Guests generally appreciate the location of the property near Metro, making it easy to get around. However, many express dissatisfaction with the cleanliness of the rooms and bathrooms, often describing them as very dirty and poorly maintained. Although some staff members are noted as cooperative, service issues, overcrowding during check-in, and lack of proper identification among staff have raised concerns. Additionally, there are complaints about inadequate amenities and a lack of support for guests carrying luggage up to the fourth floor.