The property is well-located and features a nice pool, which some guests appreciated. Staff friendliness and helpfulness receive a few positive mentions, enhancing the experience for families and solo travelers. However, many reviews highlight serious cleanliness issues, poor service, and malfunctioning amenities, like broken ACs and leaking bathrooms. Stale food and inadequate room facilities have also been reported. While management seems to be making improvements, past experiences have left guests quite disappointed.