Rating: 2/5 my recent stay at sai plaza in chembur was below average and left much to be desired. Here are my detailed observations: location:
the property is located in chembur, which is reasonably central. However, the immediate surroundings are quite noisy and not very pleasant. Traffic congestion in the area is a major issue, making it difficult to get around easily. Additionally, the hotel's location didn't feel very safe, especially at night. Food:
the food served at sai plaza was another letdown. The variety on the menu was limited, and the quality of the dishes was mediocre at best. Breakfast options were particularly disappointing, with stale bread and overcooked items. Room service was slow, and the food often arrived cold. Amenities:
the amenities at sai plaza are quite basic and not well-maintained. The rooms were small and not very clean, with outdated furnishings. The air conditioning system was noisy and ineffective, making it hard to get a good night's sleep. The wi-fi connection was unreliable and slow, which was frustrating. Services:
service at sai plaza was poor and unprofessional. The staff seemed indifferent and lacked basic hospitality skills. Housekeeping was inconsistent, and requests for extra towels or toiletries were often ignored or delayed. The front desk staff were not very helpful, and checking in and out was a cumbersome process. Overall, my experience at sai plaza in chembur was far from satisfactory. The property needs significant improvements in various areas to provide a comfortable stay for guests. I would not recommend this hotel and would advise looking for better options in the area.
Hotel Sai Plaza has replied on Fri Jul 12 15:16:05 IST 2024
Dear Guest,
Greetings!
I'm sorry to hear about your disappointing experience at Sai Plaza in Chembur. The noisy surroundings, mediocre food, basic amenities, and poor service clearly impacted your stay negatively. It sounds like the hotel requires substantial improvements across all aspects to meet guest expectations effectively.
With Warm Regards,
Hotel Sai Plaza & Team