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Marine Drive, Cochin
406 Ratings, 225 Reviews
Last 10 Customer Ratings (Latest First)
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Poorly Maintained Room, Lock System, and Unsatisfactory Service
At first, we were allotted a room where the lock was not functioning properly. It could only be operated using a card, but the card system wasn’t working. When we informed the reception, staff members came to check and explained that there was an issue with the software and that only a master card could be used to open the door. Inside the room, housekeeping had not been done properly. We did not receive towels initially. Although the booking was clearly for two adults, there was only one towel, one soap, and one water bottle provided. When we asked for the missing items, the housekeeping staff said that only one set would be given. Since the door lock issue could not be fixed, we requested a change of room. We were then given a different room where the lock was functioning. However, the overall cleanliness was still disappointing. While the bed sheets appeared acceptable, they were not particularly clean. The wardrobes were dusty, and the bathroom was poorly maintained, giving the impression that the room hadn’t been cleaned or used for several weeks. Overall, it was a very poor and unsatisfactory experience.
Room: Standard Non AC
Hotel Palmyra Grand Inn
Dear Basil Mary, We sincerely apologize for the inconvenience you faced during your stay. Unfortunately, during your visit, Kochi experienced unusually heavy rain and flooding, which affected our key-lock software system and a few ground-floor rooms. We have already started resolving these technical issues to ensure a smoother experience for future guests. Regarding your concerns about housekeeping, we’re truly sorry for the shortcomings and have shared your feedback with our team for immediate improvement. Please note that our Standard Non-AC rooms are budget-friendly options (priced below ₹1000) mainly for guests seeking affordable stays. For a more comfortable experience with complete amenities, we recommend our Deluxe or Suite Rooms during your next visit. We truly appreciate your feedback—it helps us serve you better. We hope you’ll give us another opportunity to provide you with a more satisfying stay at Hotel Palmyra Grand Inn, Kochi. 🌿
Good Stay
Location is nearby to the railway station. Rooms are little congested, but okay to spend small time.
Room: Deluxe Room
Hotel Palmyra Grand Inn
hank you, Soumitra, for sharing your feedback and rating us! 😊 We’re glad you found our location convenient and had a pleasant stay overall. We appreciate your comment about room space — we’ll surely keep that in mind for future improvements. Hope to welcome you again soon at Hotel Palmyra Grand Inn, Kochi!
Average Stay
Room is not clin, Tv not working , Room wall are derty.
Room: Standard Non AC
Hotel Palmyra Grand Inn has replied on Sat Oct 25 14:17:48 IST 2025
Dear Dhaval, Thank you for sharing your feedback. We’re sorry to hear about the issues you faced with room cleanliness, the TV, and wall condition. This is not the standard we strive to maintain, and we sincerely apologize for the inconvenience. Your concerns have been shared with our housekeeping and maintenance teams for immediate attention. We value your input and hope to have the opportunity to serve you better on your next visit.
Good Stay
Nr to Ernakulam south railway station and Ernakulam KSRTC. close proximity to jetty point. loved the location. Staff was courteous. Kitchen was awesome. breakfast was good.
Room: Standard Room
Hotel Palmyra Grand Inn has replied on Sat Oct 25 14:16:35 IST 2025
Dear Manish, Thank you for your wonderful feedback and rating! We’re delighted to know you enjoyed our convenient location near the railway station and jetty point, as well as our courteous staff, kitchen, and breakfast. We truly appreciate your kind words and your detailed review. Your feedback on washroom cleanliness is also noted, and we’ll work on improving it further. We look forward to welcoming you again soon for another pleasant stay!
average
I stayed at Hotel Palmyra from 15th to 17th October. The room was good for the price range — clean and comfortable, including the bathroom. However, there were a few downsides: toiletries and mineral water were not provided, the TV wasn’t working, and housekeeping didn’t clean the room or change the bed sheet the next day. Overall, decent stay but service could be improved.
Room: Standard Room
Hotel Palmyra Grand Inn has replied on Mon Oct 20 12:55:54 IST 2025
Dear Mr. Sarath, Thank you for sharing your feedback and for choosing to stay at Hotel Palmyra Grand Inn Kochi. We’re glad to know you found the room clean, comfortable, and good value for money. We sincerely apologize for the inconveniences caused regarding the TV, toiletries, and housekeeping service. Your feedback is extremely valuable, and we’ve already shared these points with our team to ensure better guest experience in the future. We truly appreciate your honest review and hope to have the opportunity to serve you even better on your next visit.
Poor Stay
as I booked a room for me as per the rate given, the hotel authority should make sure that TV connection is provided
Room: Standard Non AC
Hotel Palmyra Grand Inn has replied on Fri Oct 17 12:25:36 IST 2025
Dear Mr. Unnikrishnan Nair, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. We would like to clarify that as per our hotel policy, TV connections are provided only in AC rooms. Since your booking was for a non-AC room, the TV facility was not included. This information is usually mentioned at the time of booking, and we apologize if it was not clearly communicated. That said, we appreciate your feedback regarding cleanliness and location, and we will continue to work on improving the overall guest experience. We hope to have the opportunity to serve you again and provide a more comfortable stay.
Good Stay
Except a heavy smell (not so pleasant) in the rooms, it was a really comfortable stay. I believe it is definitely worth the money....
Room: Standard Non AC
Hotel Palmyra Grand Inn has replied on Fri Oct 17 12:27:10 IST 2025
Dear Ms. Gifty Maria Mathew, Thank you for your kind words and for rating your stay with us! We’re delighted to hear that you found your stay comfortable and worth the money. Your appreciation for the value, safety, and washroom cleanliness means a lot to us. We do, however, sincerely apologize for the unpleasant smell you experienced in the room. We’ve taken note of this and will ensure our housekeeping team addresses such concerns more thoroughly going forward. Thank you once again for choosing to stay with us. We hope to welcome you back soon for an even better experience.
Good Stay
The room condition and facilities were good, and the staff’s behaviour was also very nice. Cleanliness and overall service were satisfactory, and I could have easily rated it as excellent. However, towels and toiletries were not provided, even though they were mentioned in the booking. Only for this reason, I am rating it as good instead of excellent.
Room: Deluxe Room
Hotel Palmyra Grand Inn has replied on Sat Oct 11 14:22:31 IST 2025
Dear Sk Akram Hossain, Thank you for taking the time to share your detailed feedback and for rating your stay 4 out of 5. We’re pleased to hear that you were satisfied with the room condition, cleanliness, and the courteous behavior of our staff. Your kind words mean a lot to us. We sincerely apologize for the missing towels and toiletries during your stay. These amenities are indeed a standard part of our service, and we regret the oversight. Your feedback has been shared with the housekeeping team to ensure this does not happen again. We truly value your input and hope to welcome you back for an even better experience in the future.
complete 💯 stay Thank you
very well stay ♥️ and very cooperative staffs well cleaned room very good house keeping am very happy with this hotel team work and nice reception team and wonderful lobby good ambined restorent
Room: Standard Room
Hotel Palmyra Grand Inn
Dear Mohammed Junaid, Thank you so much for your heartfelt 5-star review! 💯 We’re truly delighted to hear that you had a very well stay and enjoyed everything from the clean rooms and washroom cleanliness to our cooperative staff, housekeeping, and reception team. It’s especially rewarding to know that the ambience, lobby, and restaurant made your stay even more enjoyable. We’ll be sure to share your kind words with the entire team – they’ll be thrilled to know their efforts made a difference. Looking forward to welcoming you back soon for another wonderful experience!
Excellent Stay
Rooms were neat and clean, room service and restaurant service are top notch. Location is very easy to reach., all the amenties are very good.
Room: Standard Room
Hotel Palmyra Grand Inn has replied on Mon Sep 29 12:59:38 IST 2025
Dear Rmohamed Azarudeen, Thank you so much for your wonderful 5-star review! We're thrilled to know you had an excellent stay and found our rooms clean, room service and restaurant service top-notch, and the location convenient. It's also great to hear that you were happy with the amenities provided. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. Looking forward to welcoming you again soon!
Terrible Stay
for the price it is really cheap but the quality is not there i mean no basic quality room s and bedsheet are full of molds bathrooms are in worse condition i would never go back
Room: Standard Non AC
Hotel Palmyra Grand Inn has replied on Mon Sep 29 13:01:37 IST 2025
Dear Mr. Anil Govind, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations. We would like to clarify that we offer deluxe rooms at very affordable rates, and we consistently strive to maintain cleanliness and comfort for all our guests. In fact, we have not received complaints of this nature previously, and we take your concerns seriously. Our housekeeping and maintenance teams have been informed and will thoroughly inspect the room in question to ensure that our quality standards are upheld. We sincerely apologize for any inconvenience caused during your stay and hope you might consider giving us another opportunity to serve you better in the future.
Average Stay
The stay was weird I have no amenities in my room that was promised to me Not even a waterbottle The walls were dirty but i couldn't care less Abt them The thing that mattered was I needed hot water shower but there were no hot water available.
Room: Standard Non AC
Hotel Palmyra Grand Inn has replied on Mon Sep 29 13:02:54 IST 2025
Dear Ms. Samyukta Nair, Thank you for sharing your feedback. We’re sorry to hear that your stay did not fully meet your expectations. We would like to clarify that all our rooms are equipped with the promised amenities, including complimentary bottled water, and our hot water supply is available 24/7. We regret that you experienced any inconvenience, and we wish we had been informed during your stay so we could have resolved the issue immediately. Your comments have been shared with the concerned team to ensure extra care is taken to double-check room readiness before guest check-in. We truly value your input and hope you’ll consider staying with us again, giving us an opportunity to serve you better.
Excellent Stay
It was okay but while entering the room there smelled cigarette smoke. And the shower was not working .
Room: Deluxe Room
Hotel Palmyra Grand Inn has replied on Mon Sep 29 13:03:34 IST 2025
Dear Akshay A S, Thank you for your 5-star rating and for sharing your experience with us. We’re glad to know that overall, you had an excellent stay, but we're truly sorry to hear about the cigarette smell and the shower issue in your room. This is not the standard we aim to provide, and we’ve already informed our housekeeping and maintenance teams to address these concerns promptly. We appreciate your feedback, as it helps us improve, and we hope to welcome you again for a more seamless experience next time.
amazing stay
amazing rooms at a very affordable price. service was also very good. the room was very clean and well maintained.
Room: Club Room
Hotel Palmyra Grand Inn has replied on Mon Sep 29 13:04:24 IST 2025
Dear Anand Ponda, Thank you so much for your 5-star review and kind words! We're delighted to hear that you had an amazing stay and enjoyed our clean, well-maintained rooms, affordable pricing, and good service. Your satisfaction is our top priority, and feedback like yours truly motivates our team. We look forward to welcoming you back again soon!
overall good stay.. washroom were untidy .
Rooms were superb... bt bathrooms can be kept tidy more... otherwise stay was very comforting and good ambienc Rooms were superb... bt bathrooms can be kept tidy more... otherwise stay was very comforting and good ambience
Room: Deluxe Room
Hotel Palmyra Grand Inn has replied on Wed Sep 10 13:34:22 IST 2025
Dear Aswadi Shashi, Thank you for sharing your feedback and for rating us highly on location, value for money, and food. We're delighted to hear you found the rooms superb and had a comfortable stay with us. We truly appreciate your comments regarding the washroom cleanliness. Please accept our sincere apologies for this shortcoming. Your feedback has been shared with our housekeeping team to ensure immediate improvements. We hope to have the pleasure of hosting you again soon, with an even better experience next time.
Terrible rooms.
Rooms were very unhygienic. The rooms were nothing like what was shown on the website. There were cockroaches in our rooms. There are moulds on every wall and it was very smelly. The room service staff also were very hostile and rude. After several reminders, they gave us a torn towel and a soap. We stayed only for two days but nobody turned up to clean the rooms. They said the breakfast was complimentary but still charged us extra. The only good thing was that the receptionist were kind and helpful .
Room: Standard Non AC|Deluxe Room
Hotel Palmyra Grand Inn has replied on Thu Aug 14 15:43:28 IST 2025
Dear Ms. Ambika Satish, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your stay. We are deeply concerned to hear about the cleanliness issues, presence of pests, and the condition of the rooms. This is far below the standards we aim to maintain. Your comments regarding the room service and the extra charge for breakfast are equally troubling, and we will be investigating these matters thoroughly. Please be assured that immediate steps are being taken to address the hygiene concerns and reinforce staff training to ensure courteous and professional service to all our guests. We truly appreciate your kind words about the receptionist, and we’re glad they were able to offer some support during your stay. We hope you might consider giving us another opportunity in the future to provide the comfortable and pleasant stay that every guest deserves.
Excellent Stay
That was a good comfortable stay. I am choosing this destination second time. And i love the room and hospitality. I got the same room second time and all the amenities they are providing with high quality. Will choose the same one again next time
Room: Deluxe Room
Hotel Palmyra Grand Inn has replied on Wed Aug 13 18:26:52 IST 2025
Dear Guest, Greetings from Palmyra Grand Inn team, Thank you for choosing to stay with us again it truly means a lot to us. We're thrilled to know that your second visit was just as comfortable and enjoyable as the first. It’s wonderful to hear you loved the room, the hospitality, and the consistent quality of our amenities. At Palmyra Grand Inn, Madurai, we strive to provide a seamless and memorable experience for every guest. Knowing that you received the same room and high standards again reinforces our commitment to making each stay special. We look forward to welcoming you back on your next visit for another relaxing and comfortable stay. Warm regards, Team Palmyra Grand Inn
Average Stay
My check-in time was scheduled for 12 noon, but I arrived at 6 PM after informing the hotel staff in advance about my delayed arrival. Despite this, I was still made to wait for 25 minutes before being allotted a room. Additionally, there is no room service available, which is quite disappointing.
Room: Standard Room
Hotel Palmyra Grand Inn has replied on Wed Aug 13 18:28:34 IST 2025
Dear Guest, Greetings from Palmyra Grand Inn team, Thank you for sharing your experience with us. We sincerely regret the inconvenience you faced during check-in, especially after informing us about your delayed arrival. This is certainly not the level of efficiency we aim to deliver, and we apologize for the wait you had to endure. We also understand your disappointment regarding the absence of room service. Your feedback is important and has been shared with the concerned teams to help us improve our service standards and responsiveness. At Palmyra Grand Inn, we’re committed to offering a smooth and comfortable stay, and we hope you'll give us another opportunity to serve you better next time. Warm regards, Team Palmyra Grand Inn
Good Stay
I went there 2.40and enter the room in 3.30 to much time delay in room have no direct fan only side
Room: Standard Non AC
Hotel Palmyra Grand Inn has replied on Mon Aug 04 12:35:46 IST 2025
Dear Guest, Greetings from Palmyra Grand Inn team, Thank you for sharing your experience with us. We apologize for the delay you faced during check-in and any inconvenience caused by the room’s fan placement. We strive to ensure a smooth and comfortable stay for all our guests, and your feedback helps us improve our services. We appreciate your understanding and the positive rating despite these concerns. We hope to have the opportunity to welcome you back to Palmyra Grand Inn and provide a more seamless and comfortable experience next time. Warm regards, Team Palmyra Grand Inn
Excellent Stay
good stay and confortable service from hotel staff clean and near rooms and very nice behavior of the staffs good stay and confortable service from hotel staff clean and near rooms and very nice behavior of the staffs
Room: Standard Non AC
Hotel Palmyra Grand Inn has replied on Mon Aug 04 12:34:23 IST 2025
Dear Guest, Greetings from Palmyra Grand Inn team, Thank you for your kind words. We are pleased to hear you had a good stay with us and found our staff to be helpful and courteous. It’s wonderful to know that our clean rooms and comfortable service contributed to your experience. Your appreciation means a lot to our team, and we look forward to welcoming you back to Palmyra Grand Inn for another comfortable stay. Warm regards, Team Palmyra Grand Inn
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