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Review Of Hotel Sai Plaza

Chembur, Mumbai

    User Rating & Reviews

    • everyone
    • couple
    • solo
    • business
    • family
    2.9
    Average

    40 Ratings, 14 Reviews

    excellent
    18%
    very good
    15%
    average
    23%
    poor
    30%
    bad
    15%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 5
    • 2
    • 1
    • 2
    • 3
    • 2
    • 2
    • 4
    • 2
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    We are using generative AI to show you summarised user review

    Reviews Summary

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    Guests appreciate the friendly staff and good connectivity to local transport. The location is central but tends to be noisy and congested. However, the rooms are quite small, lacking ventilation and often not very clean. There have been complaints about uncomfortable beds and maintenance issues, but some guests find it decent for short stays, especially for solo travelers.

    Sort by:

    Positive first
    2.0

    Poor Stay

    chandra.solo

    Room Size so small water supply is very poor not cleaning properly AC not working properly

    Travel Month: Oct 2025 (3-Night Stay)

    Room: Deluxe Room

    2.0

    Poor Stay

    shibu s.solo

    Rooms too small . small corridors, staff was cordial but network problem was there Rooms too small . small corridors, staff was cordial but network problem was there

    Travel Month: Jul 2025

    Room: Deluxe Room

    2.0

    If possible avoid

    arko s.couple

    It's not a hotel, better call it a lodge at best. Starting with the receptionist he gave a very cold vibe. As a couple we were alloted a really really small room. When asked for a replacement he simply denied. Moreover they don't allow visitors to get into your room citing some stupid reasons. The bed wasn't that comfortable, there were cockroaches, the commode lid was broken, there were stains on walls, the blanket and bedsheet were not cleaned properly. I could hear sound coming from other rooms making it difficult to sleep even at night. The only good things are the security, location and late night entry. Not even a single time I felt unsafe. The staffs are helpful and cordial. There is a functional tv and the ac, geyser work well however the geyser is very small in capacity so I had to use it multiple times. In a nutshell, if you're a solo traveller you can consider staying here for a short period of time. I've seen a lot of couples checking in into the property including me so it feels very couple friendly but avoid if you can squander some more money. Never ever dare to book this if you're with family.

    Travel Month: Mar 2025 (6-Night Stay)

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Fri May 02 17:04:17 IST 2025

    Dear Guest, Greetings!! Thank you for sharing your feedback. We're truly sorry to hear about the issues you faced during your stay, especially regarding cleanliness, room comfort, and staff interaction. Your comments have been shared with the relevant teams for immediate attention. We're glad you felt safe and appreciated the location and basic amenities. Your insights are important to us and will help us improve the experience for future guests. We appreciate your honesty. With Warm Regards Hotel Sai Plaza & Team

    4.0

    Good

    deepak k.business

    Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house Good hotel sai guest house

    Travel Month: Mar 2025

    Room: Deluxe Room

    2.0

    Poor Stay

    mohammed n.couple

    The room was in very poor condition with no ventilation and cockroaches all around. Not at all like the photo that you put in MMT.

    Travel Month: Feb 2025

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Thu Feb 27 18:04:31 IST 2025

    Dear Guest, Greetings from Hotel Sai Plaza! We're sorry to hear about your experience. Guest comfort is our priority, and we regret any inconvenience caused. We’ll investigate this matter immediately and work on improvements. Please contact us directly so we can address your concerns. Warm Regards Hotel Sai Palza & Team

    3.0

    Average Stay

    abhishek k.

    The experience was average really. Pros were tidy rooms and a good vibrant market just outside. Cons were that the hosts weren’t very hospitable and i usually got very apathetic vibes from them. My room was changed after one day, in the second one the shower wasn’t working while the flush was leaking in both of them. The cleaning staff didn’t come once in my 5 day stay there. The hotel is apparently a couples hotel (which wasn’t explicitly mentioned on the mmt website) so single occupants won’t feel very welcomed. They also didn’t allow my friend to come in for a few mins before we went off to work. And arbitrarily said rs 500 will be charged for a visitor entry.

    Travel Month: Jan 2025 (5-Night Stay)

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Thu Feb 20 16:52:49 IST 2025

    Dear Guest, Greetings from Hotel Sai Plaza! Thank you for taking the time to share your feedback. We truly appreciate both the positives and areas for improvement that you've highlighted. We're glad you enjoyed our tidy rooms and the vibrant market nearby. However, we're genuinely sorry to hear about the inconveniences you faced during your stay. Your concerns regarding the room change, maintenance issues, and housekeeping lapses are taken seriously, and we will work with our team to ensure these matters are addressed promptly. We also regret any discomfort caused by our visitor policy and the impression of unwelcoming behavior. Our policies are in place for the safety and comfort of all guests, but we understand the importance of clear communication and ensuring everyone feels valued during their stay. Your feedback helps us improve, and we hope you'll consider giving us another opportunity in the future for a better experience. Warm Regards Hotel Sai Palza & Team

    4.0

    Average experience !

    shubham s.couple

    Average hotel, good for short stays. Friendly staff. A little overpriced. Didn't try the food but a lot of food options in nearby area.

    Travel Month: Nov 2024

    Room: Deluxe Room (Hourly)

    Hotel Sai Plaza has replied on Fri Dec 27 16:31:57 IST 2024

    Dear Guest, Greetings from Hotel Sai Guest House! We appreciate your feedback! While we fall in the budget category, we take pride in our well-maintained interiors and reasonable service. We'll continue to strive for guest satisfaction. Thank you! With warm regards, Hotel Sai Guest House & Team

    2.0

    Poor Stay

    vipul g.business

    The rooms were small and without ventilation. There was no window in any of the rooms. The mattress on the bed was extremely squeaky and loud and was very uncomfortable to sleep on.

    Travel Month: Jul 2024 (3-Night Stay)

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Tue Dec 03 16:50:46 IST 2024

    Dear Guest, Greetings from Hotel Sai Guest House! Thank you for your feedback. We're sorry your stay was uncomfortable. We’re addressing issues like ventilation and mattress quality to improve guest experiences. Your input is valuable, and we hope to provide a much better stay in the future. With warm regards, Hotel Sai Guest House & Team

    1.0

    Terrible Stay

    motilal j.couple

    Rating: 2/5 my recent stay at sai plaza in chembur was below average and left much to be desired. Here are my detailed observations: location: the property is located in chembur, which is reasonably central. However, the immediate surroundings are quite noisy and not very pleasant. Traffic congestion in the area is a major issue, making it difficult to get around easily. Additionally, the hotel's location didn't feel very safe, especially at night. Food: the food served at sai plaza was another letdown. The variety on the menu was limited, and the quality of the dishes was mediocre at best. Breakfast options were particularly disappointing, with stale bread and overcooked items. Room service was slow, and the food often arrived cold. Amenities: the amenities at sai plaza are quite basic and not well-maintained. The rooms were small and not very clean, with outdated furnishings. The air conditioning system was noisy and ineffective, making it hard to get a good night's sleep. The wi-fi connection was unreliable and slow, which was frustrating. Services: service at sai plaza was poor and unprofessional. The staff seemed indifferent and lacked basic hospitality skills. Housekeeping was inconsistent, and requests for extra towels or toiletries were often ignored or delayed. The front desk staff were not very helpful, and checking in and out was a cumbersome process. Overall, my experience at sai plaza in chembur was far from satisfactory. The property needs significant improvements in various areas to provide a comfortable stay for guests. I would not recommend this hotel and would advise looking for better options in the area.

    Travel Month: Jun 2024

    Room: Deluxe Room

    • user photos
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    Hotel Sai Plaza has replied on Fri Jul 12 15:16:05 IST 2024

    Dear Guest, Greetings! I'm sorry to hear about your disappointing experience at Sai Plaza in Chembur. The noisy surroundings, mediocre food, basic amenities, and poor service clearly impacted your stay negatively. It sounds like the hotel requires substantial improvements across all aspects to meet guest expectations effectively. With Warm Regards, Hotel Sai Plaza & Team

    2.0

    Poor Stay

    danveer.loyalty-icon

    Hotel was tidy. But the staff was rude. Nowhere was written that visitors can't come but my staff was refused to come to my room for a meeting. I asked for the wifi password 3 times, and no one gave it to me. I do not recommend this hotel for business or pleasure

    Travel Month: Apr 2024

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Thu Apr 18 18:40:28 IST 2024

    Dear Guest, Greetings from Hotel Sai Guest House! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With warm regards, Hotel Sai Guest House & Team

    3.0

    Average Stay

    shri m.business

    I reached at 2 am in the night. Great thing was that the hotel reception was open, active and very receptive. However, the quality of rooms are not that great.

    Travel Month: Feb 2024

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Thu Apr 18 18:40:50 IST 2024

    Dear Guest, Greetings from Hotel Sai Guest House! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With warm regards, Hotel Sai Guest House & Team

    3.0

    Congested room

    amol s.solo

    Very congested room, no ventilation but room service and reception service is best. Good connectivity with local transport

    Travel Month: Sep 2023

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Thu Sep 21 17:26:11 IST 2023

    Dear Guest, Greetings from Hotel Sai Guest House!! Guest reviews are always appreciated as they help us to better our services and inspire us to strive towards perfection. We look forward to welcoming you back again at our hotel. With warm regards, Hotel Sai Guest House & Team

    1.0

    Scam

    prakash r.business

    Booked hotel when went there at night around 12 lethogically saying rooms not available. When asked about the booking they were like ask the partner whom you booked not our problem. If you want room wait till 2am. What service is this? is that even a hotel or something else?

    Travel Month: Sep 2023

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Thu Sep 21 17:26:46 IST 2023

    Dear Guest, Greetings from Hotel Sai Guest House!! Your feedback about our hotel is valuable to us, we surely consider your feedback We regret the inconvenience caused to you during your stay. With warm regards, Hotel Sai Guest House & Team

    4.0

    Well maintained

    sreerama m.

    Clearly in the low cost category. But well kept. Street is ordinary. No window in room. But well maintained interiors. Reasonable service.

    Travel Month: Sep 2023

    Room: Deluxe Room

    Hotel Sai Plaza has replied on Thu Sep 21 17:28:16 IST 2023

    Dear Guest, Greetings from Hotel Sai Guest House! We appreciate your feedback! While we fall in the budget category, we take pride in our well-maintained interiors and reasonable service. We'll continue to strive for guest satisfaction. Thank you! With warm regards, Hotel Sai Guest House & Team

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