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Hotel O Star Key

0123401234
Hotel O Star Key
hotel image
Traveling anytime soon? Looking for a value for money accommodation? This charming property has everything required to make your ...Read more

Amenities

  • amenities-ratingIconAmenities rated 2.0 by guests
  • 24-hour Room Service
  • Air Conditioning
  • Power Backup
  • Elevator/Lift
  • Housekeeping
  • Free Wi-Fi
  • + More Amenities

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2.6
Average(97 RATINGS)
Sector-12A

Sector-12A

8 minutes walk to Shri Mata Sheetla Devi Mandir

Change Dates and Guest(s)

Check-in: 12 PM | Check-out: 11 AM

Check-in date
Check-out date
Rooms, Guests

Hotel O Star Key Location

location iconLocation rated 2.8 by guests

What guests said

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Guests generally appreciated the property's good location, noting it as a strong point. However, some expressed concerns about the surrounding area feeling unsafe and secluded, particularly near the bus stand. Overall, while many enjoyed the location, there were mentions of issues that affected comfort and security.

Property Rules at Hotel O Star Key

Check-in: 12 PM Check-out: 11 AM
  • Primary Guest should be atleast 18 years of age.
  • Must Read Rules
  • Guest Profile
  • ID Proof Related

Hotel O Star Key Photos by Guests

  • +5 Guest Photos

User Rating & Reviews

  • everyone
  • couple
  • family
  • group
  • solo
  • business
2.6
Average

97 Ratings, 49 Reviews

excellent
30%
very good
12%
average
9%
poor
5%
bad
43%

Last 10 Customer Ratings (Latest First)

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  • 1
  • 1
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Rating Categories

  • Location2.8
  • Cleanliness3.4
  • Room4.0
  • Food3.1
  • Value For Money3.6
  • Facilities2.0
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We are using generative AI to show you summarised user review

Reviews Summary

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The property has received mixed reviews, highlighting significant issues with cleanliness, room condition, and service. Many guests faced problems like unavailability of booked rooms, bad smells, and poor maintenance. The ambiance was noted as outdated and poorly lit, contributing to an uncomfortable experience. Some guests did appreciate a few polite staff members, but overall, the lack of proper management, unhelpful behavior, and inadequate facilities left many feeling disappointed. It's suggested to ensure all expectations are clear before booking here.

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Latest first
1.0

very bad contact team and very bad team make my

couple

make my trip was a very bad experience because I am booking 2 rooms but not provided the room I am very disappointed

Travel Month: Oct 2024

Room: Classic

  • user photos
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1.0

Terrible Stay

ajay k.business

There was no gijar, no water was coming from the bathroom tap. Also the pillow cover and bedsheet were very dirty.

Travel Month: Sep 2024

Room: Classic

  • user photos
  • user photos
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1.0

Terrible Stay

raghuveer.

I haven’t received my refund. Call me

Travel Month: Sep 2024

Room: Classic

1.0

Terrible Stay

family with 2 kids

I went to hotel there was no room after requesting he opened room but room was very bag and smelling alot. I immediately call customer service and complaint them they said we will return your money but haven’t received any amount

Travel Month: Sep 2024

Room: Classic

1.0

Terrible Stay

deepak r.solo

I recently had an incredibly disappointing experience at this hotel. From the moment i arrived, it was clear that the property was severely lacking in proper management. The hotel manager was nowhere to be found, and there was no one available to address any of the issues that arose during my stay. One of the most glaring problems was the lighting. The entire property was poorly lit, creating an unwelcoming and somewhat eerie atmosphere. It was difficult to navigate the hotel premises safely, especially at night. The condition of the rooms was another major letdown. It seemed as though they had not been maintained since they were first built. The rooms were outdated, and the lack of proper upkeep was evident in every corner. The cleanliness was subpar, and it was clear that no effort had been made to ensure a comfortable stay for guests. The current state of this hotel is a far cry from what was advertised, and it is misleading for potential guests to see pictures from a decade ago rather than the current, poorly maintained state of the property. Overall, my stay at this hotel was highly unsatisfactory. The poor management, inadequate lighting, and lack of maintenance made for an uncomfortable and disappointing experience. I would strongly advise against booking this hotel until significant improvements are made.

Travel Month: Jul 2024

Room: Classic

1.0

Terrible Stay

chandan p.business

I am not satay due to bust condition of hotel. I am totally waste my money.

Travel Month: Jul 2024

Room: Classic

1.0

Denied to accept

darshan s.couple

Hotel denied to accept booking due to non availability of room very rude staff behaviour mmt should blacklist such hotel for its list

Travel Month: Apr 2024

Room: Classic

1.0

Terrible Stay

rajat s.

Dirty rooms, bad service, noisy.

Travel Month: Jan 2024

Room: Classic

1.0

Worst experience

gaurav s.business

Hotel denied to accept the booking as the booking and payment both are done in well advance even they denied to give any assistance

Travel Month: Sep 2023

Room: Classic

1.0

Poor service

ravi k.couple

Poor service and tv not available in the room, also not a good bheviour of manager i am totaly unhappy this property

Travel Month: Jul 2023

Room: Classic

1.0

Terrible Stay

vikas k.family

Worst hotel rooms. No nedd. To talk about poor property

Travel Month: Dec 2022

Room: Classic

1.0

Terrible Stay

prachi t.

pictures of hotel are deceiving there is bad smell all over. Rooms don't have any window and are in bad condition.

Travel Month: Dec 2022

Room: Classic

1.0

Poir service

anupam a.solo

Looking only for money for any service. Entry denied in want of extra and new bookings asked

Travel Month: Nov 2022 (3-Night Stay)

Room: Classic

2.0

low maintenance room

tinku s.solo

overall experience was poor , no tv , no water supply in wash besin ,spider all around the walls

Travel Month: Sep 2022

Room: Classic

Hotel O Star Key has replied on Thu Nov 03 14:40:24 IST 2022

Hi, we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, time

3.0

Normal

anurag s.family

Online booking not accepting and waited for 50 minutes

Travel Month: Sep 2022

Room: Classic

Hotel O Star Key has replied on Thu Nov 03 14:40:24 IST 2022

Hi, thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, no-ah

1.0

My first bad experience

sandeep v.couple

Don't go with photos guys it's totally looks different when you will check in n you don't have an option to cancel the deal. Worst room i have seen ever.

Travel Month: Aug 2022

Room: Classic

  • user photos
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  • user photos

Hotel O Star Key has replied on Thu Nov 03 14:34:08 IST 2022

Hi, sandeep verma! sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead ) regards, divya

3.0

Average

shivangi.solo

Place is bit seculant, near bus stand seems unsafe. Though my stay was good. Good staff

Travel Month: Aug 2022 (4-Night Stay)

Room: Classic

  • user photos
  • user photos
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1.0

Hotel only for couples who want to do. Not for family at all

saket a.family

The hotel initially denied check in because they have checked in someone else before to our room. Then they asked us to check in and told us to see rooms and told if room is okay then stay otherwise leave. All rooms were having unmarried boys and girls, drinking and doing the bad things. Rooms were having worst bedsheets and pillows, not cleaned since decades. Washroom is full of broken things. Smell was there in whole room. One can stay on road but not here.

Travel Month: Aug 2022

Room: Classic

3.0

Location good

sumesh b.group

Good hotel but room is not clean

Travel Month: Jul 2021

Room: Classic (2X)

Hotel O Star Key has replied on Mon Aug 02 13:58:16 IST 2021

Hi, sumesh! thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, amelia.

1.0

Service

ankit a.family

Awesome n the person was available at a ring.
Towels not there at time of check inn.

Travel Month: Jan 2021

Room: Classic (2X)

Hotel O Star Key has replied on Wed Feb 03 20:00:45 IST 2021

Sorry for the hassle you faced, ankit aneja! we are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, james!

Hotel O Star Key Other Details

Questions & Answers - When Booking Hotel O Star Key

Q: Any options for booking on partner website?

A:

You can explore Hotel O Star Key on our partner website www.goibibo.com

Q: How many types of rooms are available at Hotel O Star Key in Gurgaon?

A: At Hotel O Star Key, we offer 1 room types tailored to meet the needs of every traveler. Check detailed room features, images, and the latest availability. Each room is designed to make your stay unforgettable.

Q: How far is Hotel O Star Key from the city center ?

A: From City Center its 6.0 kms away.

Q: What are the Check-In and Check-Out times of Hotel O Star Key, Gurgaon?

A: Check-In Time: 12 PM
Check-Out Time: 11 AM. Early check-ins and late check-outs are subject to availability

Q: What are the customer ratings for Hotel O Star Key?

A: The overall rating for Hotel O Star Key stands at 2.6 out of 5, as reviewed by 97 guests on MakeMyTrip. You can explore in-depth guest reviews and browse through photos shared by visitors directly on the MakeMyTrip platform.

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