar, who was extremely helpful. He provided clear guidance on how to travel back to Bangalore. The check-in process was seamless, and the staff were friendly throughout our stay. The resort had both vegetarian and non-vegetarian restaurants. The vegetarian options were good, though the taste could have been better. That said, the dining areas were well maintained, and the service was commendable. Overall, we had a pleasant experience at Silver Oak Resort.
Room: Executive Two Bedroom Cottage|Deluxe
Hotel Silver Oak
Dear Guest, Thank you for taking the time to share such a detailed and thoughtful review. We’re so glad to hear that you found comfort and convenience with us during a busy weekend in Ooty. It’s wonderful to know that you appreciated the well-maintained property, clean rooms, and especially the availability of 24x7 hot water — we understand how important that is in Ooty’s chilly weather. We’re also pleased to hear that the check-in process was smooth and that our team, especially Mr. Shankar at the front desk, made your stay more comfortable with his assistance and local guidance. We’ve noted your feedback about the vegetarian food and will certainly work on enhancing the taste while maintaining the quality and cleanliness of our dining areas. Thank you once again for choosing Silver Oak Resort. We truly value your kind words and look forward to welcoming you back on your next visit to Ooty! Warm regards, Rajesh General manager
Photos and actual room provided are not matching.
1) I have booked the deluxe room based on the photos shown in the MakeMyTrip app. But the actual room provided is not matching the room photos shown in the app. 2) The receptionist said the photos shown are related cottages not the deluxe room. I don't know who to blame for this. 3) There was no hot water once checked in the hotel as there was maintenance work going on. And they said to wait for 20 mins so that they can provide a bucket of hot water. However we waited for 2 hours for a bucket of hot water. That too in Ooty kind of places it will be very difficult if we don't have hot water. This wasted our precious 2 hours of time and we weren't able to cover the places as planned. 4) And there was no option in customer support call to inform that the actual room provided is not matching to the photos shown in the app.
Room: Deluxe
Hotel Silver Oak
Dear Guest, Thank you for taking the time to share your detailed feedback. We are truly sorry for the inconvenience and disappointment you experienced during your stay. We understand your frustration regarding the mismatch between the room you booked and the photos shown on the MakeMyTrip app. We apologize for any confusion caused, and we will be coordinating with the platform to ensure that the listings are clearly labeled and accurately represent each room category to prevent such misunderstandings in the future. We also deeply regret the inconvenience caused by the lack of hot water and the delay in providing a solution. We recognize that in a cold place like Ooty, this can be a major issue, and we're sorry it impacted your plans. Your time is valuable, and we sincerely apologize for the disruption. Regarding the difficulty in reaching support through the app, we understand how frustrating it must have been not having a way to immediately address the concern. We will be raising this issue with the respective booking partner. Thank you once again for your honest feedback and be rest assured we are looking into Regards, Rajesh General manager
Pleasant and Peaceful stay
Stay and view was good and comfortable. Food quality needs to be improved. Drawback was WiFi was not working.
Room: Silver Studio
Hotel Silver Oak has replied on Wed Jun 11 12:36:21 IST 2025
Dear Guest, Thank you for sharing your feedback. We're happy to hear that you had a comfortable stay and enjoyed the view at our property. We appreciate your honest comments regarding the food quality and the Wi-Fi connectivity. Please accept our sincere apologies for any inconvenience caused. We’ve taken note of your suggestions and are working with our kitchen and technical teams to make the necessary improvements. Your feedback is valuable to us, and we hope to welcome you back soon with an even better experience. Warm regards, Rajesh General manager
Ooty family trip
Great place to stay with family. Clean accommodation, delicious food, and very friendly staff. Conveniently located near the center of Ooty—everything was easily accessible. It’s near to Ross garden .Would definitely come back!
Room: Silver Studio|Deluxe
Hotel Silver Oak
Dear Guest, Thank you so much for your wonderful feedback! We're delighted to hear that you had a great stay with your family and enjoyed our clean accommodations, delicious food, and the hospitality of our staff. We’re also glad that our central location, close to key attractions like the Rose Garden, made your visit even more convenient and enjoyable. It was a pleasure having you with us, and we truly look forward to welcoming you back to Hotel Silver Oak – Ooty on your next trip! Warm regards, Rajesh General manager
Average Stay
Hotel is good but wify never works, I have to use my mobile data. Complimentary breakfast is not actually complimentary and does not include dosa or poori, Better book room only. cabs arranged by hotel also worst.
Room: Silver Studio
Hotel Silver Oak has replied on Wed Jun 11 12:37:59 IST 2025
Dear Guest, Thank you for sharing your feedback with us. We’re glad to know you found the hotel to be good overall, but we sincerely regret the inconveniences you faced during your stay. We apologize for the issues with Wi-Fi connectivity. We understand how important reliable internet access is and are actively working with our service provider to resolve this on priority. We also take your feedback about the breakfast seriously and will be reviewing our menu and communication to ensure expectations are clearly set and the offerings improved. We’re sorry to hear that the cab service arranged did not meet your expectations. We will look into this matter with the travel partners involved to ensure better service for our guests in the future. Your feedback is valuable to us, and we truly hope to have the opportunity to serve you better on your next visit. Warm regards, Rajesh General manager
Average Stay
When I’m trying to review the property on app, it’s showing you have already reviewed this property
Room: Deluxe
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