Guests highlight a mix of experiences at the property. The location is a major draw, placing it in the heart of the city. Many found the staff to be friendly and supportive. However, the property faces issues like poor cleanliness, old facilities, and slow service. Mosquitoes and maintenance problems in rooms, including broken fixtures, were commonly reported. Food quality received mixed reviews, often noted as good but pricey. Overall, it seems to need significant improvements to meet expectations.