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Review Of Hotel O Novel Suites Dwarka Sector 14

Name: Hotel O Novel Suites Dwarka Sector 14
Address: Plot No.339, Near SBI Bank, Block-b, Sector-19, Dwarka, Delhi, Delhi, 110075, IN
Rating: 2.2

Kakrola, Delhi

User Rating & Reviews

everyone
solo
group
couple
business

2.2

Average

5 Ratings

excellent

very good

average

60%

poor

bad

40%

Rating Categories

Cleanliness2.0
Room2.5
Value For Money2.8

1.0

Not at all satisfied

sandip s.business

No service at all. No fooding. No breakfast. No room service. In spite of calling service boy for several times no one bothered to take care. They are just doing room cleans. Dustbins were as it is full off with wastage. It's house of mosquitoes. We were booked 3 rooms for 3 days but I will not give even a single star for our stay.

Travel Month: Dec 2019

Room: Classic (2X)

Hotel O Novel Suites Dwarka Sector 14 has replied on Sat Dec 14 14:08:03 IST 2019

Hi Sandip! Thank you for writing this review. We feel that you are not satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Mahesh!

1.0

Construction is still going on. No room service, no water, no towel. Horrible hotel

rajesh k.group

Horrible hotel, water, no towel. Horrible hotel.

Travel Month: Nov 2019

Room: Classic (2X)

Hotel O Novel Suites Dwarka Sector 14 has replied on Mon Dec 02 14:02:55 IST 2019

Hi Rajesh, sorry for the trouble faced. We've duly noted your feedback and ensure better services in the future. Have a nice day ahead) regards, Shreya!

3.0

No cleanliness

pradeep k.couple

New under construction hotel, everything in room is covered with dust. Washbasin and toilet seat not cleaned properly. Average stay.

Travel Month: Nov 2019

Room: Classic (2X)

Hotel O Novel Suites Dwarka Sector 14 has replied on Mon Nov 18 15:03:46 IST 2019

Hi Pradeep, we're extremely apologetic to know that your experience with us has not been a pleasant one and we d definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to the maximum extent. Regards, Akanksha!

3.0

Average stay

amanpreet s.group

We booked 3 rooms. The room was good but geysers were not working in 2 rooms. We called room service but they didn't come. We managed to use a 3rd room bathroom to take a bath.

Travel Month: Nov 2019

Room: Classic (2X)

Hotel O Novel Suites Dwarka Sector 14 has replied on Tue Nov 12 13:41:38 IST 2019

Something like this shouldn't have happened, Amanpreet! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary so that such issues don't get repeated again. Regards, Mahesh!

3.0

Average Stay

kushagra s.solo

The property is new and it has some drawbacks like Geizer not working

Travel Month: Nov 2019

Room: Classic (2X)

Hotel O Novel Suites Dwarka Sector 14 has replied on Sun Nov 10 22:25:19 IST 2019

Hey Kushagra, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Shreya!