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Review Of Hotel Royal Castle

New Market Area, Kolkata | 1.9 km drive to Esplanade Metro, Kolkata

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.9
    Very Good

    291 Ratings, 133 Reviews

    excellent
    35%
    very good
    35%
    average
    21%
    poor
    7%
    bad
    3%

    Last 10 Customer Ratings (Latest First)

    • 4
    • 4
    • 5
    • 4
    • 5
    • 4
    • 3
    • 4
    • 4
    • 4

    Rating Categories

    • Location4.1
    • Cleanliness4.1
    • Room4.0
    • Value For Money3.7
    • Food3.5
    • Security4.0
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    Review Summary

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    The property boasts a great location, making it easy to explore nearby markets and tourist spots. Guests appreciate the friendly and helpful staff, as well as the cleanliness of the rooms and washrooms. Food quality receives mixed reviews, but many find it tasty. Overall, it's a comfortable spot, perfect for both family stays and solo travelers.

    Sort by:

    Positive first
    5.0

    Everyone was friendly

    rajesh p.family

    The room was good and clean. Staffs and Manager were very respectful. The food was awesome. You should all taste it you will definitely love it. will visit again.

    Travel Month: Nov 2025

    Room: Standard Double Room

    Hotel Royal Castle has replied on Sat Nov 08 12:14:49 IST 2025

    Dear Mr.Rajesh Prasad, It was a pleasure to have you with us, and thank you for sharing your experience. We are glad that you were pleased with the hotel’s facilities and services, and we are grateful for the confidence and trust reposed in us. We look forward to be of service again in the future. Warm regards, Santanu Biswas (Operation Manager)

    3.0

    Average Stay

    aashish s.solo

    rest of the things are good but sfaff is not helpful they are doing work like over smartness

    Travel Month: Oct 2025

    Room: Standard Double Room

    Hotel Royal Castle has replied on Sat Nov 08 12:20:26 IST 2025

    Dear Mr.Aashish Sodhi, It was a pleasure to have you with us, and thank you for sharing your experience. We look forward to be of service again in the future. Warm regards, Santanu Biswas (Operation Manager)

    4.0

    Good Stay

    shadab s.solo

    The bathroom was very clean and the room was also alright. It's Just that there was no hook for hanging my clothes. Rest the stay was good... Food can be better.

    Travel Month: Oct 2025

    Room: Standard Double Room

    Hotel Royal Castle has replied on Sat Nov 08 16:52:39 IST 2025

    Dear Mr.Rajesh Prasad, It was a pleasure to have you with us, and thank you for sharing your experience. We are glad that you were pleased with the hotel’s facilities and services, and we are grateful for the confidence and trust reposed in us. Sorry to say you SIR, You may not have noticed that there are many hangers inside the wall closet. We look forward to be of service again in the future. Warm regards, Santanu Biswas (Operation Manager)

    3.0

    Average Stay

    prashant k.family

    I stayed here with family during Durga Puja in 2025. The stay was good, staffs are good behavioural and active. Food was also good. I have only complain about room size and bed size is not upto the mark. AC is working but little bit making noise and need maintenance. Overall good, 3 out of 5.

    Travel Month: Sep 2025

    Room: Standard Double Room

    5.0

    Excellent Stay

    vibhor v.solo

    My stay was really very nice. Clean rooms and very Friendly+cooperative+very cheerful staff made my stay really comfortable.

    Travel Month: Sep 2025

    Room: Standard Double Room

    3.0

    Clean rooms for budget travellers

    hrishiraj t.solo

    Stayed for 1 night. The room accordingly to the rate was fine. But 1 problem i encountered that i saw a mouse running inside my room.but the staff was helpful and he came but it was nowhere to be found. I called up the manager for room change, his reaction to it was not that pleasing but anyhow, he changed room.

    Travel Month: Sep 2025

    Room: Standard Double Room

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    3.0

    Average Stay

    sunil k.

    Review- property is not as fabulous as mentioned in site pictures, entry and lift very cozy. Just like normal oyo hotel. Food and location good. Restaurant is part of kitchen you got all smell and smoke from kitchen while taking meal.

    Travel Month: Sep 2025

    Room: Deluxe Double Room

    4.0

    Good Stay

    amadala s.family

    the location and the staff werekind and room was good and washroom was impressive and service was fast and nice and really good the location and the staff werekind and room was good and washroom was impressive and service was fast and nice and really good

    Travel Month: Jul 2025

    Room: Standard Double Room

    5.0

    Excellent Stay

    sunil s.couple

    it was pleasant stay nice staff & Service I have booked for 4 nights I have extended for 3 nightsfor same hotel it was pleasant stay nice staff & Service I have booked for 4 nights I have extended for 3 nights for same hotel

    Travel Month: Jul 2025 (4-Night Stay)

    Room: Standard Double Room

    5.0

    Excellent Stay

    biswajit s.solo

    location is very convenient, walking distance from Shealda railway station, environment was clean and fresh.Good option

    Travel Month: Jun 2025

    Room: Standard Double Room

    4.0

    Good Hote

    tarun k.business

    Location is very good... staff are also well behaved... I can say a good hotel for stay

    Travel Month: Apr 2025

    Room: Deluxe Double Room with Free Wifi

    5.0

    Excellent journey for my trip

    satyajit m.solo

    Excellent behaviour and also good cooperation with the traveller, and driving carefully. all staffs behaviour for people was excellent

    Travel Month: Apr 2025

    Room: Standard Double Room with Free Wifi

    3.0

    Average Stay

    rishabh r.

    Actually the hotel room looked good, ac was fine but I found a problem at 2 spots 1. Food is bad...even a simple tea tastes bad. 2. On tv only sports channels are available. Rest receptionist is polite and room service responds very swiftly.

    Travel Month: Mar 2025

    Room: Standard Double Room with Free Wifi

    Hotel Royal Castle has replied on Sat Nov 08 16:16:12 IST 2025

    Dear Mr.Rana, Greetings from Hotel Royal Castlel! It was a pleasure to have you with us, and thank you for sharing your experience. We are glad that you were pleased with the hotel’s facilities and services, and we are grateful for the confidence and trust reposed in us. We look forward to be of service again in the future. Warm regards, Santanu Biswas Manager

    4.0

    Good Stay

    saravanan s.business

    rooms are clean and service personnel are attentive. Bed cover and pillow cover needs to be replaced with new

    Travel Month: Mar 2025

    Room: Standard Double Room with Free Wifi

    • user photos
    5.0

    nothing special

    dr v.loyalty-iconcouple

    Aaaa aaa aaa aaa aa aaa aaaaaaa aaaaanaaa aaa aaaa aaaa aaa aaaa aaaa aaaaa aaaaa aaa aaaa qwwqw www

    Travel Month: Mar 2025

    Room: Standard Double Room with Free Wifi

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    Hotel Royal Castle has replied on Sat Nov 08 16:17:31 IST 2025

    Dear Dr.Vanlalhlua, Greetings from Hotel Royal Castlel! It was a pleasure to have you with us, and thank you for sharing your experience. We are glad that you were pleased with the hotel’s facilities and services, and we are grateful for the confidence and trust reposed in us. We look forward to be of service again in the future. Warm regards, Santanu Biswas Manager

    5.0

    Excellent Stay

    suhaas m.solo

    The hotel is located at a very convenient spot in town. Room was clean, and daily cleaning was not an issue at all. The bathroom was clean. The staff was very cooperative and are happy to answer any questions that you might have to the best of their ability. I travelled solo, but I would not stop myself from recommending it to couples. I don't know what their policy on unmarried couples staying is, that can be checked on the app. But married couples can opt for a stay here without qualms. Would definitely consider staying here again.

    Travel Month: Feb 2025 (3-Night Stay)

    Room: Standard Double Room with Free Wifi

    5.0

    Clean hotel and friendly staff.

    susovan p.family

    Clean hotel and friendly staff. The food was great and the location was nearby to all the tourist spots.

    Travel Month: Feb 2025 (4-Night Stay)

    Room: Standard Double Room with Free Wifi

    • user photos
    • user photos
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    Hotel Royal Castle has replied on Sat Nov 08 16:18:29 IST 2025

    Dear Susovan Paul, Greetings from Hotel Royal Castlel! It was a pleasure to have you with us, and thank you for sharing your experience. We are glad that you were pleased with the hotel’s facilities and services, and we are grateful for the confidence and trust reposed in us. We look forward to be of service again in the future. Warm regards, Santanu Biswas Manager

    1.0

    Terrible Stay

    anand s.business

    the only name is Royal of the hotel. The rest is "Chindi".. reception managers are running it like Dukaan. may be ok for cheap travelers but not value for money..

    Travel Month: Feb 2025

    Room: Standard Double Room with Free Wifi

    • user photos
    4.0

    Good Stay

    jatin k.family

    This place is good and all the facilities are excellent. The staff are very cooperative and the environment is very pleasant.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Standard Double Room with Free Wifi

    5.0

    Excellent Stay

    mitesh b.family

    Cleaning food are excellent staff behaviour is good feel of safety.

    Travel Month: Dec 2024 (3-Night Stay)

    Room: Standard Double Room with Free Wifi

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