The property boasts a pleasant ambiance and helpful staff, enhancing the overall experience for many guests. Clean bathrooms with good ventilation were appreciated, and some found the rooms comfortable with great amenities. However, there were significant complaints about unclean rooms, lack of basic amenities like usable locks and proper mosquito control, and issues with misleading room representations. Pricing concerns arose, with guests feeling they were overcharged upon arrival, leading to frustration with the service.