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Review Of Hotel O Star Key

Sector-12A, Gurgaon | 8 minutes walk to Shri Mata Sheetla Devi Mandir

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.8
    Average

    99 Ratings, 50 Reviews

    excellent
    29%
    very good
    12%
    average
    9%
    poor
    5%
    bad
    44%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 1

    Rating Categories

    • Location2.7
    • Cleanliness3.4
    • Room4.0
    • Food3.1
    • Value For Money3.6
    • Facilities2.0
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    We are using generative AI to show you summarised user review

    Review Summary

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    • Booking issues led to disappointment with room availability.
    • Dirty rooms and poor cleanliness were noted by many guests.
    • Issues with water supply and broken amenities were common complaints.
    • Some staff were described as rude and unhelpful.
    Read more

    Sort by:

    Positive first
    1.0

    very bad contact team and very bad team make my

    couple

    make my trip was a very bad experience because I am booking 2 rooms but not provided the room I am very disappointed

    Travel Month: Oct 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    ajay k.business

    There was no gijar, no water was coming from the bathroom tap. Also the pillow cover and bedsheet were very dirty.

    Travel Month: Sep 2024

    Room: Classic

    • user photos
    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    raghuveer.

    I haven’t received my refund. Call me

    Travel Month: Sep 2024

    Room: Classic

    1.0

    Terrible Stay

    family with 2 kids

    I went to hotel there was no room after requesting he opened room but room was very bag and smelling alot. I immediately call customer service and complaint them they said we will return your money but haven’t received any amount

    Travel Month: Sep 2024

    Room: Classic

    1.0

    Terrible Stay

    deepak r.solo

    I recently had an incredibly disappointing experience at this hotel. From the moment i arrived, it was clear that the property was severely lacking in proper management. The hotel manager was nowhere to be found, and there was no one available to address any of the issues that arose during my stay. One of the most glaring problems was the lighting. The entire property was poorly lit, creating an unwelcoming and somewhat eerie atmosphere. It was difficult to navigate the hotel premises safely, especially at night. The condition of the rooms was another major letdown. It seemed as though they had not been maintained since they were first built. The rooms were outdated, and the lack of proper upkeep was evident in every corner. The cleanliness was subpar, and it was clear that no effort had been made to ensure a comfortable stay for guests. The current state of this hotel is a far cry from what was advertised, and it is misleading for potential guests to see pictures from a decade ago rather than the current, poorly maintained state of the property. Overall, my stay at this hotel was highly unsatisfactory. The poor management, inadequate lighting, and lack of maintenance made for an uncomfortable and disappointing experience. I would strongly advise against booking this hotel until significant improvements are made.

    Travel Month: Jul 2024

    Room: Classic

    1.0

    Terrible Stay

    chandan p.business

    I am not satay due to bust condition of hotel. I am totally waste my money.

    Travel Month: Jul 2024

    Room: Classic

    1.0

    Denied to accept

    darshan s.couple

    Hotel denied to accept booking due to non availability of room very rude staff behaviour mmt should blacklist such hotel for its list

    Travel Month: Apr 2024

    Room: Classic

    1.0

    Terrible Stay

    rajat s.

    Dirty rooms, bad service, noisy.

    Travel Month: Jan 2024

    Room: Classic

    1.0

    Worst experience

    gaurav s.business

    Hotel denied to accept the booking as the booking and payment both are done in well advance even they denied to give any assistance

    Travel Month: Sep 2023

    Room: Classic

    1.0

    Poor service

    ravi k.couple

    Poor service and tv not available in the room, also not a good bheviour of manager i am totaly unhappy this property

    Travel Month: Jul 2023

    Room: Classic

    1.0

    Terrible Stay

    vikas k.family

    Worst hotel rooms. No nedd. To talk about poor property

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Terrible Stay

    prachi t.

    pictures of hotel are deceiving there is bad smell all over. Rooms don't have any window and are in bad condition.

    Travel Month: Dec 2022

    Room: Classic

    1.0

    Poir service

    anupam a.solo

    Looking only for money for any service. Entry denied in want of extra and new bookings asked

    Travel Month: Nov 2022 (3-Night Stay)

    Room: Classic

    2.0

    low maintenance room

    tinku s.solo

    overall experience was poor , no tv , no water supply in wash besin ,spider all around the walls

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Star Key has replied on Thu Nov 03 14:40:24 IST 2022

    Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, time

    3.0

    Normal

    anurag s.family

    Online booking not accepting and waited for 50 minutes

    Travel Month: Sep 2022

    Room: Classic

    Hotel O Star Key has replied on Thu Nov 03 14:40:24 IST 2022

    Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, no-ah

    1.0

    My first bad experience

    sandeep v.couple

    Don't go with photos guys it's totally looks different when you will check in n you don't have an option to cancel the deal. Worst room i have seen ever.

    Travel Month: Aug 2022

    Room: Classic

    • user photos
    • user photos
    • user photos

    Hotel O Star Key has replied on Thu Nov 03 14:34:08 IST 2022

    Hi, sandeep verma! sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead ) regards, divya

    3.0

    Average

    shivangi.solo

    Place is bit seculant, near bus stand seems unsafe. Though my stay was good. Good staff

    Travel Month: Aug 2022 (4-Night Stay)

    Room: Classic

    • user photos
    • user photos
    • user photos
    1.0

    Hotel only for couples who want to do. Not for family at all

    saket a.family

    The hotel initially denied check in because they have checked in someone else before to our room. Then they asked us to check in and told us to see rooms and told if room is okay then stay otherwise leave. All rooms were having unmarried boys and girls, drinking and doing the bad things. Rooms were having worst bedsheets and pillows, not cleaned since decades. Washroom is full of broken things. Smell was there in whole room. One can stay on road but not here.

    Travel Month: Aug 2022

    Room: Classic

    3.0

    Location good

    sumesh b.group

    Good hotel but room is not clean

    Travel Month: Jul 2021

    Room: Classic (2X)

    Hotel O Star Key has replied on Mon Aug 02 13:58:16 IST 2021

    Hi, sumesh! thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, amelia.

    1.0

    Service

    ankit a.family

    Awesome n the person was available at a ring.
    Towels not there at time of check inn.

    Travel Month: Jan 2021

    Room: Classic (2X)

    Hotel O Star Key has replied on Wed Feb 03 20:00:45 IST 2021

    Sorry for the hassle you faced, ankit aneja! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, james!

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