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Sector-12A
8 minutes walk to Shri Mata Sheetla Devi Mandir
Change Dates and Guest(s)
Check-in: 12 PM | Check-out: 11 AM
Location rated 2.8 by guests
What guests said
Guests generally appreciated the property's good location, noting it as a strong point. However, some expressed concerns about the surrounding area feeling unsafe and secluded, particularly near the bus stand. Overall, while many enjoyed the location, there were mentions of issues that affected comfort and security.
Property Rules at Hotel O Star Key
97 Ratings, 49 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has received mixed reviews, highlighting significant issues with cleanliness, room condition, and service. Many guests faced problems like unavailability of booked rooms, bad smells, and poor maintenance. The ambiance was noted as outdated and poorly lit, contributing to an uncomfortable experience. Some guests did appreciate a few polite staff members, but overall, the lack of proper management, unhelpful behavior, and inadequate facilities left many feeling disappointed. It's suggested to ensure all expectations are clear before booking here.
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very bad contact team and very bad team make my
make my trip was a very bad experience because I am booking 2 rooms but not provided the room I am very disappointed
Room: Classic
Terrible Stay
There was no gijar, no water was coming from the bathroom tap. Also the pillow cover and bedsheet were very dirty.
Room: Classic
Terrible Stay
I haven’t received my refund. Call me
Room: Classic
Terrible Stay
I went to hotel there was no room after requesting he opened room but room was very bag and smelling alot. I immediately call customer service and complaint them they said we will return your money but haven’t received any amount
Room: Classic
Terrible Stay
I recently had an incredibly disappointing experience at this hotel. From the moment i arrived, it was clear that the property was severely lacking in proper management. The hotel manager was nowhere to be found, and there was no one available to address any of the issues that arose during my stay. One of the most glaring problems was the lighting. The entire property was poorly lit, creating an unwelcoming and somewhat eerie atmosphere. It was difficult to navigate the hotel premises safely, especially at night. The condition of the rooms was another major letdown. It seemed as though they had not been maintained since they were first built. The rooms were outdated, and the lack of proper upkeep was evident in every corner. The cleanliness was subpar, and it was clear that no effort had been made to ensure a comfortable stay for guests. The current state of this hotel is a far cry from what was advertised, and it is misleading for potential guests to see pictures from a decade ago rather than the current, poorly maintained state of the property. Overall, my stay at this hotel was highly unsatisfactory. The poor management, inadequate lighting, and lack of maintenance made for an uncomfortable and disappointing experience. I would strongly advise against booking this hotel until significant improvements are made.
Room: Classic
Terrible Stay
I am not satay due to bust condition of hotel. I am totally waste my money.
Room: Classic
Denied to accept
Hotel denied to accept booking due to non availability of room very rude staff behaviour mmt should blacklist such hotel for its list
Room: Classic
Terrible Stay
Dirty rooms, bad service, noisy.
Room: Classic
Worst experience
Hotel denied to accept the booking as the booking and payment both are done in well advance even they denied to give any assistance
Room: Classic
Poor service
Poor service and tv not available in the room, also not a good bheviour of manager i am totaly unhappy this property
Room: Classic
Terrible Stay
Worst hotel rooms. No nedd. To talk about poor property
Room: Classic
Terrible Stay
pictures of hotel are deceiving there is bad smell all over. Rooms don't have any window and are in bad condition.
Room: Classic
Poir service
Looking only for money for any service. Entry denied in want of extra and new bookings asked
Room: Classic
low maintenance room
overall experience was poor , no tv , no water supply in wash besin ,spider all around the walls
Room: Classic
Hotel O Star Key has replied on Thu Nov 03 14:40:24 IST 2022
Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, time
Normal
Online booking not accepting and waited for 50 minutes
Room: Classic
Hotel O Star Key has replied on Thu Nov 03 14:40:24 IST 2022
Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, no-ah
My first bad experience
Don't go with photos guys it's totally looks different when you will check in n you don't have an option to cancel the deal. Worst room i have seen ever.
Room: Classic
Hotel O Star Key has replied on Thu Nov 03 14:34:08 IST 2022
Hi, sandeep verma! sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead ) regards, divya
Average
Place is bit seculant, near bus stand seems unsafe. Though my stay was good. Good staff
Room: Classic
Hotel only for couples who want to do. Not for family at all
The hotel initially denied check in because they have checked in someone else before to our room. Then they asked us to check in and told us to see rooms and told if room is okay then stay otherwise leave. All rooms were having unmarried boys and girls, drinking and doing the bad things. Rooms were having worst bedsheets and pillows, not cleaned since decades. Washroom is full of broken things. Smell was there in whole room. One can stay on road but not here.
Room: Classic
Location good
Good hotel but room is not clean
Room: Classic (2X)
Hotel O Star Key has replied on Mon Aug 02 13:58:16 IST 2021
Hi, sumesh! thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, amelia.
Service
Awesome n the person was available at a ring.
Towels not there at time of check inn.
Room: Classic (2X)
Hotel O Star Key has replied on Wed Feb 03 20:00:45 IST 2021
Sorry for the hassle you faced, ankit aneja! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, james!
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Q: Any options for booking on partner website?
You can explore Hotel O Star Key on our partner website www.goibibo.com
Q: How many types of rooms are available at Hotel O Star Key in Gurgaon?
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